Diffusion of e-commerce in Denmark: An analysis of institutional intervention

Henriksen, Helle Zinner; Andersen, Kim Viborg

doi:10.1007/s12130-004-1025-0

Cited by 11 publications

(5 citation statements)

References 15 publications

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“…The soft, voluntary approach to IT adoption has characterized Danish Government IT policies for decades [see for example 14,15]. More recent initiatives, where more direct regulation has been applied does, however, indicate that this might be an acceptable and even recommendable venue in order to further IT adoption in general.…”

Section: Discussionmentioning

confidence: 99%

Improving International e-Customs--The European ITAIDE Initiative

Stijn

Bjørn‐Andersen

Razmerita

et al. 2007

First International Conference on the Digital Society (ICDS'07)

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The objective of this paper is to present the strategy employed in the European Union to reform the customs processes by means of information technology, spanning borders within and outside the EU. The European ITAIDE project (IT for Adoption and Intelligent Design for E-government) aims to develop and implement solutions that support improved interactions between government agencies and businesses, providing Single Window Access and creating possibilities for gaining Authorized Economic Operator status. As an example of this, we report on the e-export solution implemented by the Danish tax and customs administration, which supports the submission of export statements in electronic format through Single Window Access. Based on this case, we argue that in order to realize massive diffusion of e-customs solutions, it is crucial to address challenges regarding for instance interoperability and IT-readiness. The integral approach of the ITAIDE project offers a great opportunity to do so.

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Section: Discussionmentioning

confidence: 99%

Improving International e-Customs--The European ITAIDE Initiative

Stijn

Bjørn‐Andersen

Razmerita

et al. 2007

First International Conference on the Digital Society (ICDS'07)

Self Cite

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“…over the years to adapt to developments of digital transformation of public administration and make its implementation possible (Scupola 2018;Henriksen and Andersen, 2004). This need emerged at the end of the 1990's.…”

Section: Context-the Administrative Political and Legislative Structurementioning

confidence: 99%

Value Co-Creation and Digital Service Transformation: The case of Denmark

Scupola¹,

Mergel

2021

SSRN Journal

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“…Regulatory, legal and political issues emerged as key barriers for e‐customs implementation. This finding is not that surprising: although regulation can be an efficient instrument for change and IT diffusion at national levels (Henriksen and Andersen, 2004; Henriksen and Damsgaard, 2007; King et al , 1994), when it comes to international levels, the complexity increases (Henriksen et al , 2008). Although EU has invested much effort in harmonizing rules and procedures for customs (TAXUD), there are national differences that remain (Henningsson and Henriksen, 2009).…”

Section: Reflections and Concluding Remarksmentioning

confidence: 99%

To mind IT or not to mind IT

Henriksen

Rukanova

2011

Transforming Government

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PurposeThe objective of this research is to study the significance of technology – as a driver as well as a barrier – for e‐customs implementation. E‐customs is seen here as a subset of e‐government because it deals with digital government‐to‐business interaction.Design/methodology/approachThe study applies the syntegration process (Beer, 1994) as a method of knowledge exchange among a heterogeneous group of people involved in e‐customs implementation. The research methodology is therefore a qualitative, explorative and inductive search for drivers and barriers.FindingsThe data suggest that technology is seen more as a means rather than an end in relation to e‐customs implementation. Legal, regulatory and policy factors, as well as human and organizational factors are suggested to be of similar importance.Research limitations/implicationsThe study demonstrates the strength in applying more interpretative research approaches to less explored domains. It highlights that practitioners perceive certain variables, which are less obvious to the traditional research‐driven models, to be of importance.Practical implicationsThe results should be applied with care, bearing in mind that our conclusions are based on a single syntegration process. The robust foundation of the Living Lab as a platform for collaboration (beyond the syntegration workshop) suggests that the insights can provide useful input to practitioners who need to implement an e‐customs solutions. It provides a more balanced view because data are generated from a heterogeneous group of stakeholders involved in e‐customs implementation.Originality/valueThe process of data collection deviates from the more traditional case study where the design of the study guides the data collection.

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Diffusion of e-commerce in Denmark: An analysis of institutional intervention

Cited by 11 publications

References 15 publications

Improving International e-Customs--The European ITAIDE Initiative

Improving International e-Customs--The European ITAIDE Initiative

Value Co-Creation and Digital Service Transformation: The case of Denmark

To mind IT or not to mind IT

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