Efisiensi Penerapan Fintech dan Digitalisasi dalam Memaksimalkan Market Share Perbankan Syariah Pada Masa Pandemi Covid 19

Ritonga, Indah Lestari; Dalimunte, Ahmad Amin

doi:10.29303/alexandria.v3i1.173

Cited by 2 publications

(3 citation statements)

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“…Digitalization is the use of data that has been formed in digital format to influence how work is completed, change the way of interaction between companies and customers, and create new digital revenue streams. The correlation between digitalization and modern technology is in the form of techniques for collecting, preparing, processing, analyzing and disseminating news (Ritonga & Dalimunte, 2022).…”

Section: Sharia Bank Digitalizationmentioning

confidence: 99%

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Optimizing Sharia Bank Digitalization Efforts to Improve the National Economy and Human Resources in the Industrial Era 4.0

Andiansyah,

Rini,

Absah

2024

JIEI

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The movement of the community's economic structure experienced a very drastic decline in line with the spread of the COVID-19 virus. The Covid-19 pandemic has become a driving force for digitalization in almost all sectors, including payment systems. Digitalization of the payment system is considered to be the key to accelerating national economic recovery in addition to the COVID-19 vaccination program. This research aims to find out how the Digitalization of Sharia Banks Promotes National Economic Recovery during the COVID-19 pandemic. The research method used by the author in preparing this article is a literature review or literature study that contains theories that are relevant to the research problems. Several digital services can be put forward to encourage the acceleration of increasing sharia financial inclusion in Indonesia such as digital payment systems, peer-to-peer lending, and branchless banking. Increasing Sharia financial inclusion itself is carried out because it has a direct impact on improving the welfare of people who use digital-based Sharia financial services and products. Digitalization of Sharia banking can be the key to encouraging national economic recovery. The convenience of digital transaction services facilitates bank transaction activities amidst the limited mobility of community activities. So it cannot be denied that the Sharia banking industry has experienced an increase through digital banking services even though it has been hit by a crisis due to the COVID-19 pandemic.

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Section: Sharia Bank Digitalizationmentioning

confidence: 99%

“…This digitalization can encourage consumers to carry out various transactions, thus digitalization also encourages economic growth. Satisfaction with the services and services provided by banks to customers is a benchmark for the use of digital banking services (Ritonga & Dalimunte, 2022).…”

Section: Sharia Bank Digitalizationmentioning

confidence: 99%

Optimizing Sharia Bank Digitalization Efforts to Improve the National Economy and Human Resources in the Industrial Era 4.0

Andiansyah,

Rini,

Absah

2024

JIEI

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“…Persaingan yang semakin tinggi di industri jasa keuangan, mendorong BMT Al Hikmah Semesta untuk terus berinovasi yang bertujuan untuk mempebaiki kualitas terhadap nasabah dengan lebih ba ik lagi. (Ritonga & Dalimunte, 2022) Masalah Covid-19 memberikan dampak sangat buruk terhadap aktivitas yang di lakukan oleh masyarkat, antara lain adalah dampak dalam kegiatan perekonomian di lembaga keuangan. Kegiatan perekonomian mrupakan suatu kegiatan yang diakuakn oleh masyarakat dengan tujuan memenuhi kebutuhan sehari-hari.…”

Section: Pembahasanunclassified

Strategi Optimalisasi Pelayanan bmt al hikmah semesta pada masa pandemi

Haris

Ristiyanti

Hana

2022

mabsya

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Abstract The Covid 19 pandemic has made significant changes and has had a major impact on financial institutions, one of which is BMT. However, BMTs are required to keep maximizing their service even during the pandemic. This study aims to find out how the strategy of BMT is to continue to maximize its services even during the pandemic so that it creates satisfaction for its customers. The method used in this research is descriptive qualitative with data collection through interviews with BMT employees and customers from BMT, regarding improved services during the pandemic. The results of this study indicate that firstly BMT has been able to maximize its services by using the basics and service policies used. secconly customer satisfaction from BMT has been achieved because BMT provides easy service to customers but still provides maximum results. Recommendations from this research are for BMT to maintain good and maximal service and to always improve the quality of its services so that it is much better in the future, customer satisfaction to be maintained and continue to be developed in the future can realize several features that aim to facilitate service by the sophistication of existing technology, but still does not make it difficult for customers. Abstrak Pandemi Covid 19 telah membuat perubahan yang signifikan dan berdampak besar pada badan keuangan salah satunya adalah BMT. Meskipun demikian BMT dituntut agar tetap memaksimalkan pelayan meskipun pada masa pandemi. Penelitian ini bertujuan untuk mengetahui bagaimana strategi dari BMT agar tetap memaksimalkan pelayanannya meskipun pada masa pandemi sehingga menimbulkan kepuasan pada nasabahnya. Metode yang digunakan dalam penelitian ini adalah kualitatif deskriptif dengan pengumpulan data melalui wawancara dengan pegawai BMT dan nasabah dari BMT, Mengenai pelayaan yang di tingkatkan pada masa pandemi. Hasil penelitian ini menunjukkan bahwa. Pertama, BMT sudah mampu memaksimalkan pelayanannya dengan menggunakan dasar-dasar dan kebijkan pelayanan yang digunkan. Kedua, kepuasan nasabah dari BMT telah tercapai karena BMT memberikan pelayanan yang mudah terhadap nasabah namun tetap memberikan hasil yang maximal. Rekomendasi dari penelitian ini adalah agar BMT tetap menjaga pelayanannya sudah bagus dan maximal serta agar selalu meningktkan kualitas pelayanannya agar jauh lebih baik di masa depadan, kepuasan nasabah agar terus terjaga dan terus dikembangkan dimasa yang akan datang dapat mewujutkan beberapa vitur yang bertujuan untuk permudah pelayanan dengan kecanggihan tekonologi yang ada, namun tetap tidak membuat nasabah kesulitan.

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Efisiensi Penerapan Fintech dan Digitalisasi dalam Memaksimalkan Market Share Perbankan Syariah Pada Masa Pandemi Covid 19

Cited by 2 publications

References 0 publications

Optimizing Sharia Bank Digitalization Efforts to Improve the National Economy and Human Resources in the Industrial Era 4.0

Optimizing Sharia Bank Digitalization Efforts to Improve the National Economy and Human Resources in the Industrial Era 4.0

Strategi Optimalisasi Pelayanan bmt al hikmah semesta pada masa pandemi

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