Abstract:As a form of service innovation, the Bandung City Population and Civil Registration Service applies Salaman application-based services. The word Salaman itself is an abbreviation of the word finished in hand. In practice, the Salaman application-based service implemented by the Department of Population and Civil Registration throughout 2019-2021 raises its own problems, especially for certain groups, such as homeless people, beggars, and other marginal groups in the city of Bandung. The purpose of this study w… Show more
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