Dubai e-Government: An Evaluation of G2B Websites

Abstract

This paper evaluates the Government-to-Business (G2B) aspect of Dubai e-government. The research revealed that while businesses are generally aware of Dubai e-government services, they do not often use them for transactions. Another finding was that responses to businesses' queries made online or via e-mail are not rapid enough. A single e-business portal for the business community is recommended, which would shift the service approach from department-centric to customer-centric. It is further suggested that in order to stay current, Dubai should use CiRM principles in providing an improved level of service for businesses. This will enhance its position among the world's city and municipal websites. Since Dubai is considered a leader in e-government implementation in the Arab world, it is hoped that the findings will guide regional decision makers as they improve their G2B e-government initiatives.

Impact of E-Government on Transaction Cost and FDI Inflows: A Proposed Conceptual Framework

“…In order to clearly elaborate the expected relationship based on the theoretical stance, the propositions are formulated based on two arguments as indicated below. 2.2.1.1 Information Cost Argument Governments have increasingly been implementing e-government as a tool to reduce both informational and entry costs to foreign investors (Arrunada, 2007;Awan, 2008;Azubuike, 2006;Cho, 2003;Eggers, 2004aEggers, , 2004b. There may be two reasons why these countries are increasingly implementing e-government.…”

“…; bribes increase the cost of establishing a foreign business (Djankov et al, 2002;Doh et al, 2003;Kehoe, 1998). E-government offers an opportunity for firms to use online transactions such as applications on business permits, licenses and tax registration (Awan, 2008;Ha & Coghill, 2008) which reduce entry transaction cost. The ultimate outcome of online transactional services is cost minimization (Awan, 2008;Davidrajuh, 2004) resulting from reduced paper and printing costs; reduced time from frequent visits to government offices moving from one counter to another and avoiding bureaucratic procedures.…”

Untitled

“…Given that the theme of this study is in regard to the e-procurement software and from the enterprises perspective, the software issue of Proposed model has good explanatory power and confirms its robustness 16 Improved the predictability of intention in various fields 17 Interoduced use e reverse auction is explained by subjective norms, perceived behavioral control, and perceived usefulness 18 Heighlighted the influenced factors of e procurement process 19…”

“…Interoduced use e reverse auction is explained by subjective norms, perceived behavioral control, 18 Heighlighted the influenced factors of eed as the main research model in this research. This review will fill this gap.…”

Development Framework for the Evaluation of Usability in E-Government: A Case Study of E-Finance Government of Malang

“…E-government is the use of information and communication technology by the government, particularly internet web based application, regarding provide convenient of information access and government service to the people, to improve service quality and to provide opportunity for people to participate in the democration process and the intitution [1]. E-government operation in order to improve access toward information and government services significantly increases, this may incline the efficiency of the site, thus it can be employed as a more effective tool for government transactions [2]. However, e-government focuses more on technology compared to user desires [3], hence it potentially causing problems in user performance and satisfaction.…”