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Modeling is now an essential ingredient in business process management and information systems development. The general usefulness of models in these areas is therefore generally accepted. It is also undisputed that the quality of the models has a significant impact on their usefulness. In the literature we can find any number of quality metrics, but hardly any study that investigates their relation with (perceived) usefulness and none that considers their relative impact on usefulness. We take a look at some of the most frequent quality dimensions and their relative impact on the perceived usefulness of models.

In the area of business processes, modeling is usually a collaborative activity. In it, stakeholders analyze or design business processes; however, one of the challenges is that the group members typically have diverse backgrounds and conflicting interests, which make it difficult to arrive at a model that represents a consensus. Therefore, it is important to study the way in which modeling teams are organized to overcome these problems. To approach this issue, this paper investigates the modeling behavior of such groups with the help of a tool that supports collaborative modeling while allowing for the effective collection of data on modeling activities. This author identifies the roles that the participants play in that process and derive patterns of team organization. Structured observation yields a detailed process model concerning basic modeling activities.