Digital Platforms as Factor Transforming Management Models in Businesses and Industries

Dimitrakiev, Dimitar; Molodchik, A. V.

doi:10.1088/1742-6596/1015/4/042040

Cited by 2 publications

(2 citation statements)

References 1 publication

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“…• Accuracy of the prepared request in accordance with the customer's preferences [112] • The use, acceptance, and exchange of information with customers [113][114][115] • The procedures for the preparation of requests [116] • Increase the number of requests sent by customers [117,118] • Quality of requests related to promotional items and value of the total requested quantity [119] • Speed and authority in handling discrepancies in the preparation of requests [111] • Customer satisfaction [120][121][122][123]. Customer satisfaction depends on many factors related to the perceived quality of services provided, social interaction, customer experience, and other specific subjective factors.…”

Section: Quality Assessment Indicatorsmentioning

confidence: 99%

Changes in Quality and Risk Management in Logistics

Stefanova¹

2022

Integrating Quality and Risk Management in Logistics

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For organizations providing logistics services, dynamic changes in the external environment impact process performance risk and threaten effective integration of resources, coordinated management of operations and consequently, negatively impact customer satisfaction and loyalty. These processes call for an improvement of logistics service management and an integrated management concept combining the integration of satisfaction analysis processes and the risks that can negatively impact the delivery of a satisfying logistics service. The study focuses on the integration of quality and risk management in the supply chain to examine the theoretical and practical guidelines and address the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. The research approach is to look for the synergistic effect of quality and risk management by applying appropriate tools for their integration based on the definition of the applicable conditional variables in the specific existing situation. The analysis conducted to give us reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.

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Section: Quality Assessment Indicatorsmentioning

confidence: 99%

Changes in Quality and Risk Management in Logistics

Stefanova¹

2022

Integrating Quality and Risk Management in Logistics

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“…The identification, minimization, and elimination of deviations from set quality levels and the causes for failure of the system should be identified at the earliest possible stage in order to reduce the expenses for recovering the system to its normal operation. The level of quality has a positive impact on the implementation of the selected logistics strategy [18][19][20][21], whereas the low level of quality is an indicator of the poor efficiency of the supply chain [22]. The main objective of the quality management processes is to ensure the effective performance of the logistics services.…”

Section: Introductionmentioning

confidence: 99%

Quality Management Costs in Logistics

Stefanova¹

2023

Quality Control - An Anthology of Cases

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The minimization and elimination of deviations from quality that could cause a failure in the logistics system should be identified at an early stage in order to reduce the costs for recovering the system to its normal operation. The objective of this study is to analyze the contribution of prevention costs related to quality management to the total costs by focusing on the need to undertake priority preventive actions to ensure logistics services that meet the customer’s quality requirements. The methodology of the study includes the integrated application of conventional scientific methods for comparative analysis and Taguchi’s design for accounting regarding the primary costs for quality management with the predominant use of qualitative analysis. By applying these methods, the following groups of costs have been analyzed: prevention and avoidance of nonconforming quality; quality evaluation and control; and covering the costs for nonconforming quality of the logistics services. The contribution of the three groups of costs has been studied. Based on the analyses, this paper comes to the conclusion that the management of those costs by groups of factors for incurring them has the potential to contribute to the improvement of the quality of logistics.

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Digital Platforms as Factor Transforming Management Models in Businesses and Industries

Cited by 2 publications

References 1 publication

Changes in Quality and Risk Management in Logistics

Changes in Quality and Risk Management in Logistics

Quality Management Costs in Logistics

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