Employees’ use of mobile devices and their perceived outcomes in the workplace: A case of luxury hotel

Jeong, Mi‐Ae; Lee, Minwoo; Nagesvaran, Balendra

doi:10.1016/j.ijhm.2016.05.003

Cited by 35 publications

(17 citation statements)

References 41 publications

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“…Verma et al (2012) revealed that the mobile device innovations recent travelers would prefer include communication, hotel and location-based services. A large number of hotel services can be enhanced using mobile technology, such as hotel reservation (Ozturk et al , 2016), check-in/out (Jeong et al , 2016), location-based services (Wang et al , 2014), concierge services (Wang and Wang, 2010) and service requests such as room service or extra amenities (Piccoli et al , 2017). As a response to such challenges, managers started to develop MHS as a form of m-commerce (Morosan and DeFranco, 2016b).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Mobile services adoption in a hospitality consumer context

Rita

Oliveira

Estorninho

et al. 2018

IJCTHR

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Purpose This study aims to present a model drawn on both the extension of the unified theory of acceptance and use of technology (UTAUT2) and the perceived value for explaining consumer behavior toward mobile hospitality services (MHS) from two perspectives: intention to use and recommendation. Design/methodology/approach The partial least square (PLS) was applied to data gathered from 348 validated responses to a survey to test a number of research hypotheses. Findings Results found that the proposed conceptual model explains 62 per cent of the intention to use of MHS and 51 per cent of the variation in the recommendation. Perceived value plays a role in explaining both the intention to use and recommend MHS, with both constructs also helping in explaining behavior intention, to which effort expectancy, facilitating conditions and performance expectancy also contribute. Originality/value This research goes beyond perceived value by combining it with a cornerstone model, UTAUT2, used in technology adoption studies. The paper addresses updated MHS that include but are not limited to mobile hotel reservations.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Mobile services adoption in a hospitality consumer context

Rita

Oliveira

Estorninho

et al. 2018

IJCTHR

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“…PLS is able to maximize the variance in the endogenous variables explained by exogenous variables in lieu of covariance matrix (Haenlein & Kaplan, ). Considering the relatively small sample size and exploratory nature of this study, PLS‐SEM provides sufficient statistic robustness for testing the proposed interrelationships (Jeong, Lee, & Nagesvaran, ).…”

Section: Methodsmentioning

confidence: 99%

Examining incentive travelers: How motivation affects organizational commitment

Christina

2018

Journal of Tourism Research

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This study examines incentive travelers' motivation and the relationships between motivation, satisfaction, and organizational commitment. A mixed‐methods approach was employed to customize the measures and provide empirical evidence on proposed interrelationships. Factor analysis has revealed three types of travel motivation, including “travel for business networking,” “travel for leisure,” and “travel for prestige.” Partial least squares structural equation modeling results suggest that the three motivations are positively related to satisfaction with incentive travel. Travel for business networking and travel for prestige exhibit positive effects, whereas travel for leisure has a negative effect on organizational commitment. All the three motivations are positively related to organizational commitment through satisfaction.

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“…Jeong, Lee, & Nagesvaran (2016) partially confirmed this proposal by identifying hotel employees' perceptions of the use of mobile technologies at work. They found that employees believe that the use of mobile technologies increases their own activities and job performances, and then they think that their job satisfaction and commitment to the organisation increase (Jeong et al, 2016).…”

Section: Relations Between Human Resource Management and Adoption Of Ictsmentioning

confidence: 99%

Technology towards hotel competitiveness: Case of Antalya, Turkey

Napierała

Bahar

Leśniewska-Napierała

et al. 2020

European Journal of Tourism, Hospitality and Recreation

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The main goal of the paper is to identify the perception of technology by managers of five-star hotels located in Antalya region (Turkey). The managerial perception in the following contexts is discussed in detail: the enterprise, the employees, the managers and the competitiveness of hotel entities. The selection of such research area was determined by the fact that Antalya is one of the top Turkish tourist destinations, with international profile of visitors and intense hotel competition. The following three types of hotels were investigated: hotels affiliated with international chains, hotels affiliated with national brands and independent enterprises. Furthermore, 12 selected general managers were interviewed regarding the above-mentioned hotel types. The results confirmed that managers of internationally affiliated hotels are more focused on increasing their employees’ skills and competencies compared to managers of independent entities.

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Employees’ use of mobile devices and their perceived outcomes in the workplace: A case of luxury hotel

Cited by 35 publications

References 41 publications

Mobile services adoption in a hospitality consumer context

Mobile services adoption in a hospitality consumer context

Examining incentive travelers: How motivation affects organizational commitment

Technology towards hotel competitiveness: Case of Antalya, Turkey

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