Emotions' Impact On Tourists' Satisfaction with Ski Resorts: The Mediating Role of Perceived Value

Bonnefoy-Claudet, Lydie; Ghantous, Nabil

doi:10.1080/10548408.2013.810999

Cited by 46 publications

(25 citation statements)

References 72 publications

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“…Despite the importance of emotions and perceived values in consumer behavior, relatively little attention has been paid to the relationship between these two variables, presumably because scholars continue to debate the nature of the relationship. Emotion is conceptualized as either an important antecedent [56,57] or a key outcome variable [58] of perceived value. Our view on these relationships is the former.…”

Section: Perceived Valuementioning

confidence: 99%

Understanding Active Sport Tourist Behaviors in Small-Scale Sports Events: Stimulus-Organism-Response Approach

Yunduk

Kim

2020

Sustainability

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With the growth in opportunities for amateur athletes to participate in competitive events, a major challenge for policy-makers of a sporting destination is to understand the role of small-scale recurring sporting events in attracting tourists and the variables that influence active sport tourist behavior. Thus, the purpose of this study was to investigate structural relationships between emotional experiences, perceived value, tourist satisfaction, and destination loyalty within the context of small-scale recurring sporting events by adopting stimulus–organism–response theory. Construct validity of the measurement scale was verified by confirmatory factor analysis, factor loadings, average variance extracted, and construct reliability. Reliability of the measurement scale was verified by Cronbach’s alpha analysis. A structural equation modeling test with maximum likelihood estimation was used to examine structural relationships between variables in the proposed model by analyzing responses of 301 survey participants. Results showed positive impacts of (a) emotional experiences on functional value and emotional value, (b) functional value on tourist satisfaction and destination loyalty, and (c) tourist satisfaction on destination loyalty. The results of this study: (1) show it is meaningful to include emotional experiences in examining active sport tourist behaviors; (2) confirm that both small- and large-scale sporting events should be considered as effective marketing strategies aimed at improving tourist satisfaction and destination loyalty; and (3) provide the effectiveness of applying an extended stimulus–organism–response framework in investigating sports-tourist behavior.

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Section: Perceived Valuementioning

confidence: 99%

Understanding Active Sport Tourist Behaviors in Small-Scale Sports Events: Stimulus-Organism-Response Approach

Yunduk

Kim

2020

Sustainability

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“…Nevertheless, regardless of the research stream on perceived value, what is generally accepted, as Rasoolimanesh et al () point out, is that a consumer's ‘overall assessment of a product or a service is a trade‐off between the benefits realized and the costs’ (p. 73). So, overall perceived value can be assessed by the overall evaluation of the experience in terms of benefits and sacrifices (Bonnefoy‐Claudet & Ghantous, ). An overall assessment of perceived value is not uncommon in tourism literature (Sabiote‐Ortiz, Frías‐Jamilena & Castañeda‐García, , , ; Bonnefoy‐Claudet & Ghantous, ; Phillips, Wolfe, Hodur & Leistriz, ; Chiu,Lee & Chen, 2014; Iniesta‐Bonillo, Sánchez‐Fernández & Jiménez‐Castillo, ; Lin & Kuo, ), and the same approach has been adopted in this research.…”

Section: Linking Ecotourism Knowledge and Ecotourist Satisfactionmentioning

confidence: 99%

The Mediating Roles of the Overall Perceived Value of the Ecotourism Site and Attitudes Towards Ecotourism in Sustainability Through the Key Relationship Ecotourism Knowledge‐Ecotourist Satisfaction

Oviedo-García

Castellanos‐Verdugo

Vega‐Vázquez

et al. 2016

Journal of Tourism Research

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Tourist satisfaction is a key factor in tourism sustainability. A multiple mediation model is proposed to analyze the relationship between ecotourism knowledge and ecotourist satisfaction, assisting our understanding of the generative mechanism by which ecotourism knowledge influences ecotourist satisfaction. Ecotourists at the Natural Park Saltos de la Damajagua (Dominican Republic) were administered a questionnaire. The results (PLS-SEM) show that ecotourism site perceived value and attitudes towards ecotourism fully mediate the influence of ecotourism knowledge on ecotourist satisfaction. Ecotourism knowledge will therefore only have positive effects on ecotourist satisfaction when the ecotourism site is of high perceived value and there are positive attitudes towards ecotourism. 5000 bootstrap samples. 95% confidence interval. ***p < 0.001 (based on t(4999), one-tailed test) t(0.001, 4999) = 3.09. n.s: not significant. 210M. A. Oviedo-García et al.

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“…Studies in the tourism context has suggested relationships between value and satisfaction (Bonnefoy-Claudet, & Ghantous, 2013), and between customer value and behavioral intentions (Chen & Chen, 2010;Chen & Tsai, 2008). So, based on the empirical studies in different tourist contexts, it is hypothesized that:…”

Section: Theoretical Foundation and Research Hypothesesmentioning

confidence: 99%

Examining How Country Image Influences Destination Image in a Behavioral Intentions Model: The Cases of Lloret De Mar (Spain) and Cancun (Mexico)

Palau‐Saumell¹,

Forgas-Coll²,

Amaya-Molinar³

et al. 2015

Journal of Travel & Tourism Marketing

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Registro de acceso restringido Este recurso no está disponible en acceso abierto por política de la editorial. No obstante, se puede acceder al texto completo desde la Universitat Jaume I o si el usuario cuenta con suscripción. Registre d'accés restringit Aquest recurs no està disponible en accés obert per política de l'editorial. No obstant això, es pot accedir al text complet des de la Universitat Jaume I o si l'usuari compta amb subscripció. Restricted access item This item isn't open access because of publisher's policy. The full--text version is only available from Jaume I University or if the user has a running suscription to the publisher's contents.

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Emotions' Impact On Tourists' Satisfaction with Ski Resorts: The Mediating Role of Perceived Value

Cited by 46 publications

References 72 publications

Understanding Active Sport Tourist Behaviors in Small-Scale Sports Events: Stimulus-Organism-Response Approach

Understanding Active Sport Tourist Behaviors in Small-Scale Sports Events: Stimulus-Organism-Response Approach

The Mediating Roles of the Overall Perceived Value of the Ecotourism Site and Attitudes Towards Ecotourism in Sustainability Through the Key Relationship Ecotourism Knowledge‐Ecotourist Satisfaction

Examining How Country Image Influences Destination Image in a Behavioral Intentions Model: The Cases of Lloret De Mar (Spain) and Cancun (Mexico)

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