Electronic performance support systems

Fischer, Olivier; Horn, Richard L. Van

doi:10.1145/256175.256180

Cited by 55 publications

(6 citation statements)

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“…Although this approach is quite robust and heavily emphasizes analysis, mapping, and carefully designed performance support interfaces, it is unfortunately not yet widely known or adopted by practitioners. As Fischer and Horn (1997) noted, "without tools that are primarily EPSS tools and with no clear methodology for building them . .…”

mentioning

confidence: 99%

A practitioner's guide for designing performance support systems

Nguyen¹,

Woll²

2006

Perf. Improv.

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mentioning

confidence: 99%

A practitioner's guide for designing performance support systems

Nguyen¹,

Woll²

2006

Perf. Improv.

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“…The former may include automation and scaffolding tools such as wizards, whereas the latter can include definitions and examples. Task support is a key concept in the research and applications of performance support systems (Fischer & Horn, 1997;Gery, 1991), which provide integrated, on-demand, context-sensitive access to information, advice, learning experiences, and tools to enhance job performance. The focus of this research is not to build various types of task support, but to improve their accessibility.…”

Section: Intrqductionmentioning

confidence: 99%

Proactive Task Support Enabled by a Neural Network: A Prototype for Telephone Triage

Leung¹,

Mao²

2004

International Journal of Human-Computer Interaction

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This research proposes the use of neural networks for providing task support in a proactive but relatively unobtrusive manner. The user interface features separate and persistent advice windows, where procedural advice and relevant domain knowledge are displayed continuously, side by side to the task window. The display is updated in short intervals. As the central component of the back end, a neural network identifies the user's current task and relevant advice based on the task progress. A prototype. Telephone Triage Assistant (TTA), has been built to demonstrate the user interface style and the proposed approach. It supports novice nurses' triage task based on a telephone interview. Theusability of TTAhasbeen informally evaluated at a medical call center, and the feedback was encouraging in general.

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“…We are challenged to build an environment for supporting humans in performing complex multistep tasks. The term Electronic Performance Support Systems (EPSS) has been coined [31] for general supporting systems [13] [7].…”

Section: Electronic Performance Support Systemsmentioning

confidence: 99%