Purpose -The paper aims to provide an insight about factors affecting business-to-business e-commerce adoption and implementation in small to medium-sized enterprises (SMEs), highlighting similarities and differences between Danish and Australian SMEs. Design/methodology/approach -The research is based on a wide literature review, focused on proposing a theoretical model of technological, environmental and organisational factors influencing e-commerce adoption and implementation. Subsequently, a questionnaire based on the research model has been developed and face-to-face interviews were conducted in Danish and Australian companies. Findings -The findings both corroborate previous results about significant factors affecting SMEs' business-to-business e-commerce adoption and implementation and provide new, interesting insights. The study also finds many similarities and differences between Denmark and Australia.Research limitations/implications -The main limitation relates to the difficulty of generalisation of the findings to a larger population of SMEs. To overcome this, a statistical survey is planned to be conducted in the future. Practical implications -The results of the empirical research provide indication to SMEs interested to adopt business-to-business e-commerce, large companies interested to conduct e-commerce transactions with small and medium-size companies and policy makers. Originality/value -This paper both contributes to enhancing the understanding of the factors affecting business-to-business e-commerce adoption and implementation in SMEs and provides some interesting perspectives from Denmark and Australia.

This paper examines the co-evolution of public governance and innovation, and proposes an adaptation of\ud Hartley's model to take into consideration such co-evolution. This model is then applied to a longitudinal case\ud study of the digitalization of Roskilde University Library. The theoretical and empirical analysis yields four\ud main results. First, it is shown that the transition froma NewPublic Management approach towards a Networked\ud Governance mode implies a greater distribution of knowledge and innovation across different organisational\ud levelswithin public administrations. Interactions between such organisational levels crucially affect the development\ud of new public services. Second, a more articulated view of users in public sector innovation is developed. It\ud is argued that: (i) users play distinct roles at different stages in innovation processes, with relatively greater involvement\ud inminor incremental changes; (ii) user-driven innovations have significantly increased with the diffusion\ud of ICTs and Web based public services; and (iii) complex innovations are facilitated by face-to-face\ud meetings between public servants and users. Third, it is suggested that changes in governance modes affect\ud the balance between the different actors involved, thus influencing the nature and intensity of innovation. Fourth\ud and finally, it is argued that the transition towards a networked governance approach requires information policies\ud which persist over time, and are designed to increase collaboration between different (public and private)\ud actors

PurposeThe paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical service innovations.Design/methodology/approachThe paper uses a qualitative case study approach including rich descriptions based primarily on interviews to investigate an extreme example of successful customer involvement in the development of radical service innovations at Ramboll, a leading Scandinavian engineering consultancy.FindingsThe study reveals that customers may be involved in radical innovation processes to different degrees. However, actively involving customers in radical services innovation require a relationship between the customer company and the service provider that might be described as a partnership in which ongoing learning takes place to develop new solutions. The findings reveal that unsolved problems as well as personal trust are key in making customers involved in radical service innovations. Customers involved actively are further characterised by possessing high expertise and extraordinary personal engagement.Research limitations/implicationsAs in all case studies, the main limitation of the study is the generalisability of the findings. More cases would help to shed light on the generalisability of the findings across other radical innovation projects within the same company or in similar types of company.Originality/valueThe study contributes with new and detailed insights into both how to involve customers in radical service innovations and the conditions and challenges found in doing so.

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Purpose: The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what are these user roles. • Design/methodology/approach: The paper first conducts a literature review focusing on innovation, new product development, new service development and library science with specific focus on users and management. Subsequently the research uses a case study approach to investigate management and customer involvement in a Danish academic library. • Findings: Results from the case study show that academic libraries are making some attempts to draw on customers in service innovations and not only rely on management and employees. The main conclusion is that there are unexplored possibilities for customer involvement in library service innovations. • Research limitations/implications: One limitation relates to the difficulty of generalization of the findings to other Danish libraries and especially other national contexts. The other one relates to the preponderance of the literature from sources outside the field of library management and library science. Therefore, library managers might have to be cautious in using the results of this study. • Practical implications: This paper has practical implications for library managers, employees, library science and innovation researchers alike. • Originality/value: This article is original because it generates new insights into management and especially customer involvement in academic library service innovations on the base of an in depth case study of Danish academic library Research paper

This article presents the preliminary findings from an explorative case study concerning barriers, benefits and use of SMEs adoption of business-to-business Internet commerce. The main findings were that SMEs embrace the Internet mainly just by chance (J-B-C); the government and public administration are seen as the main change agents in the adoption and diffusion of Internet commerce among SMEs; cost is not an important factor in the adoption decision; setting up an advanced home page with a shopping basket for buying and selling on the Internet is often seen as a minus rather then a plus for competitive advantage; complementary factors among which digital imaging technologies and spreading of English as a common business language have to be developed in order to increase the value of Internet commerce to small business.

This paper presents the results of a process tracing study of digital transformation in Denmark. The study is part of a European Horizon 2020 project entitled Co-Val (Understanding value co-creation in public services for transforming European public administrations). The paper traces the development of policies and stakeholders involvement that have contributed to achieving the digital transformation in Denmark's public administration as it is reflected by the current DESI index over the last two decades [1]. The study uses a qualitative methodology in the form of case study [2]. In particular, a longitudinal case study and process tracing methodology is used. The data are secondary data consisting of digital transformation strategies, policies and related documents and press releases retrieved on governmental websites. The case study provides an overview of Denmark's digitalization position in relation to the rest of EU, the basic digital policies and strategies that the Danish government has undertaken over the last two decades as well as an account of the key stakeholders involved in such a process. The case study is important because it sheds light on the digital transformation process in the most advanced country according to the DESI Index and therefore it presents some lessons other countries might learn from.