Efektivitas Pelayanan Online Dalam Pendaftaran Pembuatan Kartu Keluarga Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sukabumi

Apriliani, Resti; Meigawati, Dine; Basori, Yana Fajar FY

doi:10.31604/jim.v6i1.2022.19-27

Cited by 2 publications

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“…These three previous studies generally focus on discussing service innovations carried out by the Department of Population and Civil Registration, while the research that will be conducted focuses on the effectiveness of the Population Administration services provided in relation to groups of homeless people and beggars in the city of Bandung. The third category is research on "Online Population Administration Service Innovation (PADUKO) by the Department of Population and Civil Registration of Padang Panjang City" (Melinda et al, 2020), further research on "Innovation of Birth Certificate Services through EGOVERNMENT at the Yogyakarta City Population and Civil Registration Service" (Putri & Pambudi, 2018), research on " Innovation of Child Birth Certificate Services by the Department of Population and Civil Registration (Dispendukcapil) in Surakarta City" (Rachman, 2018), and research on "Effectiveness of online services in registration for making family cards at the regency population and civil registration office families at the regency population and civil registration Service Sukabumi" (Apriliani et al, 2022), and research on "The effectiveness of public service innovations at the Population and Civil Registration Office of Batu City (Smile Car Innovation Study)" (Pratama et al, 2020). These three previous studies specifically aim to find out about administrative service innovations carried out by the department while the research that will be carried out aims to find out about the effectiveness of service innovations carried out by the Population and Civil Registration Office.…”

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confidence: 99%

The Effectiveness of Salaman Application-Based Service Innovations for Homeless Beggars in Bandung City

2022

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As a form of service innovation, the Bandung City Population and Civil Registration Service applies Salaman application-based services. The word Salaman itself is an abbreviation of the word finished in hand. In practice, the Salaman application-based service implemented by the Department of Population and Civil Registration throughout 2019-2021 raises its own problems, especially for certain groups, such as homeless people, beggars, and other marginal groups in the city of Bandung. The purpose of this study was to analyze and describe the effectiveness of the service innovation of the Population and Civil Registration Service based on the Salaman application for the homeless and beggar groups. This research uses a descriptive method with a qualitative approach. Data collection techniques are carried out through interviews, observation and documentation, and data analysis techniques are carried out by data reduction, data display and drawing conclusions. The results of this study indicate that of the seven indicators used to measure the effectiveness of service innovations implemented by the Department of Population and Civil Registration of Bandung City, six of them showed poor results associated with groups of homeless people and beggars in the city of Bandung. The six indicators include clarity of purpose, clarity of strategy, process of policy analysis and formulation, careful planning, programming, and effective and efficient implementation. So overall it can be concluded that the Salaman application-based service innovation has not been effective in its application, especially if it is associated with groups of homeless people and beggars in the city of Bandung.

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Section: │ 465mentioning

confidence: 99%

The Effectiveness of Salaman Application-Based Service Innovations for Homeless Beggars in Bandung City

2022

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“…5) Perkembangan, perkembangan merupakan suatu fase setelah kelangsungan hidup terus (survive) dalam jangka panjang. Untuk itu organisasi harus bias memperluas kemampuannya, sehingga bisa berkembang dengan baik dan sekaligus akan dapat melewati fase kelangsungan hidupnya (Apriliani et al, 2021). segala bentuk pelayanan yang dilaksanakan oleh instansi pemerintah di pusat, di daerah, dan di lingkungan Badan Usaha Milik Negara (BUMN) atau Badan Usaha Milik Daerah (BUMD) dalam bentuk barang dan atau jasa, baik dalam rangka upaya pemenuhan kebutuhan masyarakat maupun dalam rangka pelaksanaan ketentuan peraturan perundang-undangan.e-ISSN: 2986-7444; p-ISSN: 2085-1804, Hal 84-105 Menurut Mahmudi (2015:219) pelayanan publik yaitu: "segala kegiatan yang dilaksanakan oleh penyelenggara pelayanan publik sebagai upaya pemenuhan kebutuhan publik dan pelaksanaan ketentuan peraturan perundang-undangan".…”

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Efektivitas Pelayanan Publik Melalui Penerapan Pelayanan Online Kartu Keluarga Bagi Masyarakat Kelurahan Atakkae Pada Kantor Kependudukan Dan Catatan Sipil Kabupaten Wajo

Anugrah

Mamminanga

Putri

2023

JIAN

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At this time, the government implemented an online service system (e-government). However, in an effort to develop it, it is still very far from optimal given that there is no website that is accurate for this service and the majority of people are still too unfamiliar with technology. The purpose of this study was to obtain data and information about the effectiveness of public services through the implementation of online family card services for the Atakkae Village Community at the Population and Civil Registry Office of Wajo Regency. This research was conducted using a descriptive quantitative method with a survey research type, in which the researcher took a sample from a population and used a questionnaire as a data support tool. The research population is the people who receive services in making Family Cards and live in the Atakkae Village. Data collection was carried out using observation, questionnaires and documentation, while the data analysis technique used was descriptive and statistical analysis techniques. The results of this study indicate that the effectiveness of public services through online family card services for the Atakkae Village Community at the Population and Civil Registry Office of Wajo Regency is indicated to be good in its application.

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Efektivitas Pelayanan Online Dalam Pendaftaran Pembuatan Kartu Keluarga Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sukabumi

Cited by 2 publications

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The Effectiveness of Salaman Application-Based Service Innovations for Homeless Beggars in Bandung City

The Effectiveness of Salaman Application-Based Service Innovations for Homeless Beggars in Bandung City

Efektivitas Pelayanan Publik Melalui Penerapan Pelayanan Online Kartu Keluarga Bagi Masyarakat Kelurahan Atakkae Pada Kantor Kependudukan Dan Catatan Sipil Kabupaten Wajo

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