Do biometric payment systems work during the COVID-19 pandemic? Insights from the Spanish users' viewpoint

Liébana‐Cabanillas, Francisco; Muñoz‐Leiva, Francisco; Molinillo, Sebastián; Higueras-Castillo, Elena

doi:10.1186/s40854-021-00328-z

Cited by 31 publications

(16 citation statements)

References 111 publications

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“…Finally, the Fintech sector should consider the changes in consumer behavior due to social changes in the face of the COVID-19 pandemic (Liébana-Cabanillas et al 2022 ). In recent months, new Fintech services have been established to reduce the contact between buyer and seller.…”

Section: Discussionmentioning

confidence: 99%

Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes

2023

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Digital innovation is challenging the traditional way of offering financial services to companies; the so-called Fintech phenomenon refers to startups that use the latest technologies to offer innovative financial services. Within the framework of the Theory of Planned Behavior (TPB) and the Theory of Reasoned Action (TRA), the primary purpose of this paper is to develop a causal-predictive analysis of the relationship between Subjective Norms, Attitudes, and Perceived Behavioral Control with the Intention to Use and Behavioral Use of the Fintech services by companies. Partial Least Squares Structural Equation Modeling methodology was used with data collected from a survey of 300 companies. Our findings support the TRA and TPB models and confirm their robustness in predicting companies’ intention and use of Fintech services. Financial technology innovators must understand the processes involved in users’ adoption to design sound strategies that increase the viability of their services. Studying the antecedents of behavioral intention to adopt Fintech services can greatly help understand the pace of adoption, allowing these players to attract and retain customers better. This study contributes to the literature by formulating and validating TPB to predict Fintech adoption, and its findings provide useful information for banks and Fintech companies and lead to an improvement in organizational performance management in formulating marketing strategies.

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Section: Discussionmentioning

confidence: 99%

Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes

2023

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“…2.4.1 The impact of trust. Trust has numerous definitions (Athapaththu and Kulathunga, 2018;Liébana-Cabanillas et al, 2022). Ganguly et al (2010), for example, defined trust as the consumer perceived credibility and benevolence of online stores.…”

Section: Research Hypothesesmentioning

confidence: 99%

Drivers of purchase intention in Instagram Commerce

Herzallah

Muñoz‐Leiva

Liébana‐Cabanillas

2022

SJME

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Purpose This study aims to analyze the factors that drive purchases via Instagram and contribute to the growth of Instagram Commerce and examine the moderating role of gender, age and experience in Instagram use in the proposed relationship between six variables derived from commitment–trust theory, the technology acceptance model and consumer decision-making theory. Design/methodology/approach A survey was completed by respondents after watching a video about Instagram Commerce. A total of 404 valid responses were collected. The research model was analyzed using partial least squares structural equation modeling. Findings This study makes numerous contributions to Instagram Commerce and holds significant implications for professionals in the social commerce field. Among other results, we found that trust, attitude, perceived usefulness and alternative evaluation significantly affected consumers’ purchase intentions. However, this study found no relationship between trust or ease of use and purchase intention. Finally, it demonstrates the moderating role of gender, age and experience on some of these relationships. Originality/value This research centers on an analysis of consumer purchase behavior on Instagram Commerce, taking a highly innovative approach. The particular originality of this study lies in the proposed model of adoption of social commerce via Instagram, based on a critical framework. This study also provides an original analysis of the moderating effect of the classification variables: gender, age and experience in Instagram use.

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“…Earlier NFC m-payment acceptance literature focused only on loyalty intentions related to the technology. Some researchers focussed on the intention to recommend the technology (Liébana-Cabanillas et al. , 2022; Oliveira et al.…”

Section: Discussionmentioning

confidence: 99%

“…Some researchers included loyalty-based independent variables such as the intention to recommend NFC m-payment (Liébana-Cabanillas et al. , 2022; Oliveira et al.…”

Section: Introductionmentioning

confidence: 99%

NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z

Alt

Agárdi

2022

IJRDM

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PurposeThe diffusion of near-field communication (NFC) m-payment depends largely on retailers who are more motivated to provide NFC m-payment for the retailers' customers if NFC m-payment increases loyalty. Therefore, this paper investigates the relationship between customer acceptance of NFC m-payment and loyalty towards the retailer amongst Generation Z.Design/methodology/approachThe NFC m-payment technology acceptance model was extended with loyalty intention towards the retailer. Therefore, an online survey was conducted amongst Generation Z that resulted in a sample of 310 respondents. The collected data were analysed by structural equation modelling (SEM).FindingsResults proved that the customers' intention to use NFC m-payment contributes to a large extent to loyalty intention toward the retailer. Besides, usefulness, enjoyment, social influence and compatibility with lifestyle played a significant role in customer acceptance of NFC m-payment.Research limitations/implicationsThis study's sample consists of Generation Z customers, and other generations should also be tested in future studies.Practical implicationsThe intention to use NFC m-payment predict retail loyalty. Retailers should communicate m-payment availability as a new retail service to influence store patronage.Originality/valueThis study provides theoretical contributions to NFC m-payment acceptance and retail loyalty literature. First, this research extends the NFC m-payment technology acceptance model with a new behavioural outcome, loyalty intention towards retailers. Second, this research enriched retail loyalty literature by proving that NFC m-payment technology adoption drives customer loyalty towards retailers.

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Do biometric payment systems work during the COVID-19 pandemic? Insights from the Spanish users' viewpoint

Cited by 31 publications

References 111 publications

Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes

Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes

Drivers of purchase intention in Instagram Commerce

NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z

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