Abstract:This paper briefly summarises the extent of the technological impact on the real estate industry, in particular,digital technology. As real estate industry is naturally characterized by several disadvantages in comparison to other industry, understanding the impact ofdigital technology is crucial to the industry on whether this technology will distrust the industry or complement the business process. The emergence of PropTech start-ups has made the industry players to re-evaluate its organisational strategy to… Show more
“…The issue of the impact of modern technologies on the real estate industry, from various perspectives, is of interest to many researchers (Lizam, 2019;Miller, 2017;Tomal, 2020;Małkowska, 2020). The areas where modern technologies may affect individual areas of socio-economic life have had a wide impact in the context of trends that can be observed in the transformation of the traditional economy into a digital one (Kania et al, 2020).…”
Section: Literature Reviewmentioning
confidence: 99%
“…This broad definition includes software, hardware, material, or manufacturing that is produced by small start-up companies. These start-up companies create innovation using available technology to solve limitations in the real estate industry as has been discussed in the preceding section (Lizam, 2019).…”
Section: Literature Reviewmentioning
confidence: 99%
“…The real estate industry is no exception to this new element, and it is starting to change the conduct of how the business process is being implemented in the entire supply chain of the industry. Such trends also apply to enterprises related to the real estate market, in particular real estate brokerage (Lizam 2019;Zalewska-Turzyńska & Miklaszewska, 2019). The real estate industry has always been an "information business" with high transaction costs and considerable inefficiency due to the difficulties in assessing what to do in markets where assets are heterogeneous and trading infrequent (Ullah & Sepasgozar, 2020;Kummerowa & Lunb, 2005).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Since March 2020, the events caused by the coronavirus pandemic have accelerated the use of modern technologies in many areas of socio-economic life including the real estate brokerage sector (Lizam, 2019;Miller, 2017;Tomal, 2020). Specifically, the pandemic has forced the real estate industry to adapt www.degruyter.com/view/j/remav vol.…”
Real estate brokerage is the activity of matching parties to a real estate transaction. Due to the increasing ease of access to offers posted by sellers and landlords, various challenges in finding solutions that will attract potential customers have appeared before real estate brokers. Given the complexity of the processes in which brokers can participate, the use of modern technologies in real estate brokerage seems to be one way of maintaining and developing the broker industry. The COVID-19 pandemic has caused significant changes in the way brokers operate, forcing them to implement or accelerate the use of modern technologies in customer service.
Therefore, the main goal of this article is an attempt to diagnose the use of modern technologies and the types of technologies used in customer service by real estate brokers as a result of the COVID-19 pandemic.
The research was conducted in the form of a survey among representatives of the real estate brokerage industry. The answers obtained from the respondents have allowed us to state that real estate agencies use new technologies to a large extent. Over 40% of the interviewees stated that the real estate market has enormous potential for the application of modern technologies. Furthermore, over 70% of the respondents indicated a large or rather large impact of the COVID-19 on the application of modern technologies in the real estate industry. The restrictions related to the epidemic have forced companies to use modern technologies to replace direct contact between the seller and the customer.
The research was conducted among real estate brokers in the period between June and October 2020.
“…The issue of the impact of modern technologies on the real estate industry, from various perspectives, is of interest to many researchers (Lizam, 2019;Miller, 2017;Tomal, 2020;Małkowska, 2020). The areas where modern technologies may affect individual areas of socio-economic life have had a wide impact in the context of trends that can be observed in the transformation of the traditional economy into a digital one (Kania et al, 2020).…”
Section: Literature Reviewmentioning
confidence: 99%
“…This broad definition includes software, hardware, material, or manufacturing that is produced by small start-up companies. These start-up companies create innovation using available technology to solve limitations in the real estate industry as has been discussed in the preceding section (Lizam, 2019).…”
Section: Literature Reviewmentioning
confidence: 99%
“…The real estate industry is no exception to this new element, and it is starting to change the conduct of how the business process is being implemented in the entire supply chain of the industry. Such trends also apply to enterprises related to the real estate market, in particular real estate brokerage (Lizam 2019;Zalewska-Turzyńska & Miklaszewska, 2019). The real estate industry has always been an "information business" with high transaction costs and considerable inefficiency due to the difficulties in assessing what to do in markets where assets are heterogeneous and trading infrequent (Ullah & Sepasgozar, 2020;Kummerowa & Lunb, 2005).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Since March 2020, the events caused by the coronavirus pandemic have accelerated the use of modern technologies in many areas of socio-economic life including the real estate brokerage sector (Lizam, 2019;Miller, 2017;Tomal, 2020). Specifically, the pandemic has forced the real estate industry to adapt www.degruyter.com/view/j/remav vol.…”
Real estate brokerage is the activity of matching parties to a real estate transaction. Due to the increasing ease of access to offers posted by sellers and landlords, various challenges in finding solutions that will attract potential customers have appeared before real estate brokers. Given the complexity of the processes in which brokers can participate, the use of modern technologies in real estate brokerage seems to be one way of maintaining and developing the broker industry. The COVID-19 pandemic has caused significant changes in the way brokers operate, forcing them to implement or accelerate the use of modern technologies in customer service.
