Indonesia is the largest archipelagic country in the world. There are five major islands and thousands of smaller islands, most of which are in the distance. Therefore, its health services are hardly distributed. E-Health is one of the methods expected to deal with the problem of distance in health services. The development and use of technology in health area has given rise to several studies on the applications of e-Health in Indonesia. Based on a number of studies, we find that e-Health in Indonesia has been applied since 1985. The technologies and features used from time to time were growing in some period of time. However, the study also shows that from that point of time the number and variety of technologies and features provided are decreasing and the focus shifted to further analysis of the problems needed to be solved and provision of technologies and features only relevant to those problems. The development of e-Health applications in Indonesia has given promising results in providing health services, but they are still conducted by certain educational institutions and their uses are not evenly distributed throughout Indonesia.
Information technology governance is used to guide and control an organization in achieving the goals that had been planned in advance. PT DEF is a company which utilises information technology to support its business processes. Nevertheless, it indeed requires an IT governance that can be beneficial as a reference for IT activities in order to run properly. This research intends to conduct an audit of information technology governance based on the COBIT 5 framework domain, which is DSS (Deliver, Service, and Support) domain in the process of DSS03 (Manage Problems). According to the research results, the values that have been obtained from the process of DSS03 capability level was 64.66%, that is regarded as Partially Achieved. Capability level will be used as a reference in seeking gap contained in the domain of DSS03 process. Furthermore, these would be able to make recommendations aimed at increasing the value of the expected maturity. This research contributes to the evaluation results and recommendations to improve the capability level on the DSS03 domain, hence PT DEF can upgrade its IT governance by using DSS03 process.
People interact their environment by communicating, but some limitation may exist such as hearing disability that occurs to deaf people. Usually, they communicate by using sign language. Unfortunately, there is various sign language in the world. This research is evaluating the usability of smartphone for communication board that can be used by deaf people to communicate to others, especially the people who don’t understand the sign language. Usability testing is to measure the user performance for mobile applications. The five criteria for the usability, according to Nielsen are learnability, efficiency, memorability, errors, and satisfaction. The study obtained the result of 88.36% of usability testing.
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