Addressing Uncertainty during Workplace Change: Communication and
            Sense-Making

Parsells, Richard

doi:10.5929/2017.7.2.4

Cited by 1 publication

(2 citation statements)

References 17 publications

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“…However, there always exists the possibility that narratives will fail to converge. In this instance, the process would likely produce strong negative outcomes; namely, role confusion, poor uncertainty management, low coordination, inefficient resource management, and either inaction or counterproductive action (de Fátima Nery et al, 2020;Matta et al, 2020;Milliken, 1987;Parsells, 2017).…”

Section: Novel Contribution Organizational Sensemaking Systemsmentioning

confidence: 99%

“…Managing uncertainty has become a recommended avenue for increasing the success and resiliency of change efforts (de Fátima Nery et al, 2020;Parsells, 2017). Developing a better understanding of organizational sensemaking and its inherent ability to limit broader uncertainty across an organization may reveal a crucial pathway for improving organization change outcomes.…”

Section: Sensemaking For Organizational Changementioning

confidence: 99%

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Organizational Sensemaking Systems as a Determinant of Successful Organizational Change: A Grounded Theory Approach

Hughes¹,

Henning²,

Robertson³

2022

Proceedings of the Human Factors and Ergonomics Society Annual

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Organizational Sensemaking has been in the literature for nearly three decades – however, classical theories of organizational sensemaking have studied it as an individual or team-level phenomenon rather than at an organizational level. As a result, the multi-level implications of organizational sensemaking and its relationship to organizational change have yet to receive significant empirical attention. A greater understanding of organizational sensemaking may yield insights on how the effectiveness of organizational change interventions can be improved. A grounded theory approach is being used to examine the introduction of a training program for corrections staff in support of participatory ergonomics to improve worker health and wellbeing. Early findings are being used to construct a theoretical framework to guide the design of organizational sensemaking systems (OSS). The potential for OSS to promote organizational situational awareness, shared mental models, and organizational readiness for change is discussed along with design implications and directions for future research.

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Section: Novel Contribution Organizational Sensemaking Systemsmentioning

confidence: 99%

Section: Sensemaking For Organizational Changementioning

confidence: 99%