Empathic listening: welcoming strategy for nursing Professional in coping with with the coronavirus pandemic

Abstract

Objective: to reflect on empathic listening use as a welcoming strategy for nursing professionals to cope with the challenges during the pandemic caused by the new coronavirus. Methods: this is a reflection study based on updated data surveys and theoretical-conceptual aspects of Non-Violent Communication and empathic listening. Results: in the performance during the COVID-19 pandemic, nursing professionals are exposed to violence of different natures related to occupational stress, work overload, anguishes and silenced suffering, with implications for the workers’ health, who can be benefited and strengthened with empathetic listening. Final considerations: the health crisis has highlighted the weaknesses of the health system. Nursing acts as the largest contingent of the health workforce in coping with the pandemic. Empathetic listening is a powerful strategy in caring for and strengthening nursing professionals.

Análise da saúde dos profissionais de enfermagem no contexto da pandemia SARS-CoV-2

“…Este estudo explicitou-se a precariedade que há décadas o sistema de saúde brasileiro vem sofrendo o que com a pandemia da COVID-19 acabou piorando. Isso acabou se tornando um dos fatores determinantes para o sofrimento psíquico dos trabalhadores de enfermagem (Tobase, Rodrigues, & Peres, 2021).…”

Principais estratégias usadas para promoção à saúde dos profissionais de enfermagem na pandemia da Covid-19

“…A escuta empática tem sido muito utilizada diante da atual pandemia como estratégia para o fortalecimento emocional. Frente à necessidade de acolhimento e suporte no enfrentamento de violências vivenciadas, o indivíduo se sente considerado, compreendido em suas vulnerabilidades e fortalecido para identificar suas potencialidades (Tobase, 2021).…”

“…Ofertar acolhimento e empatia fortalece o profissional, mesmo em demandas indiretamente relacionadas ao trabalho. Grupos de voluntários qualificados se solidarizam com os desafios da categoria, promovendo espaços online gratuitos de escuta empática para acolhimento da enfermagem, o que contribui, positivamente, ao ressignificar suas demandas, percebendo-se mais fortalecido e valorizado como pessoa e profissional (Tobase, 2021).…”

Running on Empty

“…3,4 The distress can be manifested by emotional/ physical exhaustion, depersonalization, cynicism, and a sense of decreased personal/professional accomplishment. 12,[16][17][18] As these factors build during daily exposure to the high-stress environment, it can lead to decreased quality of patient care, decreased patient satisfaction, and increased medical errors. 16 The aim of this exploratory study was to determine the impact of the COVID-19 pandemic on nursing care delivery, the empathetic response of nurses to their patients and family members, and the emotional and physical well-being of the nurses.…”

“…This has resulted in the substitution of clinical empathy by a sense of duty to provide care to patients, putting nurses at a high risk for physical and emotional distress 3,4 . The distress can be manifested by emotional/physical exhaustion, depersonalization, cynicism, and a sense of decreased personal/professional accomplishment 12,16-18 . As these factors build during daily exposure to the high-stress environment, it can lead to decreased quality of patient care, decreased patient satisfaction, and increased medical errors 16 …”