Analyzing E-Commerce Success using DeLone and McLean Model

Angelina, Ruth Johana; Hermawan, Aji; Suroso, Arif Imam

doi:10.20473/jisebi.5.2.156-162

Cited by 43 publications

(43 citation statements)

References 21 publications

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“…The variables used in evaluating the successful implementation of e-learning based on the DeLone and McLean methods in Figure 1 are information quality, system quality, service quality, use, user satisfaction, and net benefit [3][5]. The system quality variable consists of three indicators, namely response time, ease of use, and ease of access [6][7] [8]. The information quality variable consists of four indicators, namely completeness, relevance, accuracy, and comprehensibility [9] [10].…”

Section: Methodsmentioning

confidence: 99%

Evaluation of E-Learning Implementation During the Covid-19 with the DeLone and McLean Models

et al. 2021

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During the Covid pandemic the learning process was carried out using e-learning media. SMK TI Airlangga Samarinda is one of the schools that has used e-learning in its learning process both before the Covid pandemic. Furthermore, an evaluation of the success of e-learning implementation will be carried out using the DeLone and McLean information system success model (D&M IS Success Model). In this model, there are six measurement variables, namely system quality, information quality, service quality, usage, user satisfaction, and net benefits. The purpose of this study is to provide an overview of the use of e-learning at SMK TI Airlangga Samarinda to the school and to find out the factors that influence the successful implementation of e-learning at SMK TI Airlangga Samarinda. To achieve this goal, SEM-PLS analysis (structural equation model - partial least square) is used. The subjects used were 336 students of SMK TI Airlangga Samarinda. The sampling technique used in this study was purposive sampling, with consideration of the availability of data obtained a sample of 192. Data collection techniques in this study using questionnaires, interviews, and literature study. The results of this study indicate that the quality of information and system quality in e-learning has a positive effect on the satisfaction of using e-learning which in turn has an effect on the benefits felt by students while using e-learning. In addition, the quality of the e-learning system also has a positive effect on the intensity of e-learning use, which means that the better the quality of the system will increase the intensity of e-learning use.

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Section: Methodsmentioning

confidence: 99%

Evaluation of E-Learning Implementation During the Covid-19 with the DeLone and McLean Models

et al. 2021

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“…The updated DeLone and McLean IS success model posits that information quality, system quality, and service quality influence users' information system use and satisfaction. After its development, the model has been applied and empirically tested in many research fields, including e-learning (Aldholay et al 2018, Kurt 2019), e-banking (Rahi & Ghani 2018, Jaafreh 2017, Tam & Oliveira 2016), e-governance (Veeramootoo et al 2018, Stefanovic et al 2016), cloud computing (Al-Shargabi & Sabri 2016, Cheng 2018), e-commerce (Angelina et al 2019, Cui et al 2019, Ali et al 2017. Evidence shows that the DeLone and McLean information systems success model is a theoretically and practically grounded theory for investigating social phenomena.…”

Section: Theoretical Foundationmentioning

confidence: 99%

Towards online repurchase intention: A non-probabilistic approach to unpack its antecedents in Pécs

Pobee

2021

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THE AIMS OF THE PAPER This research explores the determining factors of online repurchase of online shoppers in Hungary, focusing on Pécs. METHODOLOGY The non-probabilistic sampling technique (convenience sampling) was used to collect cross-sectional data from online shoppers in the city of Pécs. Data was collected from 412 online shoppers. In addition, SmartPLS – Structural equation modeling software was used to investigate the relationships of the hypothesized variables. MOST IMPORTANT RESULTS The research findings suggest that information quality, systems quality, and service quality significantly affect user satisfaction. Consequently, user satisfaction was found to influence consumer repurchase intention significantly. RECOMMENDATIONS The findings present some practical implications for e-vendors and online business web designers. The significant influence of system quality on user satisfaction implies that e-vendors e-commerce web designers should provide quality website features that are reliable, user-friendly, has quick response time, and are available on a 24/7 basis. Also, to ensure user satisfaction and repurchase, e-vendors must give their consumers a satisfying online experience by providing the necessary support in real-time. Disputes from online transactions should be solved as quickly as they arise to the delight of consumers.

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“…Sementara model lain tidak memiliki kontruksi tersebut. Seperti model Technology Acceptance Model (TAM) yang meneliti persepsi pengguna terhadap teknologi dapat mempengaruhi sikapnya dalam penerimaan penggunaan teknologi, tetapi tidak bisa mengukur kepuasan pengguna terhadap sistem (Angelina et al, 2019) Model Delone & McLean digunakan untuk melakukan penelitian yang bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kepuasan pengguna Layanan…”

Section: Pendahuluanunclassified

ANALISIS KEPUASAN PENGGUNA LAYANAN GOOGLE-FORMS SEBAGAI MEDIA SURVEY ONLINE MENGGUNAKAN DELONE & MCLEAN

Mubarok¹,

Aprilia²,

Susanti³

2020

JI. Jurnal. Informatika

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Kegiatan melakukan survei atau membagikan formulir, biasanya dihadapkan dengan banyaknya data yang harus diolah dengan berbagai cara atau metode, besarnya jumlah data yang didapatkan membuat pengolahan data memakan biaya dan waktu yang sangat lama. Dengan hadirnya layanan Google Forms diharapkan dapat memudahkan para pengguna yang sedang melakukan kegiatan survei online. Tujuan Penelitian ini untuk melihat hubungan antara variabel-variabel terhadap kepuasan pengguna layanan Google Forms di Kota Bandung menggunakan model DeLone & McLean. Model DeLone & McLean sendiri mempunyai enam variabel yaitu: Kualitas Sistem (System Quality), Kualitas Informasi (Information Quality), Kulalitas Layanan (Service Quality), Penggunaan (Use), Kepuasan Pengguna (User Satisfaction), dan Manfaat Bersih (Net Benefit), namun pada penelitian ini peneliti hanya menggunakan 5 variabel saja yaitu, Kualitas Sistem (System Quality), Kualitas Informasi (Information Quality), Kulalitas Layanan (Service Quality), Penggunaan (Use), dan Kepuasan Pengguna (User Satisfaction). Teknik pengambilan sampel yang digunakan adalah pendekatan convinience sampling. Hasil penelitian yang diperoleh adalah variabel Kualitas Sistem (System Quality) (X1), Kualitas Informasi (Information Quality) (X2), Kualitas Layanan (Service Quality) (X3), dan Penggunaan(Use) (X4) secara bersama-sama atau simultan berpengaruh terhadap Kepuasan Pengguna (User satisfaction) (Y).

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Analyzing E-Commerce Success using DeLone and McLean Model

Cited by 43 publications

References 21 publications

Evaluation of E-Learning Implementation During the Covid-19 with the DeLone and McLean Models

Evaluation of E-Learning Implementation During the Covid-19 with the DeLone and McLean Models

Towards online repurchase intention: A non-probabilistic approach to unpack its antecedents in Pécs

ANALISIS KEPUASAN PENGGUNA LAYANAN GOOGLE-FORMS SEBAGAI MEDIA SURVEY ONLINE MENGGUNAKAN DELONE & MCLEAN

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