Developing a model to assess the success of e-learning systems: evidence from a manufacturing company in transitional economy

Abstract

This paper examines the success of an e-learning system in a company from the perspective of employees by using a multimethod approach. For this purpose Moodle learning management system was used. The success of e-learning as an information system was evaluated using four constructs of the updated DeLone and McLean IS success model-system quality, use, user satisfaction and net benefits, and adding one more construct-user performance. In this research a combination of observation and survey as two different research methods was used, which allowed the new measure to be incorporated into the model. Empirical assessment was carried out by exploratory factor analysis, confirmatory factor analysis and structural equation modeling. The research model was found to be valid and reliable. The results provide an expanded understanding of the constructs that measure the success of an e-learning system, helping to more deeply understand the key success dimensions and their interrelationships. The implications of our work were discussed. The DeLone and McLean IS success model applied equally well. However, the use of observation as a method of data collection revealed the weaknesses of the original model.

The Effect of Industry 4.0 Concepts and E-learning on Manufacturing Firm Performance: Evidence from Transitional Economy

“…Once again, the change of e-learning significantly sharpens the differences between the models. This is in line with the previous research [9,[14][15]. Technologies for safe human-machine interaction…”

“…With the popularization of e-learning systems, many companies have developed computer-based training programs for their employees [14]. The use of technology allows some advantages over traditional learning methods [4].…”

“…The use of technology allows some advantages over traditional learning methods [4]. Firstly, worker in production can independently read material posted on the computer and then test the acquired knowledge [14]. Secondly, during the learning process, worker can interact with other participants, such as the instructor or other employees [15].…”

Analyzing E-Commerce Success using DeLone and McLean Model

“…Meanwhile, the results of other studies conducted by Venkatesh et al [18] showed that the relationship of system quality to use can be influenced by the system's novelty. Research conducted by Marjanovic et al [19] also showed that the relationship between system quality and use can be significantly influenced by factors from the information system development team on e-commerce internal. For example, every e-commerce development team must be able to see new potentials that can increase the success of e-commerce, so that the system can continue to grow and use level will increase.…”

Uticaj Upotrebe Digitalnih Obrazovnih Resursa Na Učinak Studenata

“…Za prikupljanje podataka korišten je model direktnog posmatranja, jer se on koristi kao relevantan model u sistemima za e-učenje [10]. Nakon prikupljanja podataka, potrebno ih je smestiti u sociogram, a potom uneti u program UCINET, koji daje grafički prikaz rezultata adekvatnih za analizu i diskusiju [6].…”