Elaboration d´un balanced scorecard en milieu hospitalier. Une recherche-intervention auprès des équipes mobiles de gériatrie

Montalan, Marie-Annick; Vincent, Béatrice

doi:10.3166/rfg.211.93-102

Cited by 11 publications

References 13 publications

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Developing an integrated performance management and measurement system in healthcare organisations: a Canadian case study

Ben Fradj,

El Asli,

Boukherroub

et al. 2023

F1000Res

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This study proposes a performance management and measurement system for a large healthcare organisation. First, data is collected to analyse and understand the current performance management system. Second, the SWOT (Strengths, Weaknesses, Opportunities, Threats) method is used to identify the main aspects of the performance management system to be improved. Third, based on the scientific literature and SWOT analysis, BSC principles are integrated to this performance management system to better align the organisation’s performance objectives and indicators with its strategy. Finally, we develop a performance indicator structure and specify indicators to be used as well as how these indicators could be integrated and shared with higher hierarchical levels in the organisation by using AHP (Analytic Hierarchy Process). Our approach is applied to the program “Physical disability, intellectual disability, and autism spectrum disorder” of CIUSSS du Centre-Sud-de-l’île-de-Montreal, a large healthcare network, in the province of Québec, Canada.

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Developing an integrated performance management and measurement system in healthcare organisations: a Canadian case study

Ben Fradj,

El Asli,

Boukherroub

et al. 2023

F1000Res

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The Balanced Scorecard (BSC) as a Multidimensional Performance Measurement System Tool: Case the Company of Algeria Post

Fadel¹,

Rouaski²,

Challal³

et al. 2021

FMIR

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This paper aimed to clarify the role that the Balanced Scorecard (BSC) as a performance measurement tool in the company of Algeria Post. The BSC is a strategic performance management system, has been proven suitable for the public sector as the financial aspect is not their only concern. The BSC is « A multidimensional performance measurement system that should serve as decision support for managers. It includes indicators of progress and delay as well as internal and external indicators. It organizes the measures in a coherent system around four balanced perspectives: financial perspective, customer perspective, internal process, learning, and growth ». (Kaplan. S & Norton, 2004, P186). This study focused to improve the company of Algeria Post overall performance, the management control systems established should be re-evaluated and its tools should be improved to ensure reactivity in the decision-making and the measuring of the company performance. Our work consists of proposing a new approach to the performance management system for the model of the BSC as a performance measurement tool in the company of Algeria Post. The purpose of this article is to answer the main question of the study: should the company rely on the balanced scorecard as a performance measurement tool to achieve its strategic goals? First able, we counted on the stages of scientific research by gathering information about the company of Algeria Post, after that to conduct our study, we opted for a qualitative approach, using documentary research, interviews, and observation as tools for data collection. In the course of our designing of the proposed model of the BSC for the company. During our design of the proposed model of the balanced scorecard for the company we decided to follow a specific methodology to obtain the desired results taking into account the governmental nature of the organization of the company’s. We deemed it necessary to apply a public sector BSC model, using a top-down principle from (Kaplan and Norton, 2014) combined with the implementation procedures described in the theoretical side by (Alain Fernandez, 2013). It is noted that through the performance indicators of the customer perspective that the company realized some respectful objectives, but most of them are short lived ones, simultaneously, the internal processes perspective was the most performing by focusing on improving the quality of electronic services and the commercial network as a whole.

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Étude du rôle des objets au cours du processus d'instrumentation des activités publiques

Dreveton¹

2014

Comptabilité Contrôle Audit

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Distribution électronique Cairn.info pour Association Francophone de Comptabilité. © Association Francophone de Comptabilité. Tous droits réservés pour tous pays.La reproduction ou représentation de cet article, notamment par photocopie, n'est autorisée que dans les limites des conditions générales d'utilisation du site ou, le cas échéant, des conditions générales de la licence souscrite par votre établissement. Toute autre reproduction ou représentation, en tout ou partie, sous quelque forme et de quelque manière que ce soit, est interdite sauf accord préalable et écrit de l'éditeur, en dehors des cas prévus par la législation en vigueur en France. Il est précisé que son stockage dans une base de données est également interdit.

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Elaboration d´un balanced scorecard en milieu hospitalier. Une recherche-intervention auprès des équipes mobiles de gériatrie

Cited by 11 publications

References 13 publications

Developing an integrated performance management and measurement system in healthcare organisations: a Canadian case study

Developing an integrated performance management and measurement system in healthcare organisations: a Canadian case study

The Balanced Scorecard (BSC) as a Multidimensional Performance Measurement System Tool: Case the Company of Algeria Post

Étude du rôle des objets au cours du processus d'instrumentation des activités publiques

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