“…Studies on service innovation in academic libraries include analyses of the impact of organizational structure on the rate of innovation (Howard, 1977), the relationship between library size and innovation in digital reference services (White, 2001), developing a knowledge innovation culture (Sheng and Sun, 2007), innovation ideas (Jing and Jin, 2009), multiple facets of an innovation strategy (Rowley, 2011), customer role (Cupola, 2010), emerging technologies and the innovation in digital library (Cervone, 2010), and leadership, organizational size, complexity, and environmental factors (Jantz, 2011).…”