E-government effectiveness: a rocket model of contributing user-related factors

Merhi, Mohammad I.; Koong, Kai S.

doi:10.1504/ijss.2016.076968

Cited by 11 publications

(6 citation statements)

References 50 publications

(75 reference statements)

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“…Since public issues are easily found by the community, the more public problems are, the higher the community participation in egovernment is. This participation in turn increases government effectiveness, but not vice versa [21] [22]. This is possible only if the government opens wide space for the public through ICT asset management.…”

Section: Theory and Hypothesismentioning

confidence: 99%

What Controls E-Participation? Government Presence on the Internet and Government Ineffectiveness

Hidayat¹,

Setiyono²,

Putranti³

et al. 2021

Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, S

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This research contributes to the literature on e-participation by proposing a number of e-participation determinant variables. To do this, we assemble cross-section data using an accurate secondary data source and analyze it using the multiple regression equation models. Government asset management in this case is approached by government online presence in various fields of government. We tested this on 129 countries samples. The e-participation indicator is taken from the Global Innovation Index. After the analysis, it is found that the government online presence has a positive effect on e-participation and the government effectiveness has a negative effect on eparticipation. Meanwhile, public infrastructure and ecological sustainability and voice positively relate to e-participation. Education the use of ICT, and Islam have no significant effect on e-participation.

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Section: Theory and Hypothesismentioning

confidence: 99%

What Controls E-Participation? Government Presence on the Internet and Government Ineffectiveness

Hidayat¹,

Setiyono²,

Putranti³

et al. 2021

Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, S

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show abstract

“…DeLone & McLean (2016) suggested the term effectiveness has the same meaning as a success. There are several terms in evaluating the success of ICT use, such as assessment of ICT use (such as Viscusi et.al, 2010), information system success or information system effectiveness (such as Delone and McLean, 1992, 2003, 2016, e-government effectiveness (such as Sigwejo and Pather, 2016;Merhi, 2016), e-government service quality (such as Omar et.al, 2011;Hien, 2014), and also e-government acceptance (such as Sahu and Gupta, 2009;Fu et al, 2004).…”

Section: Effectiveness Of Electronic Government In the Citizen-centric Approach In Bandung Citymentioning

confidence: 99%

“…The effectiveness of e-government assesses the extent to which e-government programs can achieve the mission and goals of the organization, as well as the quality of service and citizen satisfaction (Yang & Rho, 2007). In the citizen-centric approach, Merhi (2016) proposed an e-government effectiveness model namely "The e-government rocket model" with five elements namely trust thrust engine, functionality, technology, efficacy, and enablers. Another approach put forward by Sigwejo and Pather (2016) regarding the E-government Citizen Satisfaction Framework.…”

Section: Effectiveness Of Electronic Government In the Citizen-centric Approach In Bandung Citymentioning

confidence: 99%

Effectiveness of Electronic Government in the Citizen-Centric Approach in Bandung City

Susanti

Harta

Fadillah

2019

MIMBAR, Jurnal Sosial dan Pembangunan

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This paper aims to exploit e-government effectiveness from the perspective of users by focusing on online-based business licensing services in Bandung City. This paper also aims to develop the E-government Citizen Satisfaction Framework proposed by Sigwejo and Pather (2016). The method used is a qualitative method in e-government research. The results show that there is a gap between the services provided and community expectations. Online-based business licensing services in Bandung City have not been fully effective and also have not fully given the benefits since licensing is still one of the obstacles in conducting business in Bandung City. The main findings in this paper are the three themes as a development of the e-government effectiveness model, namely users’ e-readiness, multi-channel delivery of e-government services, and the net impact. The implication of the main findings is that the integration of online services and offline services is required in accordance with the mapping of users’ e-readiness.

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“…Security can be defined as the protection against incidents that cause harm to data or networks in the form of destruction, non-protection, modification, mismanagement, and/or abuse (Koong et al, 2013;Merhi and Koong, 2016). Data about patients need to be highly secured and protected by the hospitals and clinics in order to prevent misuse and fraud.…”

Section: Security and Privacymentioning

confidence: 99%

A process model leading to successful implementation of electronic health record systems

Merhi

2015

IJEH

Self Cite

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The implementation of electronic health record (EHR) systems presents a number of difficult challenges for practitioners. Until now, no study in the Information Systems discipline has rigorously examined these challenges. This paper proposes a process model of the factors leading to successful implementation of EHR systems. The process is composed of three stages: pre-implementation, implementation, and post-implementation. Each stage involves specific factors which are based on the system development life cycle theory, the general systems theory, and the contingency model. These theories are also used to validate the model. A quantitative tool based on the maximised expected payoffs is used to assess the model and demonstrate its usefulness for best practices. The implications for both researchers and practitioners are discussed.

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E-government effectiveness: a rocket model of contributing user-related factors

Cited by 11 publications

References 50 publications

What Controls E-Participation? Government Presence on the Internet and Government Ineffectiveness

What Controls E-Participation? Government Presence on the Internet and Government Ineffectiveness

Effectiveness of Electronic Government in the Citizen-Centric Approach in Bandung City

A process model leading to successful implementation of electronic health record systems

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