Effects of risks on the performance of business process outsourcing projects: The moderating roles of knowledge management capabilities

Zhang, Yajun; Liu, Shan; Tan, Jiang-Li; Jiang, Guoyin; Zhu, Qing

doi:10.1016/j.ijproman.2018.02.002

Cited by 55 publications

(44 citation statements)

References 48 publications

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“…Sharing knowledge with employees can avoid similar security solutions being created more than once and leads to more effective security measures (Feledi et al, 2013). Indeed, KS plays a vital role in increasing the knowledge of individuals within organisations (Charband and Navimipour, 2016;Hwang et al, 2018;Zhang et al, 2018). Table I in Appendix 1 contains the most relevant and frequently cited studies that have investigated KS.…”

Section: Introductionmentioning

confidence: 99%

Preventing identity theft

Maitlo

Ameen

Peikari

et al. 2019

ITP

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This document may differ from the final, published version of the research and has been made available online in accordance with publisher policies. To read and/or cite from the published version of the research, please visit the publisher's website (a subscription may be required.)Preventing identity theft: identifying major barriers to knowledge-sharing in online retail organisations Abstract Purpose -Knowledge-sharing (KS) for preventing identity theft has become a major challenge for organisations. The purpose of this paper is to fill a gap in the literature by investigating barriers to effective KS in preventing identity theft in online retail organisations. Design/methodology/approach -A framework was proposed based on a reconceptualisation and extension of the KS enablers framework (Chong et al., 2011). A qualitative case study research method was used for the data collection. Thirty-four semi-structured interviews were conducted in three online retail organisations in the UK. Findings -The findings suggest that the major barriers to effective KS for preventing identify theft in online retail organisations are: lack of leadership support; lack of employee willingness to share knowledge; lack of employee awareness of KS; inadequate learning opportunities; lack of trust in colleagues; insufficient information-sourcing opportunities and information and communications technology (ICT) infrastructure; a weak KS culture; lack of feedback on performance; and lack of job rotation. Practical implications -The research provides solutions for removing existing barriers to KS in preventing identity theft. This is important to reduce the number of cases of identity theft in the UK. Originality/value -This research extends knowledge of KS in a new context: preventing identity theft in online retail organisations. The proposed framework extends the KS enablers framework by identifying major barriers to KS in the context of preventing identity theft.

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Section: Introductionmentioning

confidence: 99%

Preventing identity theft

Maitlo

Ameen

Peikari

et al. 2019

ITP

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“…Cantor, et al (2014) presented some significant findings and showed that stakeholders insisted that supply chain managers mitigate risk with knowledge management. Zhang et al's (2018) studies found that the implementation of the KM capabilities weakened the negative risk effects of the social system, technical system, and project management, respectively, on business processing outsourcing projects.…”

Section: Knowledge Management In Supply Chain Risk Managementmentioning

confidence: 99%

“…The results showed that organisational effectiveness improved with KM as the moderator. Recently, in the study of Zhang, et al, (2018), they implemented KM as the moderator between business process outsourcing risks and business processing outsourced projects (reduction of cost and increase of the sustainability of the firm). This research was an early attempt to integrate risks and knowledge management.…”

Section: Knowledge Management Moderates the Scrs And Scrmmentioning

confidence: 99%

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Conceptualising the moderating role of knowledge management within supply chain risks and supply chain risk management

Waqas

Rahman

Ismail

et al. 2019

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There is a dearth of empirical and theoretical investigation in the field of supply chain risk management. Even though SCRM is an important component in supply chain management research, there is still a lack of understanding regarding the term and the concept to develop advantageous SCRM. In the literature of SCRM, different aspects have been discussed, for instance, risk identification, risk assessment, risk management strategies, risk monitoring, and contingency plans. Supply chain risks are increasing because of multiple outsourced partners linked with each other making it more complex, along with this, business is also uncertain, so these scenarios increase supply chain risks. Knowledge management has been used to know about the market scenarios and the information of trading partners and supply chain managers from different firms to know about the uncertainty or risks. However, the discussion shows that the efficient implication of KM capabilities on the SCRs and SCRM is still lacking. This paper provides a comprehensive conceptual framework on the effect of knowledge management within supply chain risk and supply chain risk management.

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“…From the macro and micro perspective of engineering management, the macro engineering harmony only involves the results of the operation stage (Lim & Mohamed, 1999). On the micro level, it includes the quality, duration, cost and risk of each construction stage to promote the success of the project (Zhang, Liu, Tan, Jiang, & Zhu, 2018). This means that during the implementation of the project, it is not only necessary to focus on the success of the project over a long time, but also to pay attention to the engineering harmony of the various implementation stages in the short term.…”

Section: Introductionmentioning

confidence: 99%

Engineering Harmony Under Multi-Constraint Objectives: The Perspective of Meta-Analysis

Wang

Zuo

2020

Journal of Civil Engineering and Management

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Harmony is the process of coordinated development between the elements, subsystems and the environment in each Engineering stage of the engineering implementation. Quality, duration, cost and risk are the key factors to achieve engineering harmony. Clarifying the influencing factors of engineering harmony and its mechanism can improve the possibility of success. The meta-analysis method is used to carry out a restudy of existing researches of engineering harmony. First, quality, duration, cost and risk are selected as the variables of achieving engineering harmony. Second, the paper collects 29 existing researches including many countries and regions around the world on the relationship between the variables and engineering harmony. Third, each value is calculated and corrected according to literature coding. Forth, publication deviation and total effect test are checked. Finally, the research conclusions and engineering management implications are given based on the results of meta-analysis. The results show that quality objective, duration objective, cost objective and risk management objective all have positive impact on achieving engineering harmony. The engineering type has no regulatory effect on positive impact of the duration objective and cost objective, but has regulatory effect on positive impact of the quality objective and risk management objective on the engineering harmony.

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Effects of risks on the performance of business process outsourcing projects: The moderating roles of knowledge management capabilities

Cited by 55 publications

References 48 publications

Preventing identity theft

Preventing identity theft

Conceptualising the moderating role of knowledge management within supply chain risks and supply chain risk management

Engineering Harmony Under Multi-Constraint Objectives: The Perspective of Meta-Analysis

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