Development and effects of client trust in criminal defense attorneys: preliminary examination of the congruence model of trust development

Boccaccini, Marcus T.; Boothby, Jennifer L.; Brodsky, Stanley L.

doi:10.1002/bsl.584

Cited by 18 publications

(32 citation statements)

References 23 publications

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“…Paralleling the research in procedural justice, Boccaccini et al published a number of studies that sought to explore empirically the connection of trust between clients and defense lawyers (Boccaccini & Brodsky, , ; Boccaccini et al ., , ). In their earlier work, Boccaccini and Brodsky (, ) asked prison inmates about their thoughts regarding the attorney–client relationship.…”

Section: Review Of the Literaturementioning

confidence: 97%

“…While there have been mission statements, report recommendations, and legal scholarship written about client‐centered representation, the concept has remained relatively abstract. The sparse empirical literature on this concept is generally confined to a few researchers (Boccaccini, Boothby, & Brodsky, , ; Boccaccini & Brodsky, , ).…”

Section: Hamilton County Pilot Projectmentioning

confidence: 99%

“…In their latest study, Boccaccini et al . () established a trust process they termed the congruent model of trust development (CMTD). According to this model, the level of client trust depends on both the client's willingness to participate and the attorney's allowance of participation.…”

Section: Review Of the Literaturementioning

confidence: 99%

“…In accordance with CMTD, Boccaccini et al . () concluded that the level of client participation (e.g., inclusion of client opinions in the plea bargaining process and decisions to move forward to trial) was a main predictor of the client viewing the attorney as trustworthy. Therefore, if the willing client was not allowed to participate or was not included in the process of his or her own case, then the client probably viewed the attorney as untrustworthy and would subsequently be unsatisfied with the overall experience (Boccaccini et al ., ).…”

Section: Review Of the Literaturementioning

confidence: 99%

See 3 more Smart Citations

Unnoticed, Untapped, and Underappreciated: Clients' Perceptions of their Public Defenders

Campbell

Moore

Maier

et al. 2015

Behavioral Sci & The Law

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The challenge of providing high-quality public defense services continues to be a concern at federal, state, and local levels. Some scholars have alluded to a potential solution in client-centered representation, but research in this area is sparse at best. Such a lack of understanding leaves in its place speculation, particularly as to the potential importance of client perceptions in shaping broader system legitimacy. To fill this gap and create an empirical platform for future research, an exploratory pilot study was launched with the Hamilton County, Ohio Public Defender's Office, which used mixed methodologies to assess client attitudes toward public defenders as a potential resource for aiding the improvement of indigent representation. Findings from this pilot study suggest that there are five factors a public defense attorney should address that may prove to be very important in obtaining client satisfaction and cooperation: engaging the client for input, listening to the client, examining the prosecutor's evidence, focusing on the client's case during meetings, and informing the client of potential consequences. Implications for practice and future research are discussed.

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Section: Review Of the Literaturementioning

confidence: 97%

Section: Hamilton County Pilot Projectmentioning

confidence: 99%

Section: Review Of the Literaturementioning

confidence: 99%

Section: Review Of the Literaturementioning

confidence: 99%

See 2 more Smart Citations

Unnoticed, Untapped, and Underappreciated: Clients' Perceptions of their Public Defenders

Campbell

Moore

Maier

et al. 2015

Behavioral Sci & The Law

View full text Add to dashboard Cite

show abstract

“…Prior research suggested that concern for needs is positively related to satisfaction with one's lawyer (Boccaccini, Boothby, & Brodsky, 2004;Peterson-Badali et al, 2007).…”

Section: Quality Of Treatment By the Lawyermentioning

confidence: 99%

Criminal defendants' satisfaction with lawyers: perceptions of procedural fairness and effort of the lawyer

Raaijmakers

Keijser

Nieuwbeerta

et al. 2014

Psychology, Crime & Law

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The attorney-client working relationship: A comparison of in-person versus videoconferencing modalities.

McDonald¹,

Morgan²,

Metze³

2016

Psychology, Public Policy, and Law

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The current study compared criminal defendants' perceptions of attorney-client working relationship variables across in-person and videoconferencing consultation modalities. Defendants participated in pre-trial consultations with their defense attorneys either inperson (n ϭ 22) or via videoconference (n ϭ 21) and then completed a series of measures assessing their perceptions of working alliance, trust, procedural fairness, and satisfaction with attorney services. Results of a series of multivariate analyses of variance (MANOVA) procedures, independent samples t-tests, and Mann-Whitney U tests revealed no significant between-group differences in defendants' ratings of each of these variables. In addition, estimates of effect size indicated generally small experimental effects. Examination of descriptive and frequency statistics indicated defendants provided positive ratings of videoconference consultations. These findings are considered to be preliminary given the methodological limitations of this study; however, results suggested that core components of the attorney-client working relationship were not significantly altered with the use of videoconferencing. Furthermore, results suggested defendants found videoconferencing to be an acceptable medium for facilitating attorney-client pre-trial consultations. These results are consistent with research findings regarding the acceptability of correctional telehealth and telemental health services, and extend this research to the domain of attorney-client consultations. Implications for legal practice and policy are discussed, as is the need for further research in this area.

show abstract

Development and effects of client trust in criminal defense attorneys: preliminary examination of the congruence model of trust development

Cited by 18 publications

References 23 publications

Unnoticed, Untapped, and Underappreciated: Clients' Perceptions of their Public Defenders

Unnoticed, Untapped, and Underappreciated: Clients' Perceptions of their Public Defenders

Criminal defendants' satisfaction with lawyers: perceptions of procedural fairness and effort of the lawyer

The attorney-client working relationship: A comparison of in-person versus videoconferencing modalities.

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