Does knowledge retrieval improves work efficiency? An investigation under multiple systems use

Abstract

Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers' knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers' biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.

How to improve employee satisfaction and efficiency through different enterprise social media use

“…Work efficiency refers to the ratio of labor output to time input in an event (Iii et al, 2011). Work efficiency differs from work performance in that efficiency is about the ratio of results to effort, while performance is a specific value that includes results and behavior (Sutanto et al, 2018). Existing research mainly focused on investigating how to improve work efficiency (Lif et al, 2001;Barrett-O'Keefe et al, 2012) and factors that affect work efficiency (Sutanto et al, 2018).…”

“…However, most of the existing research neglected discussion of how different motivations for social media usage may have an impact on work efficiency and the impact process. Employee work efficiency is the fundamental guarantee for enterprises to obtain profits and realize long-term development (Sutanto et al , 2018). Therefore, it is necessary to investigate the path process between different motivations for different social media platform use and employee work efficiency.…”

“…Work efficiency differs from work performance in that efficiency is about the ratio of results to effort, while performance is a specific value that includes results and behavior (Sutanto et al, 2018). Existing research mainly focused on investigating how to improve work efficiency (Lif et al, 2001;Barrett-O'Keefe et al, 2012) and factors that affect work efficiency (Sutanto et al, 2018). With regard to the relationship between social media use and work efficiency, research showed that work-related social media use can contribute to employee communication quality and information exchange, which further affects employee work efficiency (Iii et al, 2011).…”

The Impact of Social Media Usage on Work Efficiency: The Perspectives of Media Synchronicity and Gratifications

“…Work efficiency is the ratio of labor output to time invested in an event (Sickles and Zelenyuk, 2019). Previous researches focused on productivity increasement (Liang et al, 2020;Priyadarshini et al, 2020;Vithayathil et al, 2020), and the factors that influenced productivity (Sutanto et al, 2018). Regarding the relationship between social media use and work productivity, studies has shown that work-related social media use could enhance the quality of communication and information exchange among employees, which in turn positively affected their work productivity (Leftheriotis and Giannakos, 2014).…”

Knowledge model for emergency response based on contingency planning system of China

“…In the history of knowledge engineering, two kinds of research can be classified: form-oriented research and content-oriented research (Kitamura & Mizoguchi, 2004). The first one focuses on the theory topics like logic, reasoning, retrieval (Sutanto, Liu, Grigore, & Lemmik, 2018), and so on, while the second one investigates the application of the knowledge engineering. Obviously, there has been considerable interest in the former one to date.…”