The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Giao, Hà Nam Khánh; Vương, Bùi Nhất; Huan, Dao Duy; Tushar, Hasanuzzaman; Quan, Tran Nhu

doi:10.3390/su12051857

Cited by 117 publications

(133 citation statements)

References 75 publications

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“…Besides, the Durbin-Watson test indicated that d = 1.685 (1 < d <3), thus the authors concluded that the residues were independent of each other or they did not correlate between the residuals . Moreover, the VIF (Variance Inflation factor) magnification factor reached the maximum value of 2.123 (less than 5) and these independent variables are not closely related to each other, thus there was no multicollinearity (Giao et al, 2020). Note: BB = bank brand; IRP = interest rate policy; CON = convenience; SQ = service quality; EKA = employee knowledge and attitude; SDD = saving deposit decision; Gen = gender; Inc = income; Edu = educational level.…”

Section: Regression Analysismentioning

confidence: 99%

Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks

Tung¹

2020

Preprint

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Capital mobilization is a traditional business of commercial banks and is one of the core foundations for the development of a bank. Capital mobilization is the main input in the operation of a bank, and this is also the basis for generating output for credit activities as well as other banking activities. This study aims to determine the main factors that aﬀect the decisions of individual customers to put savings deposit in Vietnamese commercial banks. Survey data collected from 403 individual customers were analyzed to provide evidence. The results from the multiple regression analysis by using SPSS software revealed that all scales in this study were reliable, and there were six components impacting the savings deposit decision of individual customers from the strongest to the weakest in the following order: the form of promotion, bank brand, service quality, interest rate policy, and employee knowledge and attitude. Besides, the fnding showed customers who have high income tend to have a stronger decision on savings deposits in commercial banks. The main fndings of this article provide some empirical implications for marketers in banks and serve as a suggestion to improve these factors in order to retain and attract individual customers’ savings deposit decisions

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Section: Regression Analysismentioning

confidence: 99%

Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks

Tung¹

2020

Preprint

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“…Giao, et al [34] recommended that the quality of a PLS model should be assessed by R 2 value. They highlighted R 2 value of above 0.26 for a larger effect, ranging from 0.13 to 0.26 for a medium effect, and under 0.02 for a small effect.…”

Section: Model Fitmentioning

confidence: 99%

A Model of Organizational Culture for Enhancing Organizational Commitment in Telecom Industry: Evidence from Vietnam

Giao¹,

Vương²,

Tung

2020

Wseas Transactions on Business and Economics

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The aim of this study is to investigate the influence of organizational culture on organizational commitment in the context of the Vietnam telecom industry. The model was tested with a sample of 324 employees working for telecom companies. The result from the partial least squares method (PLS) using SmartPLS 3.0 program revealed a good fit between collected data and measurement scales which were introduced and developed in the Western contexts. Besides, the findings showed that the six dimensions of organizational culture had positive impacts on organizational commitment decreasingly: innovativeness, teamwork, training and development, reward and recognition, organizational communication, empowerment. This discovery highlighted the importance of organizational culture in enhancing employee commitment towards the organization as well as calls the management attention to these dimensions and long-term development policies.

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“…After the initial Cronbach's alpha analysis, EMR2 and AW4 were excluded because the correlations with the total variability were less than 0.3 (Giao, Vuong, Huan, et al, 2020). Subsequent tests indicated that the remaining measurement scales had high Cronbach's Alpha coefficients (> 0.7) with the correlation coefficient between items and total variability greater than 0.3 (Table 1).…”

Section: Personal Characteristics Of the Participantsmentioning

confidence: 99%

Determinates of factors influencing job satisfaction and organizational loyalty

Vương¹

2020

Preprint

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Human resources in the medical sector play a very important role in public service activities to perform tasks as prescribed by law to serve the interests of the people and society. In this way, the service of medical doctors also has a direct effect on the public services and healthcare services of Vietnam. This research analyzes factors affecting doctors’ satisfaction and loyalty from a survey of 228 doctors working in public hospitals in Vietnam. The study was conducted using both qualitative and quantitative tools to examine the hypotheses of the survey. Cronbach’s Alpha analysis, Explanatory Factor Analysis (EFA) analysis and Structural Equation Modeling (SEM) were employed to test the relationship among the fac-tors in the research model. The results indicated that the influential factors on the satisfaction of a doctor’s job include the following, listed in diminishing importance order: (1) Income, (2) Relationship with col-leagues, (3) Quality of medical examination and treatment, (4) Hospital resources, (5) Autonomy at work, (6) Training and promotion opportunities. Besides, when doctors are satisfied with their job, they tend to be loyal to the organization. The study proposes several policy implications for medical sector managers to increase the doctors’ satisfaction and loyalty in public health services.

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The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Cited by 117 publications

References 75 publications

Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks

Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks

A Model of Organizational Culture for Enhancing Organizational Commitment in Telecom Industry: Evidence from Vietnam

Determinates of factors influencing job satisfaction and organizational loyalty

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