Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience

Bande, Belén; Ferrín, Pilar Fernández; Varela, J. A.; Jaramillo, Fernando

doi:10.1016/j.indmarman.2014.10.011

Cited by 128 publications

(104 citation statements)

References 94 publications

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“…Hypothesis 5: The results showed that work-family conflict had a positive impact on job burnout with the standardized coefficient of 0.164 and p-value =0.003, which is consistent with the findings of the previous studies of Bande, Fernández-Ferrín, Varela, and Jaramillo [23] and Golden [76]. Employees who experience stress from work-family conflict over a prolonged period of time get drained of energy, which eventually results in job burnout and vice versa.…”

Section: Research Resultssupporting

confidence: 89%

“…Conversely, FIW occurs when employees experience stress in family events that interfere with their work-life [47]. Bande, Fernández-Ferrín, Varela, and Jaramillo [23] argued that they are more common and closely associated with job satisfaction, exhaustion, and turnover intention. Moreover, Demerouti et al [48] propositioned that work-family conflict is a crucial factor that causes job burnout.…”

Section: Work-family Conflictmentioning

confidence: 99%

“…The impact of the work-family conflict was investigated and the findings showed that work-family conflict was strongly influenced by lower job and family satisfaction, greater stress, and higher turnover intention [75]. Experiencing work-family conflict, individuals are subject to burnout that leads to the consequence of a conflict between work and family domains, which seems to result in draining their emotional and physical energy [23,76]. According to Hobfoll [65] in his conservation of resource theory, energy and time are resources that people attempt to maintain, protect, and create.…”

Section: Work-family Conflict and Job Burnoutmentioning

confidence: 99%

“…In developed countries, much research has been conducted about the perceptions of subordinates in terms of emotional intelligence, perceived organizational support, work-family conflict, job burnout, and employee turnover intention and their significant mutual relationships [20,23], however, this topic has yet to receive considerable attention from scholars in developing or less developed countries, particularly in Vietnam. An extensive literature review informed that there has been no research conducted to examine the relationship between emotional intelligence and turnover intention of employees in Vietnamese organizations.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Giao¹,

Vương²,

Huan

et al. 2020

Sustainability

118

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The objective of this study is to investigate the impact of emotional intelligence on turnover intention, noting the mediating roles of work-family conflict and job burnout as well as the moderating effect of perceived organizational support. Survey data collected from 722 employees at banks in Vietnam was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that there was a negative effect of emotional intelligence on employees' turnover intention; this was mediated partially through work-family conflict and job burnout. Besides, this study indicated that perceived organizational support could decrease work-family conflict, job burnout and turnover intention of employees. It could also moderate the relationship between emotional intelligence and work-family conflict. This negative relationship was stronger for employees who work in a supportive environment. The main findings of this research provided some empirical implications for the Vietnamese banking industry. It implied that organizations in the service industry should try to improve their employees' work-family balance, reduce job burnout and take advantage of these emotional balances and supportive environments to create beneficial outcomes.

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Section: Research Resultssupporting

confidence: 89%

Section: Work-family Conflictmentioning

confidence: 99%

Section: Work-family Conflict and Job Burnoutmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Giao¹,

Vương²,

Huan

et al. 2020

Sustainability

118

View full text Add to dashboard Cite

show abstract

“…Items were adapted for respondent type, e.g., 'I spend the time to form quality relationships with department employees' (salesperson perception) vs. 'My department manager spends the time to form quality relationships with department employees' (supervisor self-rating). In keeping with Jaramillo et al (2009b) and other recent studies (e.g., Bande et al 2015;Goh and Low 2014;Liden et al 2014), servant leadership was treated as unidimensional.…”

Section: Methodsmentioning

confidence: 80%

Servant leadership and ethics: a dyadic examination of supervisor behaviors and salesperson perceptions

Jaramillo

Bande

Varela

2015

Journal of Personal Selling & Sales Management

Self Cite

104

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Emotional intelligence and career success: Does resilience matter?

Sharma

Tiwari

2023

Glob Bus Org Exc

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Achieving success in one's career has numerous positive consequences for individuals as well as for organizations. This study examines the influence of emotional intelligence measures on career success. Also, using the broaden and build theory, we propose employee resilience as an underlying mechanism connecting emotional intelligence measures and career success. Data were collected from employees working in different IT organizations in India's northern region. Confirmatory factor analysis followed by path analysis using the maximum likelihood estimation (MLE) method in AMOS was performed. Results found that all the emotional intelligence measures directly affect career success and employee resilience. For instance, the adaptability dimension had the most significant direct impact on career success, whereas the interpersonal dimension emerged as the leading predictor of resilience among all five emotional intelligence dimensions. In addition, employee resilience was identified as a partial mediator between all emotional intelligence measures and career success. The present study offers some insightful theoretical and practical implications.

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Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience

Cited by 128 publications

References 94 publications

The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Servant leadership and ethics: a dyadic examination of supervisor behaviors and salesperson perceptions

Emotional intelligence and career success: Does resilience matter?

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