Evaluasi Peningkatan Pelayanan Terminal Bandar Udara Kelas I Mopah Merauke

Hamzah, Hamzah; Dewanti, Dewanti; Muthohar, Imam

doi:10.12962/j26151847.v4i2.6884

Cited by 3 publications

(5 citation statements)

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“…An evaluation of the airport terminal service improvement carried out by Hamzah et al (2020) in Merauke Regency, Papua, found a decrease in the IAP4 value of the airport terminal, but it was still higher than 0.75, meaning that the new passenger terminal still needed to be developed to meet the service standard. Planning for the terminal development was crucial as the new terminal needed to be expanded.…”

Section: B Research Methodsmentioning

confidence: 99%

Kapasitas Terminal Penumpang Domestik di Bandar Udara Internasional Adi Soermarmo Boyolali

Ristiani

Wakhidah

Prayoga

2022

j. manaj. transp. logist.

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This research aimed to analyze the capacity of domestic passenger terminal in Adi Soemarmo Boyolali International Airport. The data were collected from observation, documents, and literature review and analyzed using the formula in the Regulation of the Minister of Transportation of the Republic of Indonesia No. PM 178 of 2015 on Service Standards for Airport Service User. The capacity of the terminal in this airport was used as an initial forecast of the needs for facility development, including area per during peak hour passenger and Initial Indication of Development, Utilization, Expansion, and Operation (abbreviated as IAP4 in Indonesian). Based on the calculation, the IAP4 value of the terminal was 0.32, indicating the capacity was sufficient. In 2019, as there were 1,565,093 passengers departing domestically from this terminal, the peak hour passenger coefficient was 0.050. Based on these findings, the existing capacity of the domestic terminal was sufficient to accommodate up to 2,925,600 passengers. Therefore, the terminal’s level of occupancy was 53.49% in 2019. It is necessary to carry out this research regularly, particularly when there is an increase in the number of passengers to evaluate whether the airport is still able to accommodate all passengers’ movements.

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Section: B Research Methodsmentioning

confidence: 99%

Kapasitas Terminal Penumpang Domestik di Bandar Udara Internasional Adi Soermarmo Boyolali

Ristiani

Wakhidah

Prayoga

2022

j. manaj. transp. logist.

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“…Each employee assumes overall control and responsibility at the airport. Each of them will be faced with the challenging task of coordinating all services so that the air transportation system works efficiently (Hamzah et al, 2020;Kirwelakubun & Suprapti, 2023). Therefore, improving the quality of work life of airport employees is very important (Akinlade & Nwaodike, 2021;Allameh et al, 2013;Dhamodharan & Thiruvarangadas, 2022;Sarabia-López et al, 2017), because in the end, this will be very important.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Moreover, poorly maintained facilities can decrease public satisfaction. Previous studies have indicated that the service performance of UPBU Merauke is not yet optimal (Hamzah et al, 2020), with several issues occurring in the field.…”

Section: Introductionmentioning

confidence: 99%

“…With these job demands, UPBU plays an important role in maintaining and improving the quality of work life (QWL) for its employees. QWL is an important aspect of the aviation industry because, in addition to reducing employee stress (Akinlade & Nwaodike, 2021;Sarabia-López et al, 2017), it can also increase motivation (Gautama et al, 2023;Setyowati & Syaputra, 2023), and support them in providing the best service to airport users (Hamzah et al, 2020). Research on the QWL in the airport environment is important because it can provide insights into ways to improve performance and operational efficiency and ensure public safety and satisfaction (Akinlade & Nwaodike, 2021;Allameh et al, 2013;Dhamodharan & Thiruvarangadas, 2022;Sarabia-López et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

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Quality of Work Life at Airport Management Unit (UPBU) Merauke

Noer,

Kuntag

2024

APJME

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The aim of this study is to investigate the indicators of work life quality among employees at the Airport Management Unit (UPBU) Class 1 Mopah Merauke. A qualitative approach was adopted by collecting data from semi-structured indepth interviews with 12 civil servants representing the administration subsection, the technical operations section, the flight security section, as well as the service and cooperation section. The research findings indicate that the first determinant of work life quality is the opportunity to use and develop expertise. Skill development is an essential factor to ensure the safety and efficiency of employee work. Without the proper skills, operations could be hindered. The second indicator is the condition of a safe and comfortable work environment. Safety and health are the top priorities at the airport. The third indicator is constitutionalism within the work organization. Legal protection and employees' rights are crucial, especially in a highly structured and high-risk environment like the airport. The other four indicators, although not primary, can influence employee job satisfaction at the airport, especially if the other factors are already satisfied. The results of this study provide valuable insights into the challenges faced by employees at UPBU and offer recommendations for further improvement.

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“…Infrastructure & Facility (I&F) Planning, Design, and Operation must be developed, made and executed in accordance to the I&F Demand. Either the actual demand or the predicted demand, it depends on the case treated (Chilongola et al, 2020;Hamzah et al, 2020;Suprayitno et al, 2006;Suprayitno, 2020;Susanti et al, 2017;Upa & Setyadi, 2020;Valguna et al, 2020).…”

Section: Introductionmentioning

confidence: 99%