Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19

Yang, Kiseol; Kim, Jiyoung; Min, Jihye; Hernandez-Calderon, Araceli

doi:10.1080/02642069.2020.1863373

Cited by 69 publications

(64 citation statements)

References 57 publications

(91 reference statements)

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“…The pandemic had disastrous effects on the hospitality and tourism businesses due to restrictions imposed by governments and consumers' fear of infection and the resulting anxiety. The fear of COVID-19 significantly influenced individuals' health risk perceptions and their travel anxiety, ultimately making them afraid to travel (Yang et al, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Gürsoy

Can²,

Williams

et al. 2021

The Service Industries Journal

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This study examines the evolving impacts of COVID-19 vaccination intentions and vaccine hesitancy on travel intentions. The study also examines the sociodemographic factors that can influence willingness to take the vaccine and vaccine hesitancy since achieving herd immunity is critical for social and economic recovery. Data were collected through five surveys from a total of 4,223 individuals in the USA between February 2021 and May of 2021. The findings of the study indicate that over 70 per cent of the respondents are willing to get vaccinated with a COVID-19 vaccine. Vaccination intention and hesitancy rates have also been stable over time. Early in the vaccination process, vaccination intentions negatively impacted travel intentions, suggesting that individuals who are willing to get the vaccine postponed their travels in the short term, while individuals who do not plan to get the vaccine may not have changed their travel plans as travel restrictions were eased. However, this negative impact disappeared later as the number of vaccinated individuals significantly increased, closing the gap between the two groups. Findings also suggest that sociodemographic factors such as generational age, gender, marital status, education, region, race, religion, occupation influence the COVID-19 vaccination intention and vaccine hesitancy.

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Section: Literature Reviewmentioning

confidence: 99%

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Gürsoy

Can²,

Williams

et al. 2021

The Service Industries Journal

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“…In the context of stationary retail, a strong change of customer behavior occurs. Mandatory safety measures like wearing face masks and distance regulations have an influence on the customer (Yang et al, 2021). Stationary retail is a domain that particularly suffers from the grip of the pandemic, because it is already scarred by the digital transformation.…”

Section: Discussionmentioning

confidence: 99%

ICT-Driven Business Model Innovation in SMEs: The Role of Organizational Capabilities, Firm Size and Age

Latifi¹,

Bouwman²,

Nikou³

2021

34th Bled eConference Digital Support From Crisis to Progressive Change: Conference Proceedings

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Research has shown that business model innovation (BMI) can create competitive advantages and enhance firm performance. However, many small and medium-sized enterprises (SMEs) fail to supreme their performance. BMI can create unexpected consequences for businesses and their ecosystem. Therefore, knowing how and under what circumstances BMI affects a firm’s performance is a primary concern for managers/owners of SMEs. Using data from 460 European SMEs, this paper aims to examine three paths through which ICT-driven BMI can impact firm’s performance. Introducing organisational capabilities as a mediator, this study has extended prior literature on BMI by showing that organisational capabilities are as strong as other existing mediators of revenue and efficiency growth regarding improving the firm’s performance. The findings provide guidelines for practitioners to execute informed-decisions about the implementation of BMI based on their firm’s strategies and the available capabilities while considering contingent factors of firm size and age.

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“…Based on the results of a survey of 430 employees in tourism in China, Mao et al 40 43 investigate the activities of CSR family businesses in the Covid-19 pandemic and shows how such businesses have been supporting their employees by avoiding layoffs as well as paying full pay which means they are company has decided to think more about the long-term and its employees than its financial results. Jakulevičienė and Gailiūtė-Janušonė 44 and Santos Jaen et al 45 through their work, find that commitment to work grows as companies address the needs of employees, and even though their involvement in employee volunteering programs as part of CSR companies. Kolnhofer Derecskei; Nagy 46 provide a preliminary study on how employee volunteering could work in the circumstances of the Covid-19 pandemic and states that such a situation could encourage employees to engage more in society (given that some will have more free time) while on the other hand, the effects of the pandemic may affect the reduced scope of employee volunteering (due to the increased risk of illness, lack of time because, for example, they have small children, etc.…”

Section: Internal Dimension -Employeementioning

confidence: 99%

Corporate Social Responsibility in Times of Crisis: Covid-19

Šain¹

2021

EU 2021 – The Future of the EU in and After the Pandemic

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Corporate social responsibility implies business with concern for ethics, human rights, community needs, and investment in environmental protection. It is especially evident in crisis situations when the expectations of the environment about the application of these principles of the company are higher. The Covid-19 pandemic, as a crisis situation in which companies found themselves, led to changes in business models that had an impact on their stakeholders as well. In this segment, corporate social responsibility can be a useful and effective way to mitigate the potential effects of a pandemic and make it easier to deal with the consequences of a crisis. The aim of this paper is to provide a theoretical framework for the study of corporate social responsibility in crisis situations with special reference to the situation related to Covid-19. For this purpose, the research methodology includes a review of the literature on corporate social responsibility in this situation by classification into external (community, customer, and environment) and internal (employees) dimensions of the application of corporate social responsibility. The paper highlights the problems and challenges associated with corporate social responsibility in the Covid-19 pandemic and suggests further research opportunities in this area.

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Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19

Cited by 69 publications

References 57 publications

Evolving impacts of COVID-19 vaccination intentions on travel intentions

Evolving impacts of COVID-19 vaccination intentions on travel intentions

ICT-Driven Business Model Innovation in SMEs: The Role of Organizational Capabilities, Firm Size and Age

Corporate Social Responsibility in Times of Crisis: Covid-19

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