Value Co-Creation and Digital Service Transformation: The case of Denmark

Scupola, Ada; Mergel, Ines

doi:10.2139/ssrn.3896269

Cited by 2 publications

(5 citation statements)

References 32 publications

(66 reference statements)

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“…Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes (Scupola and Mergel, 2021). In the scientific literature, digital transformation is viewed primarily in terms of transforming the processes of public service delivery.…”

Section: Discussionmentioning

confidence: 99%

“…Thus, A. Scupola and Mergel studied the digital transformation of public administration in Denmark (Scupola and Mergel, 2021), MM Young, J. Bullock, and JD Lecy, using Salamon management tools, suggest three main ways in which artificial discretion can improve public administration at the task level: (1) increasing scalability, (2) reducing cost, and (3) improving quality (Young et al, 2019).…”

Section: Theoretical Framework or Literature Reviewmentioning

confidence: 99%

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Public management for sustainable development: current challenges and future trends

et al. 2022

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The objective of the article was to study the mechanism of public administration, which manifests itself at the state and municipal levels of regulation of socioeconomic processes in society. During the research, methods such as logic, dialectic and modelling were used. The result of the study was that an effective solution to societal problems is possible in terms of maintaining a stable interaction of public administration entities on the basis of effective communication in terms of public recognition and support from the authorities currently operating. The scientific novelty justified the need to support a variety of constructive forms of cooperation within the public administration between government officials, private companies and NGOs in the digital transformation to achieve the sustainable development of public administration. The practical significance of the study is that ways to improve the system were proposed in the context of digital transformation. It is concluded that a qualitative change in the interrelations of the system with an application of modern digital technologies of public administration is urgent, as a key means of modernizing the formation of various public information resources.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Framework or Literature Reviewmentioning

confidence: 99%

Public management for sustainable development: current challenges and future trends

et al. 2022

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“…In fact, for the design of services, a people-driven delivery model is more and more the one of choice [24], [32]. Such a new model places citizen participation at the center of most service design and implementation initiatives, whose success must be evaluated by their users, namely the citizens and various kinds of decision-makers, according to their perception of the value created [51]- [55]. Interestingly, although the meaning of services valuable to the citizens is clear, the meaning of the apparently related term of ''business value'' in the digital PA is not so clear, although intuitively it relates to the provision of better service to the citizen, efficient operation of the services and the enforcement of the law [56].…”

Section: A a Graph Model For Dtmentioning

confidence: 99%

“…It is to be pointed out that digital skills are essential tools unlocking the door to innovation, empowering individuals to effectively navigate today's interconnected and technology-driven world. These skills allow people to actively engage in the digital society, adjust to changes, and fully capitalize on the possibilities presented by technology [55], [57]- [61].…”

Section: A a Graph Model For Dtmentioning

confidence: 99%

“…Skills development is a well known concept that needs no further elaboration. Cocreation is a concept that strongly depends on teambuilding and on the digitization culture that, together with correct communication, enables the actors involved to work together to produce public services successfully [27], [55], [57], [105]. It is a continuous improvement process, in which PAs must implement the necessary tools to successfully exploit feedback from the citizens in the evolution phase of a service [51], [72], [96].…”

Section: Accounting For Responsivenessmentioning

confidence: 99%

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Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Ciancarini,

Giancarlo,

Grimaudo

2024

IEEE Access

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The goal of Digital Transformation of the Public Sector is the achievement of a better quality of life for citizens, via a more responsive and transparent administration and governance. By now it is clear that technological innovation, both in terms of computer architectures and software systems, is a crucial component of it, yet not sufficient. Indeed, a cultural, organizational and legal shift in how public organizations operate and relate to the citizens is also required. Nevertheless, computer scientists can play a key role in such a transformation and, given its impact on Society, it is essential to achieve a broader level of awareness of it and involvement in it of those scientific and professional figures. To this end, a technical map specifically designed for computer scientists, but properly placed in the context of the cultural, organizational and legal changes mentioned above, would be highly beneficial. To date, such a map is missing, to the best of our knowledge. The main contribution of this Tutorial is to provide it, together with a guided tour describing which key technological aspects enable and drive such a transformation. More specifically, based on a careful analysis of the available scholarly literature, that does not seem to include any Computer Science textbook material, a model of such a transformation is proposed, together with carefully selected examples incarnating it to show its validity: the cities of Barcelona and Chicago. Finally, a look at the future of this area is also provided. INDEX TERMSAgile Software Development, Computer systems organization Cloud computing, Computing methodologies Machine Learning, Data Knowledge and Engineering, Design and Engineering of Services for e-citizens, Digital Government, Digital Transformation.

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Value Co-Creation and Digital Service Transformation: The case of Denmark

Cited by 2 publications

References 32 publications

Public management for sustainable development: current challenges and future trends

Public management for sustainable development: current challenges and future trends

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

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