DOC.COM: a framework for effective negotiation support in electronic marketplaces

Schoop, Mareike; Quix, Christoph

doi:10.1016/s1389-1286(01)00213-4

Cited by 54 publications

(29 citation statements)

References 11 publications

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“…If a counter-offer is produced, the counter-party processes and interprets the counter-offer and can react on it. This can be repeated until a contract offer is accepted or is rejected with interruption of the negotiation process [14,28].…”

Section: Specializations Of Utterance Actsmentioning

confidence: 99%

Supporting the Diversity of B2B E-Contracting Processes

Angelov

Grefen

2008

International Journal of Electronic Commerce

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Contracts specify the rights and obligations of the contracting parties. Information technologies can make e-contracting more effi cient and effective. A process model for fl exible B2B e-contracting is proposed that separates concerns by distinguishing function and communication perspectives of e-contracting processes supplemented with activity constraints. The model supports the elaboration of fully detailed e-contracting process specifi cations, coherent communication between contracting parties, and seamless coupling between the internal and external activities of a company.KEY WORDS AND PHRASES: Business-to-business e-contracting, e-contracting process model, fl exible e-contracting.Business process modeling aims at improving the effi ciency and effectiveness of business processes executed in a company. Software applications with different levels of complexity are provided to coordinate and automate intraorganizational processes. Until recently, software applications modeling and supporting business processes were intra-organizational and thus limited to the scope of one company. With the rapid development of information technology, the possibility for supporting cross-organizational business processes has emerged. Research and standardization efforts have concentrated on modeling and realizing cross-organizational processes by supporting information systems [1, 9,17,26].Business-to-business (B2B) contracting encompasses a collection of coherent intra-and cross-organizational activities. To the extent allowed by the level of information technology, there have been many attempts to realize information systems that can support contracting processes [6,7,17,18,24]. Unfortunately, none of these systems has the fl exibility to support the complete range of contracting processes. This is mainly because of their reliance on fi xed, structured models of the contracting process for automated contracting support. Contracting processes are far too complex and variable to be addressed through traditional process specifi cations. Consequently existing systems only support context-specifi c contracting processes and provide little fl exibility in business relations.This paper defi nes a general model for B2B e-contracting that can specify diverse and fl exible e-contracting processes. The proposed model has three elements: a function perspective, a communication perspective, and constraint operators. The function perspective provides descriptions of e-contracting activities at multiple levels of abstraction. It supports process designers in the selection and specifi cation of contracting activities. Case PresentationThe The contracting process is not strictly defi ned and allows fl exibility to each party. A client will perform a number of activities. Figure 1 lists 12 activities typically performed by clients. The UML activity diagram shows one of the possible control fl ows for these activities.In parallel, Telegraaf also performs a number of activities. Figure 2 lists 13 activities typically performed by Te...

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Section: Specializations Of Utterance Actsmentioning

confidence: 99%

Supporting the Diversity of B2B E-Contracting Processes

Angelov

Grefen

2008

International Journal of Electronic Commerce

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“…we start with an empty contract (although existing reference contracts or contract templates can be used as a starting point if desired). A number of bargaining models has been suggested such as the Three-Layer Architecture [34], SilkRoad [35], DOC.COM [36], MeMo Business Negotiation Support Metamodel [37], Protocols for Electronic Negotiation Systems [38], and the Generic Model [39]. To find a suitable negotiation model for business networks we must first identify the criteria that it should fulfill.…”

Section: The Process Of Negotiationmentioning

confidence: 99%

“…[30] has performed an evaluation and comparison of 11 negotiation models with respect to 11 criteria among which the above mentioned criteria can also be found. The closest match to the requirements for a business network negotiation model is represented by DOC.COM [36] which fulfills three of the four criteria fully and one, deontic logic, at least partially. We have therefore chosen to adopt this model for the purpose of our study.…”

Section: Criteria For a Negotiation Modelmentioning

confidence: 99%

Negotiating and enacting contracts for business networks

Rittgen

2007

J Braz Comp Soc

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Flexibility is a major issue in business today and one answer to that is to organize work in networks of companies rather than within a single business. Cooperation between organizations is more easily established and adapted than reorganization of internal company structures. But how do we manage flexibility in such a network without sacrificing the minimum stability that is required for economic success? We suggest a method for coordinating interaction in a business network that provides three levels of flexibility: local ad-hoc change, global negotiated change and planned change. This method is based on the negotiation and enactment of process-based interorganizational contracts.

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“…These works are usually poorly formalized and focus on very limited applications. In the field of electronic negotiations, some works addressed the issue of negotiation protocols [4] [5] [6] [7] [8] [9]. According to [10], a negotiation protocol is "a formal model, often represented by a set of rules, which govern software processing, decision-making and communication tasks, and imposes restrictions on activities through the specification of permissible inputs and actions".…”

Section: Introductionmentioning

confidence: 99%

DynG: A Protocol-Based Prototype for Non-monolithic Electronic Collaboration

Picard

Huriaux

2006

Lecture Notes in Computer Science

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Abstract. Existing systems supporting collaboration processes typically implement a single, fixed collaboration protocol, and collaboration process takes place inside a single group. In this paper, we present the DynG prototype which provides support for multiple collaboration protocols for non-monolithic collaboration processes, i.e. collaboration processes in which collaboration is spread among many groups, having different protocols depending on what the group is aimed at. Collaboration protocols used by the DynG prototype integrate communicative, "acting", and social aspects of collaboration processes and must be semantically and structurally valid.

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DOC.COM: a framework for effective negotiation support in electronic marketplaces

Cited by 54 publications

References 11 publications

Supporting the Diversity of B2B E-Contracting Processes

Supporting the Diversity of B2B E-Contracting Processes

Negotiating and enacting contracts for business networks

DynG: A Protocol-Based Prototype for Non-monolithic Electronic Collaboration

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