Effective Means of Teaching and Developing Emotional Intelligence in the Corrections Industry

Abstract

In a recent skills forecast undertaken by Australian Industry Standards (Australian Industry Standards, 2019) related to the Corrections Industry, the Industry Reference Committee, through its consultations, determined that Correctional Officers need to interact with a diverse and varied range of people at any given time and they may also encounter high-tension situations. Given the nature of the Corrections industry, soft skills gain more prominence in this space. One of the primary soft skills identified is emotional intelligence. This paper firstly contextualises the need for development of emotional intelligence in Correctional Officers such that this skill can be effectively utilised in a rehabilitative environment. The paper recognises that an ability to read, interpret, comprehend, and react to inmate emotions as well as to manage their own emotions can impact on the Correctional Officer's work environment and well-being, as well as their safety, and also positively impacts on the inmates. Increased emotional intelligence may contribute to the prevention of security incidents in a corrections facility. The CSC Correctional Services Training Package does not include units of competency specific to defining a competency standard for utilisation of emotional intelligence in a corrections setting. The majority of the training in this area is conducted internally by institutions, rather than by Registered Training Organisations, and as such, a range of performance criteria that can be used for program definition is outlined such that adult learning principles can be integrated into the delivered programs. Likewise, a suitable delivery model, using Learning Conferences, is specified as a potential delivery model.

Navigating Cancer with Emotional Intelligence: A Study on Self-Care Behavior Enhancement in Women

“…In the healthcare sector, the relevance of EI training is further magnified, given its potential to bolster communication skills, empathy, and the overall quality of care provided by healthcare professionals (Prado-Gascó et al, 2019;Skiba, 2020). The association between EI training and enhanced communication, empathy, and stress management among healthcare personnel has profound implications for patient outcomes, highlighting the indispensable role of EI in fostering a compassionate and efficient healthcare environment (Chen et al, 2021;Lang, 2018).…”

Propiedades psicométricas de la Mindful Attention Awareness Scale (MAAS) en estudiantes universitarios argentinos

“…Por último, llama la atención que las mujeres hayan presentado mayor conciencia de atención plena, ya que la mayoría de las investigaciones refieren no haber encontrado diferencias significativas cuando fueron controladas por la variable sexo (Brown & Ryan, 2003;García & Murrone, 2019). No obstante, se podría inferir que las mujeres presentan mayor uso y control de las emociones en el ejercicio planificado que los hombres (Li, 2018;Skiba, 2020;Younes & Alzahrani, 2018). Sin embargo, se ha planteado en estos estudios previos que el estudio de las diferencias de género en la conciencia plena se considera aún un campo abierto de investigación.…”

Conflict De-Escalation: Workplace Training

“…Emotional intelligence development, as outlined by Skiba (2020), contributes to the identification of an individual's state and their potential responses to a given situation. Application of emotional intelligence facilitates demonstration of a high level of empathy and contribute to reading other people's emotions.…”