Employee Perspectives on Implementation Communication as Predictors of Perceptions of Success and Resistance

Lewis, Laurie K.

doi:10.1080/10570310500506631

Cited by 74 publications

(60 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Communication will also promote sense of belonging among employees which is crucial to foster commitment and cohesiveness among employees (Raineri, 2011). Several authors argued that facilitating communication during the change process, allows employees to understand what, when and why the organization should adapt to the new circumstances (Dutton et al, 2001;Lewis et al, 2006). Employees should not only demonstrate the behaviors of the need to change, but also comprehend the reasons why the need of change is important in the current situation.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In order to adapt to the new circumstances, employees should facilitate the communication during the change processes (Dutton et al, 2001;Lewis, 2006). Communication is vital to create and maintain the relationship in order to create bonding among employees in organization that can engage them into commitment to their organizations (Awad & Alhashemi, 2012).…”

Section: Internal Communicationmentioning

confidence: 99%

See 1 more Smart Citation

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

Marchalina¹,

Ahmad²

2017

BMS

View full text Add to dashboard Cite

Employees' commitment seems to be vital in decision making for any organizations in order to be able in business competition and to adapt with changes. The commitment among employees can be a crucial tool for improving their performance in organizations. Communication is needed to raise awareness among employees on the need of change as well as creating the readiness to the change whereby it leads to the commitment to change. The objective of this paper is to examine the influence of internal communication on employees' commitment to change. Apparently, this issue likely has attracted the attention among either scholars or researchers. The theoretical contribution has been added in this study by investigating the effect of internal communication in influencing employees' commitment to change. A survey of structured questionnaire was conducted in five-hundred fifty employees in Malaysian large companies. The significant relationship has been found between internal communication and employees' commitment to change through multivariate regression analysis. Moreover, the implications to practice and theory are discussed.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Section: Internal Communicationmentioning

confidence: 99%

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

Marchalina¹,

Ahmad²

2017

BMS

View full text Add to dashboard Cite

show abstract

“…The second theme appears to be supportive of the positions of scholars who advocate for ongoing and consistent communication that strives for clarity, the reduction of ambiguity in one's work, an understanding of the expectations of management, and the use of participatory communication strategies (Duck, 1998;Lewis, 2006;Russ, 2007). While study participants were receptive to the change, they all reported experiencing uncertainty and frustration in their work with the new software system and the ongoing changes within tight timeframes that occurred in the development of the new chart of accounts and the board presentation format.…”

Section: Resultsmentioning

confidence: 99%

Addressing Uncertainty during Workplace Change: Communication and Sense-Making

Parsells¹

2017

AIJ

View full text Add to dashboard Cite

show abstract

“…This, in turn, increases the sense of control and, willingness to participate in planned change efforts, and decreases the overall resistance of organizational members (Miller, Johnson and Grau, 1994). In contrast to commonsense, whereas the quality of information matters for organizational members, the mere frequency of communication was unrelated to members' perceptions of change and its success (Lewis, 2006).…”

Section: Erci̇yes İleti̇şi̇mmentioning

confidence: 99%

Organizational Change and Communication Strategies

Yüksel¹

2015

Akademia

View full text Add to dashboard Cite

Despite the popularity of planned organizational change efforts, the failure rates of implementation are as high as 50 to 70 percent. While these efforts are affected by technical issues, the organizations' approach to change, technological capabilities, leadership, assessment, planning, organizational culture and communication strategies are thought to play a more critical role. The central purpose of this study is to examine the role that communication strategies play in the implementation of a popular planned organizational change model known as Compstat. Data were collected in this case study through in-depth interviews and documents, and analyzed with an inductive approach. The study revealed that the role of communication in informing, persuading officers about change and in understanding and addressing sources of resistance was not taken seriously into consideration by change agents. For the most part, communication was regarded as a symbolic activity utilizing one-way, bureaucratic channels (meetings and written orders) and formal language. The end product of this communication strategy was a high level of uncertainty, fear and anxiety and thus resistance of officers to Compstat, who were willing to understand Compstat, change their routines and be a part of this new work environment.

show abstract

Employee Perspectives on Implementation Communication as Predictors of Perceptions of Success and Resistance

Cited by 74 publications

References 36 publications

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

The Effect of Internal Communication on Employees’ Commitment to Change in Malaysian Large Companies

Addressing Uncertainty during Workplace Change: Communication and Sense-Making

Organizational Change and Communication Strategies

Contact Info

Product

Resources

About