Does price tolerance depend upon the type of product in e-retailing? Role of customer satisfaction, trust, loyalty, and perceived value

Pandey, Neeraj; Tripathi, Avinash; Jain, Dipika; Roy, Saptrshi

doi:10.1080/0965254x.2019.1569109

Cited by 63 publications

(63 citation statements)

References 50 publications

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“…Studies conducted by (Rama, 2020), by using the measurement of price reliability, price confidence, price transparency, relative price, price-quality ratio, price fairness, convey that price has a crucial role in influencing consumer satisfaction. Next, research (Pandey et al, 2020) describes the consequence of prices based on variations like the product when buying online product categories impacts customer satisfaction, trust, and loyalty. The same thing was conveyed (Ali Qalati et al, 2019) with research on the impact of prices on customer satisfaction in the telecommunications sector.…”

Section: Product Attributementioning

confidence: 99%

Reflections on the Interest in Buying Smartphone Products among Millennials: Consumer Satisfaction as the Mediating Effect

Halim

Sibarani

Moktar

et al. 2021

Minds

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The urgency of this study is to determine the role of consumer satisfaction as a mediating variable between product attributes and price on the purchase interest of smartphones among millennials. This study obtains the data using a survey through 240 online questionnaires with a quantitative approach. The PLS-SEM statistics are initiated with the outer model's quality tests and the inferential statistics in the inner model. Based on data analysis on the effect of mediation, it can be seen that consumer satisfaction is not able to mediate the relationship between product attributes and purchase intention. Meanwhile, in the pattern of the relationship between price and purchase intention, it turns out that consumer satisfaction can be a mediating variable.

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Section: Product Attributementioning

confidence: 99%

Reflections on the Interest in Buying Smartphone Products among Millennials: Consumer Satisfaction as the Mediating Effect

Halim

Sibarani

Moktar

et al. 2021

Minds

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“…N. Lee et al, 2003). A consumer with high world-mindedness may prefer a foreign product to a domestic product since she or her may feel that a foreign product has a higher standard than a domestic product (Pandey et al, 2019). Hence, the third hypothesis of this research is formulated as follows:…”

Section: World-mindednessmentioning

confidence: 99%

“…Understanding consumer behavior is a key success factor of a business. Many researchers have investigated consumer behavior related to product evaluation (e.g., Balinsky et al, 1951;Dong & Yun-Tang, 2012;Kumar, 2015;Pandey et al, 2019). Generally, they agreed that consumer's product evaluation is a complex process.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

The Model of Domestic Product Quality Syndrome

et al. 2020

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This paper aims to develop and test a model that involves consumer ethnocentrism, world-mindedness, patriotism, and domestic product quality syndrome. This research used a quantitative approach. Data were collected through a survey of 222 respondents in Jakarta, Indonesia. The respondents are consumer electronic product users. Structural equation modeling (SEM) analysis was used to test the conceptual model and hypotheses. The results of this research show that the conceptual model has a good fit. We found that consumer ethnocentrism has a positive and significant impact on domestic product quality syndrome. We also found that patriotism significantly influences consumer ethnocentrism, while world-mindedness does not significantly influence consumer ethnocentrism. Data were collected only in Jakarta. Furthermore, a convenience sampling technique was applied. Thus, the findings of this research may not be generalized to other contexts. Therefore, future studies involving larger respondents coming from diverse areas are required to improve the generalization of the results and examine the stability of this research’s findings. Company should align its strategy and quality objectives with the level of consumer ethnocentrism and patriotism to overcome domestic product quality syndrome. There is a lack of research that develops and tests a model that can be used to explain the phenomenon of domestic product quality syndrome. This research fulfills the literature gaps.

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“…In [32] reviews determinants that impact the value resilience of purchasers while purchasing various kinds of items on the web. The research utilizes the systematic order procedure to decide loads of all the impacting elements and afterwards decide their relative significance.…”

Section: Introductionmentioning

confidence: 99%

The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan

Murad¹

2021

TURCOMAT

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The increase in development and progress develops with the speed of the technology wheel and its impact on consumer satisfaction. Reasonably the electronic retail trade has the largest share. This research provides an abundant experience on the Jordanian consumer satisfaction with E- retail trade-in particular after customs facilities. The empirical study consists of 521 questionnaires and analysing the outputs, through which the sites are evaluated on more than one side, to come out with the most important strengths and weak points of the e-retail trade. Each question in the questionnaire is evaluated and assigned a unique loading factor. Four major evaluation metrics have been adopted to investigate the customer’s thoughts on E-retail which includes Reliability, Design, Process, and safety. In addition, factor analysis of the Correlation Matrix with the samples sequence along with Goodness-of-fit indices have been carried out for the experimentation. The obtained insights from the empirical study are also validated using confirmatory factor analysis. Furthermore, to presenting problems with high rates to solve them.

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Does price tolerance depend upon the type of product in e-retailing? Role of customer satisfaction, trust, loyalty, and perceived value

Cited by 63 publications

References 50 publications

Reflections on the Interest in Buying Smartphone Products among Millennials: Consumer Satisfaction as the Mediating Effect

Reflections on the Interest in Buying Smartphone Products among Millennials: Consumer Satisfaction as the Mediating Effect

The Model of Domestic Product Quality Syndrome

The Effect of E-Retail on Customer Satisfaction: Case Study from Jordan

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