Efektifitas Pelatihan Komunikasi Terhadap Kepuasan Pasien Pada Petugas Informasi Dan Pendaftaran Rumah Sakit

Abstract

Kecenderungan adanya penurunan pasien rawat jalan di rumah sakit adalah terbatasnya informasi. Salah satu penyebabnya adalah faktor komunikasi petugas informasi dan pendaftaran yang kurang dipahami oleh pasien. Penelitian ini bertujuan untuk mengetahui perbedaan sebelum dan sesudah pelatihan komunikasi efektif petugas terhadap kepuasan pasien. Pada penelitian ini menggunakan jenis penelitian komparatif dengan membandingkan antara petugas sebelum dan sesudah diberikan pelatihan komunikasi efektif. Pengambilan data yang digunakan pada penelitian ini menggunakan metode survey secara cross-sectional dengan koresponden sampel berjumlah 61 pasien kemudian data dianalisis menggunakan statistik wilcoxon. Hasil penelitian menunjukan adanya peningkatan kepuasan pasien sebesar 9.9%.

Increasing Public of Education Awareness About the Importance of Bringing Medical ID Cards at Healthcare Through Audiovisual Media

“…One of the quality services in health care facilities that need to be improved is at the patient registration unit [9]. The registration unit is the main place that patients visit when patients seek treatment at health service [4], [10]. The registration unit has a function or role as the service provider who is first received by the patient or family.…”

“…This identity card function is to search for medical record documents belonging to patients who have already been treated at the health care. The arrival of the patient to health care that bringing a medical ID card will speed up the registration officer to look for the patient's medical record documents so there are expectacions to avoid excessive patient accumulation [10].…”

“…Accurate health information is important for individuals and communities, so they can make decisions regarding their health [10], [11]. The importance of carrying medical ID cards results in obtaining ongoing care and treatment in accordance with availability for medical record files [7].…”

“…The importance of carrying medical ID cards results in obtaining ongoing care and treatment in accordance with availability for medical record files [7]. According to the previous study, providing easy-to-understand information will make the community as users of health services easier to receive information that delivered so there is no misperception [10].…”

Why Do Inpatient Visits Decrease during the Covid-19 Pandemic? A Case Study in Hospital, Malang Regency

“…It affects the results of communication and affects the patient's understanding of the service procedures at the hospital; as a result, it affects their perception of the hospital's image and reduces trust. Effective communication is an essential point for every health worker in a hospital organization (9,10). Providing education during the Covid-19 pandemic is the most important part (11).…”