Developing Evaluation Criteria for Partner Selection in Tourism Supply Chain Networks

Pongsathornwiwat, Narongsak; Huynh, Van–Nam; Jeenanunta, Chawalit

doi:10.4018/ijkss.2017010103

Cited by 11 publications

(11 citation statements)

References 48 publications

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“…Considering the highly complex nature of managing service SC operations, partner selection has become an important parameter of SC success in tourism. Pongsathornwiwat et al (2017) suggested five important criteria, viz performances, profiles, risk factors, product’s characteristics and compatibilities, for effective partner selection. Tourism development to a greater extent depends on border-shopping activities.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Dominance of agility in tourism value chains: evidence from India

Мандал

Korasiga

Das

2017

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PurposeTourism supply chains (SCs) are recently gaining importance and there is a dire need for empirical testing and theory development in allied areas. The current investigation aims to explore the importance of management learning, relationship development, shared vision, inter-firm integration and technology perception as essential management capabilities required for the development of dynamic capability of tourism SC agility. Furthermore, the study explores the agile influence on competitive advantage. Design/methodology/approachThe study collected perceptual responses from 233 active participants and respondents in the tourism sector. The collected data were analyzed for the validity of the proposed relationships through partial least squares. FindingsFindings suggest relationship development, shared vision, inter-firm integration and technology perception as significant enablers. Furthermore, tourism SC agility was found to enhance competitive advantage. Originality/valueThe study further advances theory development and empirical testing through extending the concept of agility to tourism SCs and examining its enablers. Furthermore, the study developed measured for the utilized enablers of tourism SC agility through appropriate development in tourism contexts.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Dominance of agility in tourism value chains: evidence from India

Мандал

Korasiga

Das

2017

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“…Previous research has involved the buyer-supplier relationship in the tourism supply chain (e.g. Buyukkeklik et al, 2014;Cakici and Cetinsoz, 2010;Pearce, 2007;Pongsathornwiwat et al, 2017;Tektas and Kavak, 2010;Yildiz et al, 2010). Many studies have also placed emphasis on the relationship between tour operators and hotels (e.g.…”

Section: Supplier Selection In the Tourism Industrymentioning

confidence: 99%

“…Similar to the results of the study by Tektas and Kavak (2010), Buyukkeklik et al (2014) found that the buyer-supplier relationship has a five-dimensional structure that consists of information exchange, strategic collaboration, communication, information flow quality and trust. Pongsathornwiwat et al (2017) suggested the evaluation criteria proposed to assist tourism firms to effectively make a decision on selecting partners to start working with. The authors conducted qualitative research using buyer and supplier firms in Thailand by in-depth interviewing with ten experts.…”

Section: Supplier Selection In the Tourism Industrymentioning

confidence: 99%

Supplier selection criteria in the Greek hotel food and beverage divisions

Vasilakakis

Sdrali

2022

JHTI

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PurposeThe purpose of this study is to investigate the factors affecting supplier selection in food and beverage divisions in the Greek hotel industry. This research aimed to (1) examine the factors affecting supplier selection in food and beverage divisions of the Greek hotel industry, as these were perceived by the Greek purchasing managers themselves; (2) investigate the underlying factors when changing a supplier.Design/methodology/approachA survey was conducted using a closed-ended type questionnaire. Data collection met the following three criteria: hotels with a fully operational food and beverage division could participate in the research, the research population comprised all the hotels located in 13 regions of Greece, the sample represented over 10% of the total hotels in each region. Finally, 653 valid questionnaires were collected.FindingsExploratory factor analysis showed that six broad sets of factors affect supplier selection in the food and beverage divisions: those related to raw materials, financing, environment, services, origin-nutrients and people. Regarding the factors considered in changing a supplier, three factors were found: service and product quality, economic policy change, food quality and safety management systems.Research limitations/implicationsGreek hotel managers could use the findings of the study to effectively create a supply chain management strategy that will lead to improved firm performance. Understanding the importance of the selection criteria for the supply chain performance and the need to build strong relationships with stakeholders, suppliers could also create a proper supply chain.Originality/valueThe study adds to the knowledge regarding the perspectives of the Greek purchasing managers in food and beverage divisions in hotel industry and the body of much-needed research. Using exploratory factor analysis, a sort of grouping of the variables seems beneficial for simplifying how to present and understand the factors affecting supplier selection in food and beverage divisions within the Greek context.

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“…While studies have been increasingly paying conceptual and empirical attention to tourism supply chains (Zhang and Song, 2018;Huang, 2018;Ghaderi et al, 2018;Lin and Wei, 2018;Babu et al, 2018;Jena and Jog, 2017;Pongsathornwiwat et al, 2017;Azmi et al, 2017;Chen et al, 2017;Akhter, 2017;Mandal et al, 2016;Roy et al, 2016;Guo and He, 2012;Zhang et al, 2009) for determining capabilities to improve overall performance (Mandal et al, 2016;Roy et al, 2016), little attention has been given to explore the development of SC capabilities in tourism with few exceptions (Mandal et al, 2016;Roy et al, 2016). More recently, while studies have explored sustainability issues also in the tourism supply chain (Mandal and Dubey, 2020;Tseng et al, 2018), there is a greater need to ensure sustainability in tourism supply chains through suitable dynamic capabilities of tourism SC agility (TAGL) and tourism SC resilience (TREL).…”

Section: Introductionmentioning

confidence: 99%

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Мандал

Dubey

2021

BIJ

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PurposeThis study explored the role of inter-organizational systems (IOS) appropriation in the form of five key IOS usage-based capabilities, namely, IOS use for communication, intelligence, integration, collaboration and coordination in the development of tourism SC agility and resilience. Furthermore, the inter-relationship among these IOS usage-based capabilities were explored.Design/methodology/approachThe study collected perceptual measures from hotel managers and tour managers having sufficient experience in the tourism sector. With 209 completed responses, the data were analyzed using partial least squares.FindingsThe study found IOS use of communication and intelligence as prominent enablers of IOS use for integration, collaboration and coordination. Furthermore, IOS use for integration, collaboration and coordination was found to have a prominent influence in the development of tourism SC agility and resilience. However, the influence of IOS use for communication on collaboration was not supported. Also, the impact of IOS use for collaboration in tourism resilience development was not supported.Originality/valueThe study is the foremost to explore the role of IOS appropriation in the development of dynamic capabilities like agility and resilience in tourism. Furthermore, the study also contributed to extant literature on IOS appropriation through suggesting two additional factors, namely, IOS use for collaboration and coordination to the existing IOS usage-based capabilities.

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Developing Evaluation Criteria for Partner Selection in Tourism Supply Chain Networks

Cited by 11 publications

References 48 publications

Dominance of agility in tourism value chains: evidence from India

Dominance of agility in tourism value chains: evidence from India

Supplier selection criteria in the Greek hotel food and beverage divisions

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

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