Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context

Xu, Jingjun; Cenfetelli, Ronald T.; Aquino, Karl

doi:10.1016/j.jsis.2015.10.004

Cited by 90 publications

(69 citation statements)

References 99 publications

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“…In fact, IT has long been acknowledged as an integral part of interorganizational business exchange. Finally, Xu et al [ 40 ] provided guidance to practitioners by enabling them to focus on IS development and training. In this manner, insights were given into how best to prepare IT and customer relationship employees regarding the diverse aspects of trust that are most salient to their business customer needs.…”

Section: Theoretical Development Of Organizational Competenciesmentioning

confidence: 99%

QuantumIS: A Qualia Consciousness Awareness and Information Theory Quale Approach to Reducing Strategic Decision-Making Entropy

Rodger

2019

Entropy

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This paper investigates the underlying driving force in strategic decision-making. From a conceptual standpoint, few studies empirically studied the decision-maker’s intrinsic state composed of entropy and uncertainty. This study examines a mutual information theory approach integrated into a state of qualia complexity that minimizes exclusion and maximizes the interactions of the information system and its dynamic environment via logical metonymy, illusion, and epigenetics.; The article questions whether decision-makers at all levels of the organization are responding from the consciousness of an objective quale from a more subjective qualia awareness in the narrow-sense perspective of individual instances of their conscious experience. To quantify this research question, we explore several hypotheses revolving around strategic information system decisions. In this research, we posit that the eigenvalues of factor analysis along with the reduction in the uncertainty coefficients of the qualia entropy will be balanced by the quale enthalpy of our information theory structural equation model of trust, flexibility, expertise, top management support, and competitive advantage performance. We operationalize the integration of the aforementioned top management support, information systems competencies, and competitive advantage performance concepts into the qualia consciousness awareness and information theory quale framework.

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Section: Theoretical Development Of Organizational Competenciesmentioning

confidence: 99%

QuantumIS: A Qualia Consciousness Awareness and Information Theory Quale Approach to Reducing Strategic Decision-Making Entropy

Rodger

2019

Entropy

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“…Therefore, satisfaction in citizens may not occur at all. Also, Xu, Cenfetelli, and Aquino (2016) stated that benevolence and integrity, which are components of trust, increase satisfaction. Hence, we hypothesized that:…”

Section: Trust In the Public Sector And Citizen Satisfactionmentioning

confidence: 99%

Antecedents and Consequences of Trust in Public Sector Websites and Social Media

İnce

İmamoğlu

Türkcan

et al. 2020

emaj

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Rapidly developing information and communication technologies have an influence on the whole world and have become an ordinary part of everyday life. Not only people, but businesses and governments are affected by these changes. In this respect, governments use several online media platforms as their own digital face and thus keep pace with the developing technology. Considering the lacks in previous researches, the aim of this paper is to investigate the critical factors influencing the citizens' trust in public sector websites and social media and also the relationship among trust in the public sector, citizen satisfaction and trust in public sector websites and social media. By studying 607 citizens who are users of the website or social media service belonging to the municipalities in Turkey, we found that: (i) perceived quality, perceived usefulness, and facilitation conditions are the factors that affect the citizens' trust in public sector websites and social media, (ii) trust in the public sector websites and social media affects trust in the public sector and, (iii) trust in the public sector affects citizen satisfaction.

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“…The positive link between trust and satisfaction has also been verified by extant literature. For instance, both [5] and [53] suggested that trust was an essential ingredient in creating satisfaction. Hence, based on the discussion and prior studies, we propose the hypothesis.…”

Section: Effects Of Platform Trustmentioning

confidence: 99%

Understanding Solvers' Continuance Intention in Crowdsourcing Contest Platform: An Extension of Expectation-Confirmation Model

Wang

2019

J. theor. appl. electron. commer. res.

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The great potential of crowdsourcing contest is bringing the issue of how to sustain solvers' participation intention to be a hot topic in research and practice. This study uses the framework of Expectation-confirmation model to explain solvers' continuance intention. Due to the uncertainties inherent in crowdsourcing contest, trust, a salient psychological belief, should be taken into account with the Expectation-confirmation model framework to predict solvers' continuance intention. In addition, the intensive demand of intelligence and competition indicate interaction and fairness as two crucial factors for solvers to achieve expectation, thus suggesting that they may have influence on the confirmation level. Corresponding to these challenges, this study integrates platform trust, interaction, and perceived fairness into an extended Expectation-confirmation model to examine solvers' continuance intention. Using a sample of 306 solvers, empirical results show that satisfaction, perceived benefits, and platform trust, which are positively associated with confirmation, are three significant antecedents of solvers' continuance intention. Confirmation is further found to be significantly determined by interaction and perceived fairness. These findings provide some implications in both theory and practice for understanding the process of triggering sustained intention with an Expectation-confirmation model framework in crowdsourcing contest.

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Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context

Cited by 90 publications

References 99 publications

QuantumIS: A Qualia Consciousness Awareness and Information Theory Quale Approach to Reducing Strategic Decision-Making Entropy

QuantumIS: A Qualia Consciousness Awareness and Information Theory Quale Approach to Reducing Strategic Decision-Making Entropy

Antecedents and Consequences of Trust in Public Sector Websites and Social Media

Understanding Solvers' Continuance Intention in Crowdsourcing Contest Platform: An Extension of Expectation-Confirmation Model

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