Diversity of innovation patterns in services

Deza, Xavier Vence; Trigo, Alexandre

doi:10.1080/02642060902793631

Cited by 72 publications

(48 citation statements)

References 16 publications

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“…Closer analysis of the above features permits the statement that KIBS are assumedobviously-to represent a high degree of knowledge. This knowledge is not only related to codified knowledge but also to tacit knowledge, which is controlled by employees and agents, and whose generation, reproduction, and application are much more complex for enterprises to organize (Vence & Trigo, 2009). Of course, this is a subjective judgment, and it is very difficult to assess and prove that a service really is knowledge intensive.…”

Section: Kibs-definition Of the Categorymentioning

confidence: 99%

“…KIBS, therefore, develop their activities in direct contact with their clients and as such have a more intense level of interaction than enterprises in other service subsectors do. The ad hoc mode of innovation and high level of interface with clients in KIBS lead to the development of customized products (Vence & Trigo, 2009), which is very important in the tourism market.…”

Section: Kibs-definition Of the Categorymentioning

confidence: 99%

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Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

2015

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This article is an attempt to assess the business relations between the tourism sector and suppliers of various types of business services. It focuses on knowledge-intensive business services (KIBS). The reasons why tourism businesses purchase outsourced services are also discussed. An Internet survey was conducted and the results were used to calculate and discuss a number of indices. Cross-tabulation statistics are used to assess the interrelation between types of tourist firms, their localization and size, and the types and number of services they use. The largest numbers of KIBS used by the Polish tourism sector are from the accounting, IT, and advertising sectors, whereas the smallest relate to research and experimental development in the social sciences and humanities. This article fills a gap in the knowledge about usage of KIBS services by the tourism sector at the national level.

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Section: Kibs-definition Of the Categorymentioning

confidence: 99%

Section: Kibs-definition Of the Categorymentioning

confidence: 99%

Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

2015

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“…Amara et al 2009;Miles 2004;Tether and Tajar 2008). The innovation process is mainly characterized as a search-and-5 learning process (Sundbo 1997), and is dominated by an ad-hoc mode of innovation (Vence and Trigo 2009). Thus, the operations of IPSFs influence how they innovate.…”

Section: Innovation In Professional Service Firmsmentioning

confidence: 99%

“…As innovation in business services is a cumulative process, it is important to relate past happenings with those of the future (e.g. Chen et al 2009;Kaplan and Orlikowski 2013;Pavitt 1984;Vence and Trigo 2009). For this reason, we followed Verco over time (Pettigrew 1990).…”

Section: Data Collectionmentioning

confidence: 99%

Innovative capabilities in international professional service firms: enabling trade-offs between past, present, and future service provision

Kvålshaugen

Hydle

Brehmer

2015

Journal of Professions and Organization

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This study examines the relationship between service provision and innovation in international professional service firms (IPSFs). Through an extended study in one IPSF, we find that innovation stems from the provision of services in the past and present. Different service provisions offer different learning opportunities which influence the modification, renewal, and creation of service concepts, service processes, technologies, and relationships. In order to take advantage of the learning opportunities, certain operational and dynamics capabilities are

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“…As services continuously increase their majority share in world top economies year after year, they also consolidate as top research lines in innovation and management studies, bringing new research questions to light (Kim, Lee, Geum, & Park, 2012;Mansury & Love, 2008;Toivonen & Tuominen, 2009;Vence & Trigo, 2009). Themes traditionally exploited on researches on innovation subjects are revisited in the light of new production logic associated to services.…”

Section: Introductionmentioning

confidence: 99%

Service Providers’ Willingness to Change as Innovation Inductor in Services: Validating a Scale

Moreira

Guimarães

Philippe

2016

BAR, Braz. Adm. Rev.

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This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values -12 variables; Organizational Structure for Change -6 variables; and Service Specificities -6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory.

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Diversity of innovation patterns in services

Cited by 72 publications

References 16 publications

Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

Tourism Enterprises as Buyers of Knowledge-Intensive Business Services

Innovative capabilities in international professional service firms: enabling trade-offs between past, present, and future service provision

Service Providers’ Willingness to Change as Innovation Inductor in Services: Validating a Scale

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