Enhancing the Organizational Citizenship Behavior: Comparative Research and Ex-Post-Facto Method on Generation X and Generation Y

Abstract

The purpose of this study is to find an effort to increase organizational citizenship behavior of Generation X and Generation Y employees through the identification of the influence of servant leadership and work motivation. This research was conducted on Generation X employees are Governmental Officers aged 44 -55 years and Generation Y employees are Governmental Officers aged 23 -43 years at Bogor Regency. The research sample was 180 persons of Generation X and 86 persons of Generation Y from 3 agencies and 11 offices at Bogor Regency. This research uses a comparative approach and ex-post-facto and is completed by a qualitative approach through the Delphi technique. The findings revealed that variable and each dimension of OCB Generation Y is higher than OCB than Generation X, servant leadership has a significant and positive effect on OCB Generation X and Generation Y, work motivation has a significant and positive effect on OCB Generation X and Generation Y, servant leadership and work motivation has a significant and positive effect on OCB Generation X and Generation Y, contribution servant leadership and work motivation of Generation Y is higher than Generation X. The results of quantitative and qualitative research conclude that the improvement of the organizational citizenship behavior (OCB) of Generation X and Generation Y employee scan be done through strengthening servant leadership and work motivation. Keywords:Generation X, generation Y, organizational citizenship behavior (OCB), servant leadership, work motivation.