Conflict De-Escalation: Workplace Training

Abstract

This paper considers the use of de-escalation techniques to manage aggressive behaviours such as challenging behaviours, behaviours of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques, and self-care.

Social Media for Conflict Escalation and De –Escalation: Two Sides of a Coin

“…However, some author diversely defines conflict de-escalation. (Skiba, 2020) Says that conflict de-escalation means "Taking action to stabilise the situation and reduce the immediacy of the threat so that more time, options, and resources are available to resolve the situation. The goal of de-escalation is to gain the voluntary compliance of subjects, when feasible, and thereby reduce or eliminate the necessity to use physical force" (Best, 2019, s8.050) (Skiba, 2020).…”

“…(Skiba, 2020) Says that conflict de-escalation means "Taking action to stabilise the situation and reduce the immediacy of the threat so that more time, options, and resources are available to resolve the situation. The goal of de-escalation is to gain the voluntary compliance of subjects, when feasible, and thereby reduce or eliminate the necessity to use physical force" (Best, 2019, s8.050) (Skiba, 2020). De-escalation of conflict goes beyond stabilising conflict for a limited time frame, it should continue to evolve throughout the existence of a crime.…”

“…Also, the team needs to have a quiet number of tendencies to calm themselves first before they forge ahead to calm the situation, also making sure they appear not bias, threatening, as well as ensure that they establish personal relationships with both parties in conflict, and be a good listener to all parties, also establishing hope and enthusiasm during the process and never to forget getting agreement from all parties involved in the conflict (Skiba, 2020). However, (Skiba, 2020) gave some de-escalation process to "include implementation of listening to what the issue is and what the person's concerns are, offering reflective comments to indicate their concerns are heard, allowing the person to release their frustration and waiting until they have released their frustration and explained how they are feeling. They can also include body language such as inclining the head slightly, to show listening and provide a non-threatening posture, nodding to confirm listening and understanding and expressing empathy to show understanding.…”

Life in the hole: The impact of solitary confinement in the United States

“…A clinician can assess this de‐escalation by utilising communication and body language that confirms listening. Additionally, the clinician can present as non‐threatening, use reflective comments and wait until individuals express their frustration and describe their feelings (Skiba, 2020). Furthermore, alternative measures can be imposed, such as the use of de‐escalation zones or limited privilege housing (Resnik et al., 2018).…”

A guide for developing a field research safety manual that explicitly considers risks for marginalized identities in the sciences

“… (BARCC, 2022) (Clancy et al, 2014) (Demery & Pipkin, 2021) (Glenn, 2020) (JAN, 2018) (John & Khan, 2018) (Kintisch, 2014) (Nelson et al, 2017) (Pickrell, 2020) (RAINN, 2022) (Schumer, 2019) (Scovanner, 2017) (Shortall, 2015) (Skiba, 2020) (Ullman & Peter‐Hagene, 2014) (Viglione, 2020) (Desilver et al, 2020) (Edwards et al, 2019) (Lynn et al, 2018) (McGuire et al, 2012) (Bodie‐Williams & Knowles, 2016) (O'Kelly & Lambert, 2020) (Zhang et al, 2020) (Greene et al, 2020) (Chaudhury & Colla, 2021) (Chiarella & Vurro, 2020) (Hall et al, 2002) (Olcott & Downen, 2020) (Ragen, 2017) (Thurston et al, 2017) …”