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2021
DOI: 10.1016/j.jbusres.2021.08.031
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Digital platforms for business-to-business markets: A systematic review and future research agenda

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Cited by 77 publications
(57 citation statements)
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References 104 publications
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“…Customization enterprises can focus their resources on the cultivation of core competitiveness. Its mode is shown in Figure 3: (1) Market Survey (MS) [26,27]: this method is the most basic, which can be either an interview survey or an observation survey. The interview survey method designs a Questionnaire Survey (QS) according to 5W1H and "internal/external" to intuitively express the demand for information, thereby fully mining customers' potential demands to improve customers' personalization and customer satisfaction.…”
Section: A Overview Of MCmentioning
confidence: 99%
“…Customization enterprises can focus their resources on the cultivation of core competitiveness. Its mode is shown in Figure 3: (1) Market Survey (MS) [26,27]: this method is the most basic, which can be either an interview survey or an observation survey. The interview survey method designs a Questionnaire Survey (QS) according to 5W1H and "internal/external" to intuitively express the demand for information, thereby fully mining customers' potential demands to improve customers' personalization and customer satisfaction.…”
Section: A Overview Of MCmentioning
confidence: 99%
“…When designing the digital platform, the process of storing, analyzing, and transforming data into useful knowledge for effective decision-making while dealing with regulatory issues of knowledge protection, data privacy, and security is the research problem 18,19 we identified in Section 1. Considering this problem, tokenization is applied in the DSS to facilitate the algorithm recommendation.…”
Section: Algorithm Recommendationmentioning
confidence: 99%
“…Furthermore, the regulatory issues of knowledge protection, data privacy, and security are needed to consider when designing a digital platform. 18,19 To solve above-mentioned research problems, this paper presents a Web-based and Cloudbased DSS for consistency and consensus-based algorithms for GDM with HFLPRs, from design to implementation. Our work provides an online platform for users to test, compare and evaluate different research work, and for researchers to get feedback on their work.…”
Section: Introductionmentioning
confidence: 99%
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“…Platforms coordinate work planning within project tasks and allow for arbitration when disputes arise [46]. As Shree et al (2021) [47] pointed out, the main factor in the success of digital platforms is customer focus and loyalty. Moreover, given customer focus and personalization, each customer has a different expectation for the product.…”
Section: Introductionmentioning
confidence: 99%