Enabling context-sensitive communication experiences

Abstract

Due to a rapidly shifting technology and competitive market environment, Telecommunication and Internet Services are constantly subject to changes, creating new challenges and needs for the industry to keep generating revenues. A high level of customization is therefore identified as a key enabler for achieving customer satisfaction and improving their quality of experience. Enriching services with innovative approaches such as context-aware, adaptable and interactive mechanisms enable the vendors to deliver tailored and personalized experiences to its customers. This article presents a concept to integrate policy-based decision mechanisms into the architecture of a Next Generation Network (NGN)-based converged messaging enabler for supporting adaptive personalization and context-aware service delivery across heterogeneous networks and messaging technologies. The system reacts to context changes and makes real-time decisions about handling incoming messages according to the users' preferences. A prototype has been implemented as part of the Open SOA Telco Playground testbed at Fraunhofer FOKUS

A comprehensive framework for context-aware communication services

“…This case is about the use of sensed context in a deferred way at the platform level. Works performed by N. Blum et al [5] or K. Hamadache et al [6] are good illustrations. These works share indeed the functionality of routing incoming communication based on the callee context (including the importance of the caller to the callee) and on a set of predefined IF-THEN rules (e.g.…”

Towards a Generic Context Model for BPM

“…There are many approaches that deal with context awareness in several areas, such as service engineering [14], [19], communications [6], [32], ubiquitous computing [34], multimedia [17] and business process engineering [5], [7], [40]. Several definitions of context have been proposed, however, there is no real consensus on the definition of this concept since it is used in many research fields.…”

Enhancing Existing Communication Services with Context Awareness

“…In [4] a centralized policy-based context-aware message delivery system is presented. The system enhances OMA (Open Mobile Alliance) Converged IP Messaging (CPM) with context-awareness for selecting appropriate messaging services (e.g., SMS, E-mail).…”