The clinical negotiation model proposed by Katon and Kleinman (1981) puts culture at the very heart of the patientdoctor relationship. As opposed to the asymmetric model that stresses an unequal power relationship between a dominant physician and a powerless patient, this transactional model suggests that we view the clinical encounter as the locus of a negotiation that takes place between two kinds of knowledge (lay and professional), and between two agendas: the doctor's and the patient's. According to such a model, the doctor is taught to listen to the patient's own explanatory model of disease.Using an in-depth analysis of clinical encounters between perimenopausal women and female physicians, and of separate interviews with individual doctors and patients concerning their respective explanatory models, this pilot study puts emphasis on both the limitations of a transactional model and on the strategies deployed by doctors for enhancing the credibility of hormonal replacement therapy.Keywords: menopause, clinical encounter, negotiation model, transactional model, practice patterns
IntroductionThe difficulties in the doctor-patient relationship in Western medicine have been treated as emblematic of its profit-oriented, dehumanising system of health care and as mirroring, in the local setting of the clinical encounter, asymmetric power structures in the wider society. Through a rich diversity of hermeneutic, constructivist, case-study or discourse-analysis methodologies, social scientists have tried to identify the factors that make these doctor-patient relationships problematic (Roter et al. 1988, Cosnier et al. 1993, Roter and Frankel 1992. As an alternative to functionalist and critical asymmetric models of the doctor-patient relationship which emphasise the cultural dimensions of the medical encounter, some medical anthropologists and sociologists have suggested focusing on more symmetric`negotiation' models. As early as the 1950s, as illustrated by Tuckett (1978), and drawing on the literature on negotiated order in the realm of health care (Strauss 1979), a number of medical sociology studies suggest that beyond the activity-passivity and guidance co-operation models of a doctor-patient interaction there has emerged a mutual participation model that stresses the active role of the patient and a mutual negotiation process. While recognising that`the basic consideration in situations of bargaining and negotiation is where the power lies' (Tuckett 1978: 206), research now focuses on the conditions (local, interactionist or structural) that influence this negotiation. One interesting variant of this negotiation model, developed from a cultural-interpretativist approach, is the cognitive-interpretative`transactional model' developed by Katon and Kleinman (1981). This model stresses the negotiation process between two divergent explanatory models of illness: the medical-clinical model and the patient-popular model. Tensions and ineffectiveness in clinical encounters are thus explained by communication...