Determinants of knowledge seeking in professional virtual communities

Lai, Hui-Min; Chen, Chin-Pin; Chang, Yung-Fu

doi:10.1080/0144929x.2013.864709

Cited by 45 publications

(44 citation statements)

References 52 publications

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“…Using new software and applications such as the reference managers and plagiarism checkers can be troublesome for these academics. Other previous studies show the support of facilitating condition as a significant variable(Fauzi et al 2019;Lai et al 2014; Wu and Zhu 2012;Jeon et al 2011).…”

mentioning

confidence: 62%

“…In IHLs context, where academics are expected to share, it is the perception that colleagues and management expect academics to share or not share knowledge. Subjective norm is known as normative belief, a belief of what others might think of a particular behaviour a person perform (Lai et al 2014). A community where a person resides or work in will form a person's behaviour.…”

Section: Hypothesismentioning

confidence: 99%

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Evaluating academics’ knowledge sharing intentions in Malaysian public universities

Fauzi

Tan

Ramayah

et al. 2019

MJLIS

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Academics are the pillars of Institutions of Higher Learning (IHLs) where knowledge is created and shared. Willing academics will determine the quality of knowledge being shared between themselves and their students. In this research, a pilot study is conducted among academics in public IHLs, whereby the theory of planned behaviour (TPB) is adapted to study the academics' intention to share. Responses are obtained from 45 academics out of 399 survey questionnaires sent via email. This study uses the partial least square (PLS) method where variance-based structural equation modelling (SEM) is applied. The analysed data showed that social network, attitude, management support, social media, and perceived behavioural control (PBC) are significant factors for academics' intention to share while commitment, trust and subjective norms are not significant. Perceived cost and facilitating conditions are significant but have a negative relationship with their knowledge sharing intention. Several limitations were observed, such as the use of cross-sectional study and the lack of moderating factors. This study would facilitate IHLs in identifying the relevant conditions to be addressed when appointing academics in warranting that academics would be sharing their knowledge for the benefits of the whole community, within and outside the IHLs.

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mentioning

confidence: 62%

Section: Hypothesismentioning

confidence: 99%

Evaluating academics’ knowledge sharing intentions in Malaysian public universities

Fauzi

Tan

Ramayah

et al. 2019

MJLIS

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“…This important boundary work contributes to organizational interconnectedness, and intellectual and social capital; reflecting necessary conditions if knowledge is to move across structural, professional, and pragmatic boundaries [19,93]. Knowledge-seeking behavior is a subjective norm shared by individuals who participant in online communities [94] and loiter in information neighborhoods [95]. This participation is likely to be strategic [96] because it is time-intensive, which has previously been identified as a barrier to posting [41,42,45].…”

Section: Discussionmentioning

confidence: 99%

Why Health Care Professionals Belong to an Intensive Care Virtual Community: Qualitative Study

et al. 2019

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BackgroundClinical practice variation that results in poor patient outcomes remains a pressing problem for health care organizations. Some evidence suggests that a key factor may be ineffective internal and professional networks that limit knowledge exchange among health care professionals. Virtual communities have the potential to overcome professional and organizational barriers and facilitate knowledge flow.ObjectiveThis study aimed to explore why health care professionals belong to an exemplar virtual community, ICUConnect. The specific research objectives were to (1) understand why members join a virtual community and remain a member, (2) identify what purpose the virtual community serves in their professional lives, (3) identify how a member uses the virtual community, and (4) identify how members used the knowledge or resources shared on the virtual community.MethodsA qualitative design, underpinned by pragmatism, was used to collect data from 3 asynchronous online focus groups and 4 key informant interviews, with participants allocated to a group based on their posting behaviors during the previous two years—between September 1, 2012, and August 31, 2014: (1) frequent (>5 times), (2) low (≤5 times), and (3) nonposters. A novel approach to focus group moderation, based on the principles of traditional focus groups, and e-moderating was developed. Thematic analysis was undertaken, applying the Diffusion of Innovation theory as the theoretical lens. NCapture (QRS International) was used to extract data from the focus groups, and NVivo was used to manage all data. A research diary and audit trail were maintained.ResultsThere were 27 participants: 7 frequent posters, 13 low posters, and 7 nonposters. All participants displayed an external orientation, with the majority using other social media; however, listservs were perceived to be superior in terms of professional compatibility and complexity. The main theme was as follows: “Intensive care professionals are members of ICUConnect because by being a member of a broader community they have access to credible best-practice knowledge.” The virtual community facilitated access to all professionals caring for the critically ill and was characterized by a positive and collegial online culture. The knowledge found was credible because it was extensive and because the virtual community was moderated and sponsored by a government agency. This enabled members to benchmark and improve their unit practices and keep up to date.ConclusionsThis group of health care professionals made a strategic decision to be members of ICUConnect, as they understood that to provide up-to-date clinical practices, they needed to network with colleagues in other facilities. This demonstrated that a closed specialty-specific virtual community can create a broad heterogeneous professional network, overcoming current ineffective networks that may adversely impact knowledge exchange and creation in local practice settings. To address clinical practice variation, health care organizations can leve...

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“…Social influence can also affect knowledge retrieval behavior (Su & Contractor, 2011). Knowledgeseeking intention is based on the subjective norm of knowledge seeking, which is influenced by community identification (Lai, Chen, & Chang, 2014). In addition to the social pressure from the community or the company, knowledge seeking by peers and subordinates can also motivate knowledge retrieval, which suggests the positive effect of bottom-up social influence across hierarchical levels (Wang, Meister, & Gray, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Does knowledge retrieval improves work efficiency? An investigation under multiple systems use

Sutanto

Grigore

et al. 2018

International Journal of Information Management

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Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers' knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers' biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.

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Determinants of knowledge seeking in professional virtual communities

Cited by 45 publications

References 52 publications

Evaluating academics’ knowledge sharing intentions in Malaysian public universities

Evaluating academics’ knowledge sharing intentions in Malaysian public universities

Why Health Care Professionals Belong to an Intensive Care Virtual Community: Qualitative Study

Does knowledge retrieval improves work efficiency? An investigation under multiple systems use

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