Essentials of total quality management: a meta-analysis

Mosadeghrad, Ali Mohammad

doi:10.1108/ijhcqa-07-2013-0082

Cited by 47 publications

(62 citation statements)

References 69 publications

(79 reference statements)

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“…The study focused on eight QIMs that have been proven effective [8–10]: Lean Six Sigma (LSS), Lean Management (LM), Six Sigma (SS), Clinical Pathways (CP), Business Process Reengineering (BPR), Continuous Improvement (CI), Total Quality Management (TQM) and Benchmarking.…”

Section: Methodsmentioning

confidence: 99%

The impact of health information technologies on quality improvement methodologies’ efficiency, throughput and financial outcomes: a retrospective observational study

AlHazme

Haque

Wiggin

et al. 2016

BMC Med Inform Decis Mak

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BackgroundTo evaluate whether or not the utilization of Health Information Technologies (HITs) in Quality Improvement Methodologies (QIMs) has impacts on QIMs’ efficiency, throughput and financial outcomes at healthcare organizations and physician practices in the United States.MethodsThis is a retrospective observational study that was conducted between the years of 2014 and 2015 and relied on two data sources: the Dorenfest Institute dataset and the Healthcare Information and Management Systems Society (HIMSS) Analytics data source. In addition, questionnaires were submitted to collect data about how healthcare settings in the United States had been utilizing QIMs in the last 10 years. The submitted questionnaire invitations yielded 144 responses from 134 hospitals and 10 physician practices. Descriptive statistics were used to assess the condition of the data. This involved the utilization of Box-Whisker plots to visualize the data shape, outliers and variation. The Gamma correlation analysis method was used to evaluate the statistical relationships between the QIM outcomes, efficiency, throughput and financial outcomes, and the employment of HIT systems in QIMs.ResultsThe study found that 99.3% of the healthcare organizations and physician practices had implemented at least one QIM over the last 10 years. In the QIM implementations, the total numbers of reported utilization instances of manual data collection, electronic health records, lab information systems, pharmacy information systems, computerized provider order entry and radiology information systems were 387, 352, 205, 185, 180 and 158, respectively. Based on a 95% confidence limit, the Gamma statistical test has shown an inverse correlation between the exclusive utilization of manual data collection and the overall QIM efficiency (p = 0.047, Gamma = −0.388) and throughput (p = 0.012, Gamma = −0.593) outcomes. However, the overall QIM financial outcomes were found to have a statistically insignificant correlation (p = 0.159).ConclusionsThe study has revealed statistically significant negative impacts on QIMs’ efficiency and throughput outcomes when the manual data collection is the sole method used in QIM implementations. This also indicates a positive correlation between the QIMs’ efficiency and throughput outcomes and the HIT utilization in QIMs.Electronic supplementary materialThe online version of this article (doi:10.1186/s12911-016-0395-z) contains supplementary material, which is available to authorized users.

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Section: Methodsmentioning

confidence: 99%

The impact of health information technologies on quality improvement methodologies’ efficiency, throughput and financial outcomes: a retrospective observational study

AlHazme

Haque

Wiggin

et al. 2016

BMC Med Inform Decis Mak

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“…Customer focus is viewed as a vital constituent of quality management and essential to long term success (Samson & Terziovski, 1999). It demonstrates an organizational commitment to identifying existing and emerging customer needs, understanding customer expectations and preferences, and developing appropriate measures of satisfaction (Mosadeghrad, 2014).…”

Section: Orientation Of Quality Management Practicesmentioning

confidence: 99%

“…Process focus is concerned with understanding and improving processes in order to maintain a consistent level of performance (Mosadeghrad, 2014). Designing, controlling and improving processes to meet functional and customer requirements necessitates a focus on the reduction of process variance with the objective of fewer process failures (Flynn, Schroeder & Sakakabara, 1995).…”

Section: Orientation Of Quality Management Practicesmentioning

confidence: 99%

Sports operations management: examining the relationship between environmental uncertainty and quality management orientation

Bamford

Hannibal

Kauppi

et al. 2018

European Sport Management Quarterly

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“…Ahmad et al (2013) performed a meta-analytical review of the role of moderators (such as the organisation structure) in influencing the impact of TQM on BP. In another meta-analytical review, Mosadeghrad (2014) explored the CSFs for the TQM implementation in the organisations. In a recent study, Ahmad et al (2015) conducted a meta-analytical review to investigate the impact of TQM on BP across regions and countries.…”

Section: Meta-analysismentioning

confidence: 99%

TQM as business strategy: a meta-analysis review

Prashar

2018

IJPQM

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There is no doubt in the fact that organisations worldwide are currently in the era of total quality management (TQM), but whether it is making a real impact on these organisations' bottom-line remains a much-debated topic in both academic and management forums. In this direction, the study conducted a meta-analytical investigation of the association of TQM practices with firm's performance from the TQM literature by adopting the heuristic approach (Hunter and Schmidt, 1990). The study also examined the role of moderating factors in influencing this association. For the meta-analytical review, 12 empirical studies that had examined the link between TQM practices and firm's performance were sampled. The study adopted the 'random-effects' model using weighted mean of raw correlation coefficient as a measure of the size of the effect. The results showed the existence of association between the TQM practices and the firm's performance and existence of moderators impacting this association.

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Essentials of total quality management: a meta-analysis

Abstract: Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.

Cited by 47 publications

References 69 publications

The impact of health information technologies on quality improvement methodologies’ efficiency, throughput and financial outcomes: a retrospective observational study

The impact of health information technologies on quality improvement methodologies’ efficiency, throughput and financial outcomes: a retrospective observational study

Sports operations management: examining the relationship between environmental uncertainty and quality management orientation

TQM as business strategy: a meta-analysis review

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