In the digital age, the global software development sector has been a forerunner in implementing new ways and configurations for remote teamwork using information and communication technologies on a widespread basis. Crises and technological advances have influenced each other to bring about changes in the ways of working. In the 70’s of the last century, in the middle of the so-called oil crisis, the concept of teleworking was defined using remote computer equipment to access office equipment and thus avoid moving around using traditional vehicles. Then from the 90s, with the advent of communications and the widespread use of the Internet, the first virtual work teams were implemented in software development companies that already had some of the important characteristics needed to work in this way, such as, cultural diversity, characterized tasks, geographical distribution of members, communication, interdependence of tasks, leadership, cohesion, empowerment, confidence, virtuality. This manuscript groups the main factors into different models proposed by the literature and also analyzes the results of a study conducted in the midst of the Covid-19 crisis on 317 software development teams that had to work in virtual teams (VT). The results of the quantitative methodology with structural equation modeling based on variance using the partial least squares route method are analyzed. The results of the research focus on some determinants that can directly affect the performance of the virtual team. A first determinant is communication in relation to the tasks. The second is trust in relation to leadership, empowerment and cohesion. The results of virtual teams provide information that can serve as a basis for future research lines for the implementation of virtual work strategies in post-pandemic work.

The present study empirically analyzes the factors that determine the adoption of cloud computing (SaaS model) in firms where this strategy is considered strategic for executing their activity. A research model has been developed to evaluate the factors that influence the intention of using cloud computing that combines the variables found in the technology acceptance model (TAM) with other external variables such as top management support, training, communication, organization size, and technological complexity. Data compiled from 150 companies in Andalusia (Spain) are used to test the formulated hypotheses. The results of this study reflect what critical factors should be considered and how they are interrelated. They also show the organizational demands that must be considered by those companies wishing to implement a real management model adopted to the digital economy, especially those related to cloud computing.

Background An increasing number of mobile health (mHealth) apps are becoming available for download and use on mobile devices. Even with the increase in availability and use of mHealth apps, there has still not been a lot of research into understanding the intention to use this kind of apps. Objective The purpose of this study was to investigate a technology acceptance model (TAM) that has been specially designed for primary health care applications. Methods The proposed model is an extension of the TAM, and was empirically tested using data obtained from a survey of mHealth app users (n=310). The research analyzed 2 additional external factors: promotion of health and health benefits. Data were analyzed with a PLS–SEM software and confirmed that gender moderates the adoption of mHealth apps in Spain. The explanatory capacity (R2 for behavioral intention to use) of the proposed model was 76.4%. Likewise, the relationships of the external constructs of the extended TAM were found to be significant. Results The results show the importance of healthy habits developed by using mHealth apps. In addition, communication campaigns for these apps should be aimed at transferring the usefulness of eHealth as an agent for transforming attitudes; additionally, as more health benefits are obtained, ease of use becomes greater. Perceived usefulness (PU; β=.415, t0.001;4999=3.442, P=.001), attitude toward using (β=.301, t0.01;499=2.299, P=.02), and promotion of health (β=.210, t0.05;499=2.108, P=.03) were found to have a statistically significant impact on behavior intention to use eHealth apps (R2=76.4%). Perceived ease of use (PEOU; β=.179, t0.01;499=2.623, P=.009) and PU (β=.755, t0.001;499=12.888, P<.001) were found to have a statistically significant impact on attitude toward using (R2>=78.2%). Furthermore, PEOU (β=.203, t0.01;499=2.810, P=.005), health benefits (β=.448, t0.001;499=4.010, P<.001), and promotion of health (β=.281, t0.01;499=2.393, P=.01) exerted a significant impact on PU (R2=72.7%). Finally, health benefits (β=.640, t0.001;499=14.948, P<.001) had a statistically significant impact on PEOU (R2=40.9%), while promotion of health (β=.865, t0.001;499=29.943, P<.001) significantly influenced health benefits (R2=74.7%). Conclusions mHealth apps could be used to predict the behavior of patients in the face of recommendations to prevent pandemics, such as COVID-19 or SARS, and to track users’ symptoms while they stay at home. Gender is a determining factor that influences the intention to use mHealth apps, so perhaps different interfaces and utilities could be designed according to gender.

This paper will present the research results for the analysis of the presence and evolution of the term Business Process Management (BPM) in the period 2000-2020 using a literature review with bibliometric analysis. This research sought to evaluate the quantity and quality of empirical support for the use of this tool in organizations. This allowed the researchers to acknowledge and confirm this discipline as an important investigation domain with great potential for helping companies achieve strategic alignment between business and information and communication technologies in the future. The Science Mapping Workflow methodology was used with database and search criteria applied to a total of 1,706 articles related to the subject, which resulted in a total of 624 articles selected for further research. This study identifies the journals that have the most publications about BPM. It concludes that the most promising perspectives are the ones related to Management, Framework and Performance. Even though, from a conceptual viewpoint, performance is the most valued perspective. Lastly, this research is of great interest for academics and professionals who hope to strengthen their knowledge about the BPM concept and find the historical path and the main authors and issues that contribute to knowledge in this scientific field.

