A practitioner's guide for designing performance support systems

Nguyen, Frank; Woll, Craig A.

doi:10.1002/pfi.4930450919

Cited by 6 publications

(3 citation statements)

References 8 publications

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“…The integrated feature of the system enabled CSI officers to complete the required job tasks as well as to receive the required help contents via extrinsic or external support structures. This finding also confirmed the research results of Nguyen (2006), and Nguyen and Woll (2006), who expressed that the EPSS is most effective and efficient when it is implemented directly compared to integrated types of EPSS, in the context of the work environment. Another interpretation of this result was that not only external, but also extrinsic, support components had to be activated to receive the performance support.…”

Section: Conclusion and Future Researchsupporting

confidence: 94%

“…Summative evaluation of an EPSS gives information about the impact and the overall quality of the system on the organization, to illustrate what worked well, what could be improved and what potential problems in the flow might affect job performance (Villachica et al, 2006). To obtain these valuable results, Nguyen and Woll (2006) suggest that Kirkpatrick's framework can be used for the evaluation of EPSS interventions.…”

Section: Extension Of Kirkpatrick's Model: Kaufman's Levelmentioning

confidence: 99%

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Evaluating an electronic performance support system for crime scene investigation units in Turkey

Yakin

Yıldırım

2016

Information Development

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The primary goal of this study was to present the summative evaluation findings of an initial implementation to investigate the impact, effectiveness and perceived benefits of the Electronic Performance Support System (EPSS) on the performance of Crime Scene Investigation (CSI) officers in Turkey. A sequential explanatory strategy as a procedure of mixed method design was used to collect data through a survey, interviews, and computer logs. While 191 CSI officers participated in the quantitative part of the study, the researchers also conducted interviews with 12 officers. Data was analyzed by using descriptive statistics and content analysis. The results showed that intrinsic support made a major contribution to officers' performance with positive reactions. It revealed also that generating reports and establishing standardization were one of the main factors providing impacts on society. This study provides a viable application of Kirkpatrick's Four Levels of Evaluation model for the CSI Unit; however, the model's extended adaptations should also be carried out in different workplace settings for further studies.

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Section: Conclusion and Future Researchsupporting

confidence: 94%

Section: Extension Of Kirkpatrick's Model: Kaufman's Levelmentioning

confidence: 99%

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Yakin

Yıldırım

2016

Information Development

View full text Add to dashboard Cite

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“…Therefore, "Organizations are looking towards non instructional interventions like, Electronic Performance Support Systems (EPSS) to provide employees with the information they need and to do so in increasingly faster ways" [5].…”

Section: Introductionmentioning

confidence: 99%

Performance Support Systems: Design considerations

Kalota

Hung

2013

2013 International Conference on Current Trends in Information Technology (CTIT)

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On-the-job training and professional development is an integral part of today's workforce. In the current study, the authors investigated the use of a Performance Support System (PSS) designed to support educators to integrate technology during their lesson planning.The system is known as Matrix Aided Performance Support System (MAPS). The PSS is intended to provide scaffolding to educators, and like any scaffolding, it is intended to be removed gradually once the educators become more confident. 29 administrators, instructional technologists, and pre and in-service teachers were invited to evaluate the system's performance, readiness, and constraints for real-world settings. Based on the focus group interviews and questionnaire, there was positive consensus regarding the unified interface design. The participants provided additional feedback to further enhance the systems performance and functionality for the real-world settings.

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Performance support that adds value to everyday lives

Paino

Rossett

2007

Perf. Improv.

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At the beginning came the job aid. Now, we incline toward performance support tools (PSTs), sometimes fondly described as “job aids on steroids.” PSTs that support employee performance have been studied, but scant attention has been paid to the PSTs that add to people's everyday lives beyond work. We studied 30 diverse people, voluntary PST users, to gauge their opinions and attitudes about such widely available PSTs as MapQuest, VideoJug, eHow, WebMD, and Turbo Tax.

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A practitioner's guide for designing performance support systems

Cited by 6 publications

References 8 publications

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Performance Support Systems: Design considerations

Performance support that adds value to everyday lives

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