Efektivitas Program Layanan Transjakarta Cares Bagi Penyandang Disabilitas di DKI Jakarta

Abstract

This study was conducted to identify the effectiveness of the Transjakarta Cares service program for persons with disabilities in DKI Jakarta to be able to determine the extent to which the Transjakarta Cares service program is able to provide the needs according to the wishes of persons with disabilities. In this study, the author uses the theory issued by Edy Sutrisno which measures the effectiveness of the program with five aspects, namely understanding the program, being on target, being on time, achieving goals, and real change. Then the researchers in this study used qualitative methods to be able to explain in detail the effectiveness of the Transjakarta Cares service program. According the results of the research that researchers have done, it can be seen that the Transjakarta Cares service program for persons with disabilities in DKI Jakarta has not been effective. This is reviewed through five aspects that are considered to have not been able to be fulfilled to the maximum. From the aspect of understanding the program, it can be assessed that not all parties have a good understanding of the Transjakarta Cares program, the timely aspect that has not been carried out according to the procedure, and the aspect of achieving the goals that have not been achieved. Because of this, the Transjakarta Cares service program is considered ineffective and requires program evaluation to be able to improve the service program provided to persons with disabilities. Penelitian ini dilakukan untuk mengidentifikasi terkait dengan efektivitas dari program layanan Transjakarta Cares bagi penyandang disabilitas di DKI Jakarta untuk dapat mengetahui sejauh mana program layanan Transjakarta Cares mampu memberikan kebutuhan yang sesuai dengan keinginan dari penyandang disabilitas. Dalam penelitian ini penulis menggunakan teori yang dikeluarkan oleh Edy Sutrisno yang mengukur efektivitas program dengan lima aspek yaitu pemahaman program, tepat sasaran, tepat waktu, tercapainya tujuan, dan perubahan nyata. Kemudian peneliti dalam penelitian ini menggunakan metode kualitatif untuk dapat menjelaskan secara rinci terkait efektivitas dari program layanan Transjakarta Cares. Berdasarkan hasil penelitian yang telah peneliti lakukan dapat diketahui bahwasanya program layanan Transjakarta Cares bagi penyandang disabilitas di DKI Jakarta belum efektif. Hal ini ditinjau melalui lima aspek yang dinilai belum mampu terpenuhi dengan maksimal. Dari aspek pemahaman program yang dapat dinilai belum semua pihak memhami dengan baik program Transjakarta Cares, aspek tepat waktu yang belum sesuai prosedur, serta aspek tercapainya tujuan yang belum tercapai. Oleh karena ini hal ini membuat program layanan Transjakarta Cares dinilai belum efektif dan membutuhkan evaluasi program untuk dapat meningkatkan program layanan yang diberikan kepada penyandang disabilitas.

Analysis of Factors Affecting Consumer Loyalty: A Study on Consumers of MRT Jakarta Public Transportation Services

“…This level of density then has an impact on the limited availability of land, with an imbalance of facilities available to the community and stillmany consequences resulting from rapid population growth in society, especially in Indonesia. DKI Jakarta as the capital of Indonesia is a large urban city with the highest population density which currently reaches 16,704 jiwa/km2 Akbar (2020).…”