Mobile services adoption in a hospitality consumer context

Rita, Paulo; Oliveira, Tiago; Estorninho, António; Moro, Sérgio

doi:10.1108/ijcthr-04-2017-0041

Cited by 41 publications

(19 citation statements)

References 52 publications

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“…Our data supported this hypothesis and reinforced the findings reported in prior literature on internet banking and MPS (Liébana-Cabanillas & Lara-Rubio, 2017). Consumers of hospitality services may experience usage barriers in availing themselves of cashless payment methods due to their low expertise in using such technologies (Ozturk, 2016;Rita et al, 2018).…”

Section: Discussionsupporting

confidence: 90%

Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

Khanra

Dhir

Kaur

et al. 2021

Journal of Hospitality and Tourism Management

141

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In the post-COVID-19 era, the hospitality sector may witness a wider use of mobile payment services (MPS) not requiring physical contact. But consumers may postpone adoption of MPS in wait for a more attractive iteration. Given consumers' reluctance to adapt to such services, an investigation into MPS adoption postponement and the factors contributing to it is thus needed. Our research model extends the innovation resistance theory by including two behavioral measures (privacy concerns and visibility) and examining how security concerns moderate the associations between them. We analyzed data from 308 respondents who had previously purchased accommodation and transportation services using MPS, employing structural equation modeling to test the research model. The crucial factors we identified were usage barrier and image barriers, privacy concerns, and visibility. Furthermore, security concerns significantly moderated the association between image barrier and MPS adoption postponement in the hospitality sector. The present study thus has important theoretical and practical implications for hospitality managers, particularly for understanding consumers' behavior toward MPS use and how to leverage these services accordingly. Finally, we suggest that future researchers may investigate the factors causing the adoption postponement of other technological innovations in this sector.

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Section: Discussionsupporting

confidence: 90%

Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

Khanra

Dhir

Kaur

et al. 2021

Journal of Hospitality and Tourism Management

141

View full text Add to dashboard Cite

show abstract

“…With the popularity of mobile phones, iPads, and other wearable devices, mobile payment provides further convenience for e-commerce in tourism [15][16][17] This is especially true in an internet hot spot country like China, where the population of mobile payment users has exceeded 800 million in 2019 [18][19][20]. Online travel agencies (OTA) have become an important channel to sell hotel services thanks to an enormous amount of information, price comparison, and publication of comments that attract business travelers [21] and tourists.…”

Section: Introductionmentioning

confidence: 99%

Blockchain Technology for Winning Consumer Loyalty: Social Norm Analysis Using Structural Equation Modeling

et al. 2021

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Remarkable changes have taken in social operation mode and consumers’ behavior mode because of the foot ban during the pandemic spread of COVID-19. Digital technologies such as Blockchain have shown potential in gaining competitive advantages for enterprises in such situations. This study aims to provide an insight into how to gain consumer loyalty through the use of modern and efficient Blockchain technology. In contrast to the current literature, this study combined the technology acceptance model of planned behavior theory, social exchange theory to explain the loyalty of an online travel agency (OTA) consumer. A self-administered questionnaire was used to collect data from citizens in Hangzhou, a city full of technological innovation atmosphere. Using structural equation modeling with SmartPLS©, responses from 1403 citizens were analyzed. Social norm was discovered to have a positive and significant association with the consumers’ attitude toward technology and thus enhancing the perceived usability and hedonism of OTA application, which can increase consumer loyalty. The findings suggested OTAs may gain consumers’ loyalty through adopting Blockchain technology, and local governments have played a key role in creating such an environment. New technologies have become essential professional and social tools for society. The technological environment and Blockchain within the tourism sector are fundamental elements of China’s economic engine.

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“…Third, we explore the mediating role of hedonism between emotional elements (positive emotions, emotional involvement, level of enjoyment) and tourists' desire. The prior research analyzed hedonism in understanding consumers' behavioral intentions in different contexts, such as festivals (Grappi & Montanari, 2011;Gursoy et al, 2006), volunteer travels (Strzelecka et al, 2017) as well as adopting mobile services in hospitality (Rita et al, 2018) but did not explore its mediating role. We contribute by analyzing the mediating role of hedonism on the emotional path of the MGB model: emotional elements → hedonism → desire → behavioral intention.…”

Section: Introductionmentioning

confidence: 99%

Rethinking Emotions and Destination Experience: An Extended Model of Goal-Directed Behavior

Huseynov

Pinto

Herter

et al. 2020

Journal of Hospitality & Tourism Research

Self Cite

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This research aims to extend the model of goal-directed behavior, by deepening its emotional path and including new variables to predict tourist behavioral intention: hedonism, destination experience, and tourism innovativeness. Based on a final sample of 457 European tourist nationals, the findings showed the significant influence of hedonism and tourism innovativeness on tourist desire. In addition, findings uncover the mediating role of hedonism on the emotional path. The findings also extend previous research by revealing that not all destination experience dimensions (sensory, affective, behavioral, and intellectual) equally influence tourist behavioral intention. Indeed, only sensory and intellectual destination experience dimensions were found to affect behavioral intention. The findings have important implications for tourism managers crafting destination experiences and contribute to tourism research by presenting a more comprehensive framework of goal-directed behavior applied to tourism.

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Mobile services adoption in a hospitality consumer context

Cited by 41 publications

References 52 publications

Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic

Blockchain Technology for Winning Consumer Loyalty: Social Norm Analysis Using Structural Equation Modeling

Rethinking Emotions and Destination Experience: An Extended Model of Goal-Directed Behavior

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