Therefore, the main goal of this article is an attempt to diagnose the use of modern technologies and the types of technologies used in customer service by real estate brokers as a result of the COVID-19 pandemic.
The research was conducted in the form of a survey among representatives of the real estate brokerage industry. The answers obtained from the respondents have allowed us to state that real estate agencies use new technologies to a large extent. Over 40% of the interviewees stated that the real estate market has enormous potential for the application of modern technologies. Furthermore, over 70% of the respondents indicated a large or rather large impact of the COVID-19 on the application of modern technologies in the real estate industry. The restrictions related to the epidemic have forced companies to use modern technologies to replace direct contact between the seller and the customer.
The research was conducted among real estate brokers in the period between June and October 2020.
“…Available studies have shown that efforts were concentrated on many aspects of this issue. These included the relevance and application of ICT in estate surveying and valuation (Chiedu, 2010;Ibisola et al, 2015); factors influencing the use of ICT (Adeyemo et al, 2015;); impact of information technology on real estate income (Jud et al, 2002); application of GIS in estate management (Olaniyi et al, 2006); technology /digital disruption in real estate industry (Deloitte, 2015;Lizam, 2019;Reding et al, 2014) and PropTech evolution (Aihie, 2019;Baum, 2017;Baum et al, 2020;Olufunso, 2019;Siniak et al, 2020;Tagliaro et al, 2021). However, studies on awareness and usage of mobile technology have been limited.…”
Mobile technology offers the opportunity for accurate, timely and quality service delivery; however, its adoption in real estate is limited. This study assessed the awareness and utilisation of mobile technology among real estate firms in Ikeja Area of Lagos State, Nigeria. This is with a view to provide information that is capable of increasing the awareness level and promoting the usage of mobile technology in real estate practice. Questionnaire were administered on 78 estate surveying and valuation (ESV) firms in the study area. Data collected were analysed using descriptive statistics. The result indicated that the level of awareness of ESV firms to mobile technology in real estate was somewhat high (mean=3.77 on a scale of 5) but its adoption was limited to few mobile applications such as social media apps, email, Google Earth and Google Map while others such as Sitegeist, Vert and Argus Valuation have not gained popularity among the ESV firms. The low level of adoption of mobile technology might negatively impact the service delivery of real estate firms in the future where such technology will become indispensable.
The spectrum of innovation in the Architecture-Engineering-Construction-Operation (AECO) industry is called PropTech (abbreviation for Property-Technology). PropTech uses digital technologies to improve the products and processes of the construction and real estate industry over the whole building life cycle. However, PropTech applications are not extensively adopted yet, as many established companies are still doubtful about the added value of a digital transition, which encompasses significant investments. This reluctancy might be due to a lack of evidence about the benefits of technology adoption. Therefore, the present study aims to outline the advantages of adopting digital technology in building management by analysing two case studies that can be considered good practices of an effective investment made possible by PropTech. Netix Controls developed a centralized system based on Machine Learning (ML), to collect and integrate data from different manufacturer chillers, fire alarms, and lighting systems, and applied it to two separate networks of 77 and 14 buildings, respectively, which correspond to the two cases under analysis in this paper. Through desktop data and interviews the study analyses economic costs, environmental impact, and users’ well-being of the two cases and compares them ideally to a fictional case, which does not include ML but only traditional Facility Management (FM) procedures. In conclusion, the advantages of embracing innovation in FM through digital technologies are outlined. In particular, the potential will be discussed of predictive maintenance, and the prospective implications of real-time building management expanded at district and city scale.
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