Ergonomie interaktiver Lernmedien

Hartwig, Ronald; Herczeg, Michael

doi:10.1524/9783486595307

Cited by 4 publications

(3 citation statements)

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“…Usability is to reflect the extended view of tools and media and is regarded as the product of effectiveness, efficiency and satisfaction (cf. Hartwig 2007, p. 21 ff.). This means that usability is not an exclusive feature of a robot, but derives from the interaction between humans, tasks and robots, influenced by a multitude of contextual factors.…”

Section: Usabilitymentioning

confidence: 99%

“…In the planning of human–computer communication processes and their subsequent evaluation, Hartwig (2007) cites the principles of dialogue design according to ISO 9241 Section 10 (1996) from which the following dialogue principles are derived as the quality demands made of an interactive dialogue between humans and machines: task suitability, self-descriptiveness, controllability, conformity to expectations, fault tolerance, the possibility of individualization, and supporting of learning (cf. ibid., p. 57 f.).

Task suitability: "A dialogue is suitable for a task if it supports users in accomplishing their work task effectively and efficiently.

…”

Section: Usabilitymentioning

confidence: 99%

“…‘Adequacy or appropriateness for a task’ can only serve as a criterion for an aid provided (tool or medium) if the task is known, as well as the resulting activities, action and operations". (Hartwig 2007, p. 21).…”

mentioning

confidence: 99%

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Interdisciplinary technology assessment of service robots: the psychological/work science perspective

Fischer

2012

Poiesis Prax

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The article sheds light on psychological and work science aspects of the design and utilization of service robots. An initial presentation of the characteristics of man–robot interaction is followed by a discussion of the principles of the division of functions between human beings and robots in service area work systems. The following aspects are to be considered: (1) the organisation of societal work (such as the different employment and professional profiles of service employees), (2) the work tasks to be performed by humans and robots (such as handling, monitoring or decision-making tasks), (3) the possibilities and the limitations of realizing such tasks by means of information technology (depending, for example, on the motoric capabilities, perception and cognition of the robot). Consideration of these three design perspectives gives rise to criteria of usability. Current debate focuses on the (work science) principles of man–machine communication, though in future these should be supplemented with robot-specific criteria such as "motoric capabilities" or "relationship quality." The article concludes by advocating the convergence and combination of work science criteria with ideas drawn from participative design approaches in the development and utilization of service robots.

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Section: Usabilitymentioning

confidence: 99%

Task suitability: "A dialogue is suitable for a task if it supports users in accomplishing their work task effectively and efficiently.

…”

Section: Usabilitymentioning

confidence: 99%