EULE: A Knowledge-Based System to Support Business Processes

Reimer, Ulrich; Margelisch, Andreas; Staudt, Martin

doi:10.1016/s0950-7051(00)00086-1

Cited by 41 publications

(23 citation statements)

References 7 publications

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“…Simultaneously, due to the business increasing emphasis on technological innovation and the improvements in ICT technologies, a growing number of designers and network stakeholders use knowledge management tools and integrated systems to support innovation in collaborative design [22].…”

Section: Collaborative Issuesmentioning

confidence: 99%

Towards a Customer-Driven Value Chain Framework – A Set-Based Oriented Approach

Bastos

Azevedo

Ávila

2015

Risks and Resilience of Collaborative Networks

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Abstract. In today's business, consumers are challenging manufacturers by increasingly demanding low volumes of innovative, fashionable and inexpensive products; adopting high quality standards; responding in smaller intervals of time, and with high configurability and parameterization. This omnipresent scenario poses challenging opportunities for collaborative networked organizations. The present paper addresses the main collaborative business processes tailored for responsiveness and efficient use of knowledge on customized manufacturing environments through a lean-based framework proposal for collaborative networks inspired in the Set-Based Concurrent Engineering (SBCE) methodology. In particular this work describes the ongoing implementation of the proposed concepts through a web-based collaborative portal.

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Section: Collaborative Issuesmentioning

confidence: 99%

Towards a Customer-Driven Value Chain Framework – A Set-Based Oriented Approach

Bastos

Azevedo

Ávila

2015

Risks and Resilience of Collaborative Networks

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“…In general the scientific community tries to support employees by providing a service called Organisational Memory [9,10]. Such a memory is treated as the collector of all kinds of organisational knowledge and is specially designed for reuse in the future.…”

Section: State Of the Artmentioning

confidence: 99%

Reuse of Organisational Experience Harnessing Software Agents

Krawczyk

Majewska

Dziewierz

et al. 2004

Computational Science - ICCS 2004

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Abstract. This paper presents the application of agent technology for managing employee's experience within an organisation. The proposed approach is discussed on the basis of the software platform developed within the scope of the EU IST Pellucid project. The system is intended to provide universal assistance for organisationally mobile employees. Its functionality is realized by a set of agents. The focus of this paper is on reuse of organisational experience, which is transmitted by active hints. The experience is structured using ontologies.

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“…Several projects supporting public sector have been developed so far or are still in development. Scientific community tries to support employees by providing a service called an Organisational Memory [5,6]. Such a memory is treated as a collector of all kinds of organisational knowledge and is specially designed for the reuse in the future.…”

Section: State Of the Artmentioning

confidence: 99%

Model of Experience for Public Organisations with Staff Mobility

Kitowski

Krawczyk

Majewska

et al. 2004

Knowledge Management in Electronic Government

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Abstract. Public organisations with a high rate of staff rotation lose their valuable asset -experience of employees. Mobile employees, who have to face duties at new positions, would find computer assistance helpful in efficient inception. The idea to support current work of employees on the basis of gathered experience in past activities is driving the Pellucid project (IST-2001-34519). To serve experience-base assistance to the employees it is necessary to have experience modelled first. The comprehensive model containing user profiles, which defines experience in the scope of organisation, is described in the paper. The representation of the business process items and employees expertise level in the domain of organisation's activity is created on the basis of the organisation model. To represent experience an active hint approach is provided. Active hints are presented to employees spontaneously and on demand according to the their level of competence. Furthermore, the methods of experience gathering are discussed in detail on the basis of the platform development in the Pellucid project pilot sites.

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EULE: A Knowledge-Based System to Support Business Processes

Cited by 41 publications

References 7 publications

Towards a Customer-Driven Value Chain Framework – A Set-Based Oriented Approach

Towards a Customer-Driven Value Chain Framework – A Set-Based Oriented Approach

Reuse of Organisational Experience Harnessing Software Agents

Model of Experience for Public Organisations with Staff Mobility

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