Digital innovation is challenging the traditional way of offering financial services to companies; the so-called Fintech phenomenon refers to startups that use the latest technologies to offer innovative financial services. Within the framework of the Theory of Planned Behavior (TPB) and the Theory of Reasoned Action (TRA), the primary purpose of this paper is to develop a causal-predictive analysis of the relationship between Subjective Norms, Attitudes, and Perceived Behavioral Control with the Intention to Use and Behavioral Use of the Fintech services by companies. Partial Least Squares Structural Equation Modeling methodology was used with data collected from a survey of 300 companies. Our findings support the TRA and TPB models and confirm their robustness in predicting companies’ intention and use of Fintech services. Financial technology innovators must understand the processes involved in users’ adoption to design sound strategies that increase the viability of their services. Studying the antecedents of behavioral intention to adopt Fintech services can greatly help understand the pace of adoption, allowing these players to attract and retain customers better. This study contributes to the literature by formulating and validating TPB to predict Fintech adoption, and its findings provide useful information for banks and Fintech companies and lead to an improvement in organizational performance management in formulating marketing strategies.

Resumen: El propósito de este trabajo es analizar empíricamente, la influencia de las variables Complejidad Tecnológica, Formación y Soporte y Apoyo Técnico en el seno de una organización y como pueden afectar a la intención de uso final de la tecnología cloud. Se evaluaron, a través de una encuesta, 150 empresas de Andalucía. Los aspectos claves que se han identificado con dicha intención han sido la disponibilidad en el soporte técnico, dudas o problemas de uso relacionados con la complejidad y la adecuación de la formación recibida por parte de la organización. Los resultados indican que la complejidad ejerce un efecto negativo, mientras que la formación y el soporte son claves, con un peso muy similar, en la intención de uso, descubriéndose que el conocimiento compartido o cooperativo es clave en la adopción de la tecnología cloud computing.Palabras-clave: Cloud Computing; SaaS; Complejidad Tecnológica; Formación Profesional; Soporte y Apoyo Técnico. The adoption of cloud computing technology (SaaS): effects of technological complexity vs training and supportAbstract: The purpose of this paper is to analyze empirically the influence of the variables Technological Complexity, Training and Support and Technical Support within an organization and how they can affect the end use intention of cloud technology. 150 companies from Andalusia were evaluated through a survey. The key aspects that have been identified with this intention have been the availability in the technical support, doubts or problems of use related to the complexity and the adequacy of the training received by the organization. The results indicate that complexity has a negative effect, while training and support are key, with a very similar weight, in the intention to use, finding that shared or cooperative knowledge is key in the adoption of cloud computing technology.

The relevance and use of Social Networks (SN) in people's daily lives make them outstanding elements as valid and supportive online resources for education and training processes. Within these SN, the case of microblogging (specifically Twitter) is a potential ally to promote communication, debate, and access to information and documentation for both students and teachers. In this paper, we conduct an in-depth review of the related literature, where we analyze the scientific articles that have addressed the use of microblogging in connection with educational and training activities. The results obtained show that together with a series of benefits of the integrated use of this resource in the educational field, other possible benefits in the field of the development of meta-skills, the improvement of the motivation of the participants together with greater participation and a reflective and critical spirit are also evident.

Resumen En los últimos años, la dependencia de las tecnologías de la información en la comercialización de destinos turísticos ha ido en aumento. La posibilidad de comercializar los destinos turísticos requiere de una infraestructura tecnológica poderosa y capaz de dar respuesta a las necesidades de cientos de miles de usuarios concurrentes. Así mismo, las necesidades de almacenamiento, procesamiento y comunicaciones se han disparado en base a estas necesidades. Una tecnología impulsora de estos nuevos servicios ha sido el cloud computing. La adopción y uso del cloud está planteando importantes cambios organizacionales en el sector turístico y abre nuevas posibilidades a nuevos establecimientos y a establecimientos independientes que pueden competir mejor con una infraestructura TIC a costes reducidos. Este artículo presenta un estudio del caso, que ha sido planteado en cinco establecimientos hoteleros independientes de la ciudad de Sevilla. La elección se ha hecho en base al carácter independiente de los establecimientos entrevistados y la elección de la ciudad por su infraestructura en fibra óptica, que está plenamente desplegada desde hace años. Esta investigación ha permitido conocer cuáles pueden ser las variables de influencia en el proceso de adopción y uso de la nube en el sector turístico. A su vez, este artículo detalla la importancia y la dependencia que estas aplicaciones, bajo modalidad SaaS (Software as a Service), tienen para los establecimientos y como estos pueden aumentar o disminuir sus costes en infraestructura TIC en función de la estacionalidad y ocupación. Por último, se expone la importancia que otorgan estos establecimientos a la confianza y a la seguridad de los datos, así como que relevancia tienen para las organizaciones turísticas entrevistadas. En resumen, presentamos un artículo de naturaleza exploratoria que servirá para determinar las principales variables de influencia en futuros estudios sobre la adopción y uso de la nube en el sector turístico.